Charters Estate Agents Reviews 

11,278
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 2,291 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally professional, friendly, and genuinely supportive during what can often be a stressful property journey. Many consumers emphasize the outstanding dedication shown by individual agents who make every effort to accommodate unique client requirements. People also deeply appreciate the prompt communication and highly efficient service, which ensures that property purchases and rental processes proceed smoothly without delays. Reviewers note that the team consistently goes above and beyond to provide clear guidance, keeping everyone well informed at every single stage until successful completion.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, helpfulness, and... See more

Service

Consumers find service to be positive, highlighting outstanding professionalism, clear communication, and... See more

Customer service

Clients share positive opinions on customer service, highlighting helpful and efficient experiences across... See more

Response time

Reviewers mention positive feedback about response time, highlighting prompt and efficient communication... See more

User experience

Users describe positive interactions with user experience, highlighting how staff make the renting process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Everyone we met at Charters were totally professional and friendly and we were lucky enough to have the sale of our house in the hands of Erikson Veizaj and his team. They got to work as soon as we h... See more

Company replied

Rated 5 out of 5 stars

My wife and I sold our old house and bought our new house recently with Charters. We were so pleased with the service we received from our sales progressor, Lisa Holden. She provided excellent communi... See more

Rated 5 out of 5 stars

Working with Charters Estate Agents in Alresford has been a positive experience. Initially, we contacted them for a property in Twyford but Brandon cleverly sent us an email out of the blue suggesti... See more

Company replied

Rated 5 out of 5 stars

Sold my property through Charters, their professionalism is outstanding. The sale was fraught with issues, but Gary Hanford from Sales Progression went above and beyond his job description to secure... See more


Company details

  1. Estate Agents

About Charters Estate Agents

Written by the company

An award-winning multi-functional business with expertise in sales and lettings, property management, new homes and more.

With a network of nine offices across Hampshire and Surrey, our market-leading estate agency prides itself on delivering the highest level of customer service to clients.

Contact info

4.9

Excellent

TrustScore 5 out of 5

11k reviews

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4.9

All reviews

(11,278)

2,215 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent

Very responsive, the overall team are excellent. Chloe Bowers went above & beyond to help me find the property I wanted and was more than helpful all along. She communicated very well. Really excellent.

11 September 2026
Unprompted review
Rated 5 out of 5 stars

Professional

Very friendly and professional service. Felt confident I was being kept up to date and that my opinion mattered.

14 September 2026
Unprompted review
Rated 5 out of 5 stars

Professional and Caring

Eloise and the Charters team were so extremely helpful and patient with us during our search for a home. Even when we chose a home that was not being let by Charters, Eloise was so kind and understanding. We are truly thankful for her and her team spending the time recommending and showing us properties and their overall friendliness and care. Should we end up back in the search for a home, we will certainly reach out to Eloise and her team first.

10 September 2026
Unprompted review
Rated 5 out of 5 stars

Great Experience

The service we have received so far has been great, from the initial enquiry and viewing, to the post offer and sales progression, Charters have been quick to respond and very informative. Tilly arranged the viewing and follow ups, and has been very accommodating and friendly throughout.

8 September 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

The renting process was very seamless, from viewing the house to completing reference check. Our estate agent Eloise was very helpful and ready to assist.

4 August 2026
Unprompted review
Rated 5 out of 5 stars

Charters of Preston Park handled both my sale and purchase.

Charters of Preston Park handled both my sale and purchase. My property was a unique, grade 2 listed lease hold property very difficult to value and market. David, Kate, Tom and the rest of the team did a remarkable job. Their perseverance, professionalism and commitment combined with such a friendly atmosphere got the job done. They then got me a most excellent property to buy. I cannot praise them enough. Highly recommended!

14 September 2026
Unprompted review
Rated 5 out of 5 stars

Lily Mae Mott

Lily Mae Mott, was very kind and polite during the viewing and the phone calls.
She was on time even with 5pm traffic. And explained everything about the property as well as answering my questions to the best off her knowledge

11 September 2026
Unprompted review
Rated 5 out of 5 stars

Proactive, Professional and Positive all the way!

Isabella and Shannon were absolutely great! Positive, helpful and proactive. They are very nice people, professional and a pleasure to deal with: very helpful in facillitating and viewing and the renting experience. Working with Charters over the last week has been a much better experience than previous experiences in the world of letting agents. I would always come to them and they are very honest as well so I feel a great degree of trust in them. Highly reccommend! :-) Five star service!

8 September 2026
Unprompted review
Rated 5 out of 5 stars

William Prowse has been fantastic

William Prowse has been fantastic to deal with and has made managing my property from overseas much easier.

He is always friendly, responsive and practical, and I really appreciate the way he keeps me updated and takes the time to explain things clearly when issues come up. William is proactive, follows things through and has a very sensible approach when dealing with both landlord and tenant matters.

It gives me real peace of mind knowing that the property is in good hands. I’ve been very happy with the service William has provided and would have no hesitation recommending him and Charters Estate Agents.

10 September 2026
Unprompted review
Rated 5 out of 5 stars

Excellent timely service from Taylor…

Excellent timely service from Taylor Bray @Charters in chandlers ford with maintenance concern at my let property, quickly dealt with so tenant not too inconvenienced and I was kept informed, quick response to my emails and details of works carried out / invoice - couldn’t fault.

8 September 2026
Unprompted review

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