Charters Estate Agents Reviews 

11,265
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 2,298 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff for providing outstanding support, helpful guidance, and professional advice throughout property purchases and sales. Consumers also appreciate the prompt communication, quick response times, and efficient service that consistently make complex property transactions feel much smoother and easier. Though some reviewers experienced occasional stress, minor delays, or challenging market conditions during their property journey, these instances were relatively uncommon compared to the widespread praise. People generally found that agents remained approachable and dedicated, ensuring that overall satisfaction stayed remarkably high across nearly all interactions.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, describing team members as exceptionally helpful, friendly,... See more

Service

Customers had positive experiences with service, noting that the entire process from start to finish was... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting constant communication and support... See more

Response time

Customers consistently note positive experiences with response time. Reviewers highlight efficient and speedy... See more

User experience

Users describe positive interactions with user experience, highlighting an excellent process from start to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My wife and I sold our old house and bought our new house recently with Charters. We were so pleased with the service we received from our sales progressor, Lisa Holden. She provided excellent communi... See more

Rated 5 out of 5 stars

Everyone we met at Charters were totally professional and friendly and we were lucky enough to have the sale of our house in the hands of Erikson Veizaj and his team. They got to work as soon as we h... See more

Company replied

Rated 5 out of 5 stars

Claire Peerless had made our move in so smooth sailing, she is informative, sincere and clearly knows what she is doing! We had a slight delay with our key, and whilst we were so okay with that…Clair... See more

Company replied

Rated 5 out of 5 stars

We were selling long distance from 350 miles away (selling a relative's property under LPOA) so the good service we had from Charters (initially Michael Jones) made a real difference. We were kept in... See more

Company replied


Company details

  1. Estate Agents

About Charters Estate Agents

Written by the company

An award-winning multi-functional business with expertise in sales and lettings, property management, new homes and more.

With a network of nine offices across Hampshire and Surrey, our market-leading estate agency prides itself on delivering the highest level of customer service to clients.

Contact info

4.9

Excellent

TrustScore 5 out of 5

11k reviews

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4.9

All reviews

(11,265)

2,206 reviews in the last 12 months

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Rated 5 out of 5 stars

William Prowse has been fantastic

William Prowse has been fantastic to deal with and has made managing my property from overseas much easier.

He is always friendly, responsive and practical, and I really appreciate the way he keeps me updated and takes the time to explain things clearly when issues come up. William is proactive, follows things through and has a very sensible approach when dealing with both landlord and tenant matters.

It gives me real peace of mind knowing that the property is in good hands. I’ve been very happy with the service William has provided and would have no hesitation recommending him and Charters Estate Agents.

10 September 2026
Unprompted review
Rated 5 out of 5 stars

Excellent timely service from Taylor…

Excellent timely service from Taylor Bray @Charters in chandlers ford with maintenance concern at my let property, quickly dealt with so tenant not too inconvenienced and I was kept informed, quick response to my emails and details of works carried out / invoice - couldn’t fault.

8 September 2026
Unprompted review
Rated 5 out of 5 stars

Lily Mott

Lily Mott was friendly, helpful and professional with all communications.
She kept me informed and up to date with all my questions and enquiries.

10 September 2026
Unprompted review
Rated 5 out of 5 stars

Charters - excellent, pro-active staff

Charters has been very helpful in trying to help us find a new home. All of their offices (Romsey, Chandlers Ford and Winchester) we have dealt with have been very pro-active (but not pushy) in providing us with properties that meet our critieria and arranging viewings. A special mention should go to Lottie Bashall and Tom Harper in Romsey who invested a lot of time and effort in our search near Whiteparish, and to Jorgia Tye in Chandlers Ford who was incredibly creative, energetic and proactive in helping us with our search in Hampshire. Overall Charters has been much more effective than the majority of other estate agents we have dealt with.

3 September 2026
Unprompted review
Rated 5 out of 5 stars

Really professional

Very professional, went above and beyond . Lisa checked in with me regularly and kept me well informed
Would highly recommended

9 September 2026
Unprompted review
Rated 5 out of 5 stars

A great experience with Shannon at…

A great experience with Shannon at Charters who was really helpful, friendly and professional in every aspect of our move to ensure everything went smoothly and efficiently. Would highly recommend Shannon.

24 August 2026
Unprompted review
Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️

⭐️⭐️⭐️⭐️⭐️

Taylor Bray from Charters has been incredibly helpful, professional and respectful. His service has been amazing, and he always goes above and beyond to assist. I would highly recommend Taylor to anyone looking for excellent service from Charters.

9 September 2026
Unprompted review
Rated 5 out of 5 stars

Sales Progression

Sold my property through Charters, their professionalism is outstanding. The sale was fraught with issues, but Gary Hanford from Sales Progression went above and beyond his job description to secure completion. I cannot thank him enough. Thank you Gary.

8 September 2026
Unprompted review
Rated 5 out of 5 stars

Katie at Charters has been an absolute…

Katie at Charters has been an absolute wonder to work with - renting for the first time in many years and it's all new to us. Katie has felt like an "ally" with regards to getting issues fixed. Thank you Katie and the commitment, professionalism, kindness and caring you show us.

4 September 2026
Unprompted review
Rated 4 out of 5 stars

First time renting with Charters!

First time renting with Charters and so far it has been super easy and smooth! All thanks to Eloise especially! She is so lovely and although our house viewing was very quick (which actually worked in our favour with a baby) she was so good at being informative and answering all of our questions which took all of the stress out of the renting process! This has been the best experience I’ve had with an estate agent!

8 September 2026
Unprompted review
Rated 5 out of 5 stars

Lisa has been a fantastic support…

Lisa has been a fantastic support throughout our move. She has checked in regularly, ensured we had everything we needed, and been proactive in liasing with our solicitors on both sides of our sale and purchase. Many thanks Lisa!

9 September 2026
Unprompted review
Rated 5 out of 5 stars

Bessie Tighe was really helpful

Bessie Tighe was really helpful in sorting out a frustrating issue with a contractor.

I wasn't happy with the quality of the work and Bessie has argued with the contractor to get it all re done.

8 September 2026
Unprompted review

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