My wife and I sold our old house and bought our new house recently with Charters. We were so pleased with the service we received from our sales progressor, Lisa Holden. She provided excellent communi... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
About Charters Estate Agents
Written by the company
With a network of nine offices across Hampshire and Surrey, our market-leading estate agency prides itself on delivering the highest level of customer service to clients.
Contact info
13 Oakmount Road, SO53 2LG, Chandlers Ford, United Kingdom
- marketing@chartersestateagents.co.uk
- www.chartersestateagents.co.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They were quick with organising a…
They were quick with organising a viewing, easy to inquire to start the process to get the property and regular updating emails to make the process easy.
William Prowse has been fantastic
William Prowse has been fantastic to deal with and has made managing my property from overseas much easier.
He is always friendly, responsive and practical, and I really appreciate the way he keeps me updated and takes the time to explain things clearly when issues come up. William is proactive, follows things through and has a very sensible approach when dealing with both landlord and tenant matters.
It gives me real peace of mind knowing that the property is in good hands. I’ve been very happy with the service William has provided and would have no hesitation recommending him and Charters Estate Agents.
Excellent timely service from Taylor…
Excellent timely service from Taylor Bray @Charters in chandlers ford with maintenance concern at my let property, quickly dealt with so tenant not too inconvenienced and I was kept informed, quick response to my emails and details of works carried out / invoice - couldn’t fault.
Lisa was diligent and professional…
Lisa was diligent and professional throughout the entire process. She made the experience far less stressful than I otherwise would have been.
Depositary
A big thank you to Rimi Tumas sorting the depositary regarding my apartment.
Managed to list my property very…
Managed to list my property very quickly. All enquiries were answered. Great communication.
Lily Mott
Lily Mott was friendly, helpful and professional with all communications.
She kept me informed and up to date with all my questions and enquiries.
Charters - excellent, pro-active staff
Charters has been very helpful in trying to help us find a new home. All of their offices (Romsey, Chandlers Ford and Winchester) we have dealt with have been very pro-active (but not pushy) in providing us with properties that meet our critieria and arranging viewings. A special mention should go to Lottie Bashall and Tom Harper in Romsey who invested a lot of time and effort in our search near Whiteparish, and to Jorgia Tye in Chandlers Ford who was incredibly creative, energetic and proactive in helping us with our search in Hampshire. Overall Charters has been much more effective than the majority of other estate agents we have dealt with.
Amazing house and amazing service
Amazing house and amazing service
Connor was really helpful when valuing
Connor was really helpful when valuing on flat. He gave us clear, concise information that leaves us in no doubt that we will be using charters when the time is right.
Really professional
Very professional, went above and beyond . Lisa checked in with me regularly and kept me well informed
Would highly recommended
A great experience with Shannon at…
A great experience with Shannon at Charters who was really helpful, friendly and professional in every aspect of our move to ensure everything went smoothly and efficiently. Would highly recommend Shannon.
⭐️⭐️⭐️⭐️⭐️
⭐️⭐️⭐️⭐️⭐️
Taylor Bray from Charters has been incredibly helpful, professional and respectful. His service has been amazing, and he always goes above and beyond to assist. I would highly recommend Taylor to anyone looking for excellent service from Charters.
Sales Progression
Sold my property through Charters, their professionalism is outstanding. The sale was fraught with issues, but Gary Hanford from Sales Progression went above and beyond his job description to secure completion. I cannot thank him enough. Thank you Gary.
Katie at Charters has been an absolute…
Katie at Charters has been an absolute wonder to work with - renting for the first time in many years and it's all new to us. Katie has felt like an "ally" with regards to getting issues fixed. Thank you Katie and the commitment, professionalism, kindness and caring you show us.
First time renting with Charters!
First time renting with Charters and so far it has been super easy and smooth! All thanks to Eloise especially! She is so lovely and although our house viewing was very quick (which actually worked in our favour with a baby) she was so good at being informative and answering all of our questions which took all of the stress out of the renting process! This has been the best experience I’ve had with an estate agent!
Lisa has been a fantastic support…
Lisa has been a fantastic support throughout our move. She has checked in regularly, ensured we had everything we needed, and been proactive in liasing with our solicitors on both sides of our sale and purchase. Many thanks Lisa!
Punctual, helpful, honest
Viewed numerous properties with Jorgia. She was always lovely, on time, positive but honest. Than you Jorgia!
Katie was very proactive at resolving…
Katie was very proactive at resolving all of our queries.
Bessie Tighe was really helpful
Bessie Tighe was really helpful in sorting out a frustrating issue with a contractor.
I wasn't happy with the quality of the work and Bessie has argued with the contractor to get it all re done.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








