Corona Energy Reviews 

2,812
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 654 reviews, reviewers overwhelmingly had a great experience with this company. Active customers frequently describe the professional, friendly, and supportive attitude of the staff when sorting out urgent billing queries and new account setups. Many people also mention that online support agents respond promptly and make navigating technical website portal problems a completely smooth process. Some reviewers were not happy with frustratingly long phone wait times, poor communication channels, and difficulties reaching representatives for assistance. A few other people also felt that the poor management of ongoing complaints and complicated debt-collection processes caused completely unnecessary frustration and administrative delays.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that team members are consistently friendly,... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpful and efficient... See more

Service

Customers had positive experiences with service, frequently highlighting quick response times and helpful... See more

Response time

Customers consistently note positive experiences with response time, frequently praising agents for handling... See more

Website

People report ambiguous experiences with website, as reviewers frequently highlight frustrating login... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am a new customer and the smart meter has been giving some erroneous reads. I phoned Corona and got straight through and spoke to Brooklyn. He understood the issue and suggested emailing a photo of... See more

Company replied

Rated 5 out of 5 stars

I was speaking to Dominic Richards, who was very professional and friendly and who sorted out the issue I was having gaining access to the Portal. Further on in the afternoon, i needed some help gett... See more

Company replied

Rated 5 out of 5 stars

I am a relatively new customer and I was missing some paperwork and I also couldn't access invoices via the portal. Punit Patel sorted this out extremely quickly and efficiently for me and now all sor... See more

Rated 5 out of 5 stars

Spoke with Brooklyn today, absolutely cracking service. Fast turnaround on queries, kept it professional but had a laugh too, 10/10. I'll be asking for him next time I call!

Company replied


Company details

  1. Energy supplier
  2. Electric utility company
  3. Gas company

Written by the company

Business Gas and Electricity Supplier


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 57% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(2,812)

662 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

James was very helpful

James was very helpful - not only did he answer my questions but helped with further information and phone numbers. It was above and beyond what I expected. Well done!

25 September 2026
Unprompted review
Rated 5 out of 5 stars

A huge thank you to Ricki

A huge thank you to Ricki. From the moment I explained the issue, he understood exactly what the problem was and knew what action was needed to resolve the billing issues. He was friendly, knowledgeable and reassuring throughout. You can tell he genuinely cares about his customers and wants to get the right outcome for them. An absolute credit to the team.

25 September 2026
Unprompted review
Rated 5 out of 5 stars

Fiwa and Ricky - Excellent Customer Service

Both Fiwa from the Power customer service team and Ricky from the broker support team were incredibly diligent and helpful in getting a resolution with an objected supply.

Very happy with their quick service and helpful demeanor.

22 September 2026
Unprompted review

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