I ordered a box of 18, High Cocoa, Dark Ganaches and two bars of Cherry Brandy with Marzipan for Christmas. The dark chocolate-covered bars were sublime... and unusual: cut thick slices or just tak... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Repeat of last year's order for mini chocolate eggs for Easter egg hunt in the churchyard. Price increase reasonable given rise in raw material prices. Easy website to find product and order. promp... See more
The website's super easy to use and well-organized. I ordered the Valentine's chocolates for my mum, and the personalized message I added was spot on, just like it looked on the packaging on the websi... See more
I’ve always been confident using the Chocolate Trading Company. They have a good range of products and great customer service. My item arrived in good condition and in plenty of time. I have no hesita... See more
Company details
- #6 of 42 best companies in Sweet shop
- #113 of 375 best companies in Gift shop
Information provided by various external sources
Chocolate Trading Company have the widest range of premium chocolates available online in the UK. From superior quality chocolate gift boxes through to economically priced chocolate ingredients and decorations.
Luxury Chocolate Gifts Online
Written by the company
- Excellent Customer Service
- Ordering on the website is easy and they update you with your orders progress each step of the way. Receive a next day delivery on an order placed by 4pm the day before. Earn loyalty points with every order to bank or redeem on future orders.
Free Gift Message
Include a Free Chocolate Gift Message with Every Order
Include a free gift message with your chocolate gift order, or choose from a range of exclusive greeting card designs.
Contact info
The Old School, Byrons Street, Macclesfield, United Kingdom
- 01625 508224
- enquiries@chocolatetradingco.com
- chocolatetradingco.com
4.8
Excellent
19k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The packaging and quality of the…
The packaging and quality of the chocolate are first-class. The chocolates were absolutely delicious—some of the best I’ve ever tasted. Delivery was also very fast, making the whole experience excellent from start to finish.
10 June 2026
Method of ordering…
Pity can no longer order over the phone as not confident with technology. Once found products I needed for my home baking managed to order and negotiate security checks ok. Delivery very prompt. Always been satisfied with quality.
8 June 2026
The chocolate is a reasonable price
The chocolate is a reasonable price, lots of variety and is sent quickly. Can’t ask for more.
5 June 2026
Excellence in chocolate
Excellence in chocolate, with Chocolarder products being the peak product. The new, single variety Thai is utterly amazing. Everything we order is top-notch.
5 June 2026
Excellent company
Excellent company. They know their stuff and deliver their promises... on time!
1 June 2026
Delivery prompt but the main thing is…
Delivery prompt but the main thing is the quality of the chocolate. The range they stock is second to none!
29 May 2026
Did not expect the Dark Chocolate to be…
Did not expect the Dark Chocolate to be so bitter.
Did not like Raisin and Hazelnut, could not taste either.
Did not like Orange and Almond same.
Cherry Brandy with Marzipan was much better.
19 May 2026
Reply from Chocolate Trading Company
Dear Mr Tovey,
Thank you for your valued feedback.
We were very sorry to read that you did not find the two 100% cocoa content chocolate bars to your individual taste.
100% cocoa chocolate bars are just that with no added sugar or dairy, and accurately described as such in our tasting notes on the individual product pages.
Customer Services
Chocolate Trading Co.
A total chocolate experiance
Chocolate was delivered promptly. Package was well packed within a sturdy and well sealed box. Chocolate was of excellent quality and the flavour was just superb.
18 May 2026
Chocolate is first rate
Chocolate is first rate. Service was excellent. Query I had was answered satisfactorily and promptly
18 May 2026
Always straight forward
Always straight forward. Good communication with updates ond progress of order. Reliable company.
18 May 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.