Charles Church Reviews 

The follow-up service for our snagging list has been outstanding. Our Site Manager Geoff Long has arranged everything quickly and efficiently to ensure every item is sorted. He proactively reaches out to keep us updated, which we really appreciate. Geoff is professional, friendly, and remarkably patient—even with a self-confessed perfectionist like me! His work has been a huge part of our brilliant experience with Charles Church. Geoff deserves a pay rise for the fantastic job he does. - from Plot 1, Valley Park, Didcot by Charles Church

Christian Opri has been an absolute pleasure to deal with as the handyman on the Charles Church (Persimmon) Bramble Green site. From start to finish, he has been genuinely helpful and kind, always happy to talk through any issues and take the time to get things right rather than just rushing through the job.

His attention to detail is second to none, nothing gets missed, and it is clear he takes real pride in his work. He also leaves everything spotless after every visit, which makes a huge difference when you are living in the house while snagging work is ongoing.

All in all, Christian is a top guy and a real credit to the site team. Highly recommend, and it is reassuring to have someone this reliable and conscientious looking after the finishing touches on our home. Thanks Christian!

Super happy with our new home. The team at Charles Church were brilliant at getting the sale over the line and offered some great incentives. After moving in, anything that needed sorting was sorted promptly. Nothing bad to say about our experience! House is also to a very high standard.

We dealt with Kim at Charles Church Easton and she was absolutely brilliant. Although we didn’t end up buying a home with Charles Church, Kim was really helpful throughout and always honest with us.

She was easy to talk to, answered all our questions and never made us feel pressured into making a decision. We really appreciated how genuine and straightforward she was.

We didn’t buy a house in the end, but I would definitely recommend Kim to anyone looking to buy with Charles Church.

Amazing customer service throughout the whole process from the first viewing of the site to the day we moved in.
The Home Change Scheme worked so well and saved us quite a lot of money.
I would definitely recommend Charles Church and particularly Sean at Lockside.

Been in our Charles Church home for around 18 months and up until now, Customer Care have generally been really good at sorting any issues we’ve had.

Unfortunately, when a small issue turned into a complaint, things went downhill. You’d expect that when something gets to the complaints team, it would be properly looked into and dealt with, but that hasn’t been the case.

The complaint has been going on for well over the expected timescale. I’ve chased it multiple times, asked for an outcome and asked for it to be escalated more than once, but still no proper outcome.

The issue hasn’t been fully sorted, I’ve had mixed messages along the way and now my emails aren’t even being answered.

It’s a real shame because our experience had generally been good, but when you actually need them to step up and deal with a problem, the service has been really disappointing.

My next step is the New Homes Ombudsman.

Just wanted to share my experience and warn potential buyers that, when things go wrong, don’t expect the complaints process to be as straightforward as you’d hope.

We recently purchased our Charles Church home on Bluebell Chase using their part exchange offer.

The reservation process was smooth and straightforward and we felt we got a fair price for our property but Charles Church added incentives on top which made the offer more than reasonable.

Madison and Lauren in the sales team were brilliant from the point of reservation up to completion. They are helpful and responsive and there was no pressure at all to move things along as you sometimes get on the sales side when buying a new build.

Post completion, Beth and Jools on the site team have been fantastic. Communication is great and nothing is too much trouble for them. Handover was smooth and any issues are always rectified promptly. Snagging has been really straightforward too with the majority of the jobs arranged within a few days of our report being sent to site. Having bought a new build previously, the difference in service from the site team here is remarkable.

Overall we are really pleased with the property and the service has been excellent.

We had such a lovely experience with our estate agent Caitlin, she was absolutely lovely, bubbly and friendly from start to finish. She was very informative and made the whole process feel easy. Would definitely recommend to anyone buying a home :)

Just terrible don’t buy Charles church homes . You have to be a contractor to even deal with the issues they throw at you and they keep denying and denying faults which are obviously their fault .

Do not buy from manor grove Lydney currently left on a house unsafe unable to even open windows at rear of house , not finished After 15 months living hell .
I have a sign on my house to warn others

Find Your Sanctuary….. Lose your Sanity
The only reason this is a 2-star review, and not a 1-star review, is overall we have bought a bright and beautiful home. However, the purchasing process involved in reaching this stage has left a bitter taste. So I hope in writing this that at least one person stops and thinks twice about buying a Charles Church home, as these people are ruthless, greedy and do not seem to care! At many times during the purchase process, I had to stop and remind myself who was the paying customer here, as it did not feel like I was giving this Company nearly three quarters of a million pounds, moreover I was made to feel that they were doing me a favour.

Let’s not forget that CC is supposedly the premium side of Persimmon Homes and the only thing that was premium here was our stress levels.

We encountered delays with our completion date, all of which were as a result of problems in our property chain. We missed our 6-week deadline to exchange contracts (I would like to know how many people in a property chain actually achieve this!). We had the threat of CC pulling the plug on the deal for over three weeks, during which time we had sleepless nights and this had an impact on our health. When our completion target was missed, CC terminated our contract and put the property back on the market. We had told them that our issues with our chain should be resolved within one week; however, they would not tell us during this time if we were still able to proceed with our purchase. When we were finally in a position to exchange contracts, we called Charles Church and told them we were ready to exchange contracts, and were then told we could still go ahead, but they were reducing our stamp duty incentive by £10,000. Nice.

Our sales adviser throughout the process, when she was trying to get the deal pushed through was rather fond of using the phrase “we can’t be resting on our laurels”. It is clear that whoever constructed our property was resting somewhere as there are some major defects, some of which have still not been resolved, even though we have now been in the property for over 7 weeks. Our biggest problem is our kitchen island, which has not been put in straight, or level with the rest of the kitchen. As a result the kitchen worktops at one end fit under the island by approx. 15mm, but the other end they are outside the island by about the same amount. We also had no hot water in kitchen for over a week (good job we had paid extra for a utility sink).

Charles Church were very unforgiving with us for not achieving the completion date and this has financially hit us. However, they seem to think that an apology for not installing our kitchen correctly and failing to correct this issue within the timescale set out in their own code of conduct is acceptable.

I would not recommend buying through this Company, but if you do, check your defects before you complete. Charles Church seem more desperate to build these houses as quickly as possible, get your money, without caring about the standard.

We’ve recently moved into our new Charles Church home at Wellington Gate and wanted to leave a special mention for Jamie and Paula, who have both been absolutely fantastic throughout the whole process.

From reserving our home right through to completion and moving in, they were both incredibly friendly, helpful and approachable. Buying a new-build can feel like quite a daunting process, but Jamie and Paula made everything so much easier. They were always happy to answer our endless questions, kept us informed along the way and were genuinely lovely to deal with throughout.

What really stood out to us was how personal they made the whole experience feel. We never felt like we were just another sale or plot number. They both genuinely seemed excited for us and made what was already a huge milestone feel even more special.

Even after we had exchanged and completed, they have continued to be just as welcoming and helpful, which says a lot. Every time we’ve popped into the sales office or needed anything, we’ve always been greeted warmly and nothing has ever felt like too much trouble.

We absolutely love our new home and couldn’t have asked for a better experience with the sales team at Wellington Gate. Jamie and Paula are both a huge credit to Charles Church, and we’d happily recommend buying here based on our experience with them.

Thank you both for helping us get our lovely new home❤️

Issues with the house. 156 snags reported

They are working through them and fixing them.
The people that fitted heating and flooring are excellent.
Tilers and decorators are not about the attention to detail. .

FANTASTIC EXPERIENCE BUYING OUR FIRST EVER HOME! We bought a home and moved in, in 7 weeks!

Sharon & Joe, we cannot thank you enough for everything you have done!

Sharon you have been absolutely incredible, you made our little family extremely happy, the buying process with you holding our hands and supporting us was incredible!

Joe, you have been amazing from the day we moved in and any tiny little issues you have been there right away! We cannot thank you enough!

Would definitely recommend Charles Church they have been so helpful, friendly and reassuring!

Recently purchased a Charles church home. Paul the sales man is very helpful and can’t do enough for you. Always makes time for you even though he is busy. Site staff are very good and the house is lovely. Some snagging issues but these are being sorted out.

New build ready in a timely way with reasonable flexibility being in a chain. Too many changes leading up to final completion, first kitchen unit choice, followed by sanatory wear, then kitchen layout and finally choice of tiles but suitable alternatives. Good and helpful post moving customer service but let down by third party suppliers. Site Manager helpful and proactive. Standard of workmanship average to good but more or less as expected. No flexibility re build or layout.

A very professional and positive experience with all staff and teams being very helpful from the beginning of our journey. Excellent communication at all times, we were always in the loop with any issues and the team went above and beyond to assist us in our journey to getting our dream house! Thank you so much!

Very happy as I was able to purchase my dream house . So far I have no complaints

My wife and I are currently considering a new home , today we visited the development in
Harlestone Northampton, we were greeted by a gentleman named Fran who was so helpful
Well informed and passionate it was a pleasure to spend time viewing the properties available, we have visited today 5 developments locally Fran was by far the best
Ambassador we encountered.
I am not normally a reviewer but made an exception today .

We have been in our new Charles Church home 4 weeks now at Festival Park Easton and the staff have all been amazing, any issued are dealt with quickly and efficiently nothing is too much work.
Steve has been great and supported with all the little snags, always checking in and couldn't be more helpful.
Shane has been brilliant since hes taken over, he is always available to help answer any issues and supports with fixes, his customer service is second to none.
Will @ TW civils has been really helpful, quick with responses and made any little issues we have rectified quickly, can't recommend him and the company enough.
Thanks to all