Chocolate Trading Company Reviews 19,032

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 297 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, particularly the chocolates, which are often described as delicious and high-quality. The ordering process is frequently highlighted as easy and efficient, with many appreciating the prompt confirmation and dispatch of their orders. Reviewers also commend the fast and reliable delivery service, noting that items arrive swiftly and in good condition. The overall service is consistently rated as excellent, with many expressing satisfaction and a strong intent to reorder. However, some customers also noted issues with damaged packaging upon arrival, making gifts unsuitable without re-boxing. A few other people also felt that the chocolates did not meet their visual expectations or had indistinct flavors. There were also instances of delivery problems, including late arrivals or orders not being received, and some found the customer service response to these issues unhelpful. Additionally, a small number of reviewers received products with short use-by dates or found some chocolates to be old and tasteless.

What people talk about most

Product

Consumers find product to be positive, consistently praising the excellent and very high quality of the... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising its speed and efficiency, with... See more

Quality

Reviewers mention positive feedback about quality, consistently praising the excellent and very high quality... See more

Service

Clients share positive opinions on service, consistently describing it as excellent, prompt, and efficient.... See more

Order

Customers consistently note positive experiences with order, praising the easy ordering process and good... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered a box of 18, High Cocoa, Dark Ganaches and two bars of Cherry Brandy with Marzipan for Christmas. The dark chocolate-covered bars were sublime... and unusual: cut thick slices or just tak... See more

Rated 5 out of 5 stars

Repeat of last year's order for mini chocolate eggs for Easter egg hunt in the churchyard. Price increase reasonable given rise in raw material prices. Easy website to find product and order. promp... See more

Rated 5 out of 5 stars

The website's super easy to use and well-organized. I ordered the Valentine's chocolates for my mum, and the personalized message I added was spot on, just like it looked on the packaging on the websi... See more

Rated 5 out of 5 stars

I’ve always been confident using the Chocolate Trading Company. They have a good range of products and great customer service. My item arrived in good condition and in plenty of time. I have no hesita... See more


Company details

  1. #6 of 42 best companies in Sweet shop
  2. #113 of 375 best companies in Gift shop

Information provided by various external sources

Chocolate Trading Company have the widest range of premium chocolates available online in the UK. From superior quality chocolate gift boxes through to economically priced chocolate ingredients and decorations.

Luxury Chocolate Gifts Online

Written by the company

Excellent Customer Service
Ordering on the website is easy and they update you with your orders progress each step of the way. Receive a next day delivery on an order placed by 4pm the day before. Earn loyalty points with every order to bank or redeem on future orders.

Free Gift Message

Include a Free Chocolate Gift Message with Every Order

Include a free gift message with your chocolate gift order, or choose from a range of exclusive greeting card designs.

Contact info

4.8

Excellent

TrustScore 5 out of 5

19k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

The packaging and quality of the…

The packaging and quality of the chocolate are first-class. The chocolates were absolutely delicious—some of the best I’ve ever tasted. Delivery was also very fast, making the whole experience excellent from start to finish.

10 June 2026
Rated 5 out of 5 stars

Method of ordering…

Pity can no longer order over the phone as not confident with technology. Once found products I needed for my home baking managed to order and negotiate security checks ok. Delivery very prompt. Always been satisfied with quality.

8 June 2026
Rated 2 out of 5 stars

Did not expect the Dark Chocolate to be…

Did not expect the Dark Chocolate to be so bitter.
Did not like Raisin and Hazelnut, could not taste either.
Did not like Orange and Almond same.
Cherry Brandy with Marzipan was much better.

19 May 2026
 Chocolate Trading Company logo

Reply from Chocolate Trading Company

Dear Mr Tovey,

Thank you for your valued feedback.

We were very sorry to read that you did not find the two 100% cocoa content chocolate bars to your individual taste.

100% cocoa chocolate bars are just that with no added sugar or dairy, and accurately described as such in our tasting notes on the individual product pages.

Customer Services
Chocolate Trading Co.

Rated 5 out of 5 stars

A total chocolate experiance

Chocolate was delivered promptly. Package was well packed within a sturdy and well sealed box. Chocolate was of excellent quality and the flavour was just superb.

18 May 2026

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