The University of Bradford decided to implement a Live Chat solution for the Clearing period (July/August/September) 2014. Following a search of the market and vendor presentations Click4Assistance were chosen based on their easy to implement, cost effective and easy to use solution. The Web Team worked closely with Click4Assistance and implemented the tool in a matter of days with University 'Agents' up and running in no time at all. The support from the team, and Jill in particular, was great - always on hand to answer any querie (however minor or seemingly daft!) and the technical support was also appropriate to the needs of the Web Team.

The tool was used really successfully over the Clearing period with 10 additional agents added for that period, and we now have it running as 'business as usual' for our Course Enquiries team and are planning on rolling it out wider this year.

All in all a really simple to implement, use and roll-out tool with the technical and non-technical support on-hand should it be needed.