The Cotswold Company - Leamington Spa Reviews 

108
TrustScore 4.5 out of 5

4.7

Parade 35-37, CV32 4BL Royal Leamington Spa, England, GB


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Rated 5 out of 5 stars

I was given a delivery date and a three hour slot during which the item would arrive. On the day itself a specific time was given and the van arrived on time. Ryan and Chris were polite, friendly and... See more

Rated 5 out of 5 stars

We were welcomed to the store, given time to look around and when we indicated that we had some questions Paul(Foxall) was really helpful. He had plenty of time for me, answered questions, made sugge... See more

Rated 5 out of 5 stars

We sales guy (Paul) recognised us from previous purchases and visits over recent years. Very helpful and informative. Good advice on (not) paying extras to have the unit built up for us as it wa... See more

Rated 5 out of 5 stars

From shop to delivery excellent customer service. The only thing that we felt was a little inflated was the delivery charge and time of delivery. Just shy of £16 for delivery on a product that costs h... See more


Company details

  1. #81 of 228 best companies in Bedroom furniture shop
  2. #151 of 395 best companies in Home Furniture Shop
  3. #45 of 114 best companies in Living room shop

Written by the company

We make timeless, rural classics for people whose hearts are in the country. Our furniture and everything we do is inspired by our roots; The Cotswolds.

Who are The Cotswold Company?

Written by the company

Beautiful Products
Everything with The Cotswold Company name on it is thoughtfully designed, carefully crafted and built to last. From British-made upholstery, the highest quality dining tables, wardrobes and storage solutions to our extensive range of home accessories.
A responsible business
We’re reducing our waste, energy use and carbon footprint business-wide, wherever we can. And we’re committed to doing better and better each and every year ahead.
Quality you can trust
Since our beginning, we've prided ourselves in combining traditional techniques, modern innovation and the finest materials to bring you our Signature Cotswold Quality. Something which remains the same, today.

Contact info

  • Parade 35-37, CV32 4BL, Royal Leamington Spa, England, United Kingdom

  • 01926 956540

4.7

Excellent

TrustScore 4.5 out of 5

108 reviews

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4.7

All reviews

(108)

5,521 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The delivery service was excellent

The delivery service was excellent. Bernard and Alex arrived on time and did a fantastic job to get the large unit of furniture through a tricky entrance and hallway. They went above and beyond .
Excellent service

23 June 2026
Unprompted review
The Cotswold Company - Leamington Spa logo

Reply from The Cotswold Company - Leamington Spa

Good morning Anne,

We're so pleased to hear our delivery service was excellent. We appreciate your kind words about our team navigating the tricky entrance and hallway. Thank you for your feedback!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Excellent items

Received delivery of our extra large dresser and four dining chairs earlier today. The delivery by Ryan and Said was excellent. They were courteous, polite and put the dresser in situ. All packaging from it was taken away too. We have kept the chairs in the packaging for now as we have work to do before we can use them
We are super pleased with everything. All of fabulous quality.
Won't hesitate to order from here again, as it was a pleasure ordering from our local branch in Royal Leamington Spa.

18 June 2026
Unprompted review
Rated 5 out of 5 stars

Sapphire was very helpful

Sapphire was very helpful, she talked me through the ordering and delivery process. The range of furniture is great plenty of choice.

17 June 2026
Unprompted review
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Reply from The Cotswold Company - Leamington Spa

Good afternoon Christine Hurcomb,

We're so happy to hear our team provided excellent assistance, and you appreciated our furniture selection. Thank you for your kind words!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Great delivery experience

The delivery was on time and the deliverers (Bernard and Sam H) were courteous, friendly and helpful. They assembled the table and spent time to make sure it was stable on an uneven floor. I was very happy with the experience.

17 June 2026
Unprompted review
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Reply from The Cotswold Company - Leamington Spa

Good afternoon Ms Mary Heslop,

We're so glad to hear your delivery was on time and our team was courteous and helpful. We appreciate your noting their care in assembling your table. Thank you for your positive feedback!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Very pleased with the delivery by Abel…

Very pleased with the delivery by Abel & Rahill . Carried the garden furniture up our very long garden , unwrapped it ready to be put in place .
Quality and customer service from start to finish .
Thank you !

2 June 2026
Unprompted review
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Reply from The Cotswold Company - Leamington Spa

Good morning Consumer,

We're so pleased to hear about your positive delivery experience and that our team provided excellent service from start to finish. Thank you for your kind words!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Delivery service excellent

Delivery service excellent. Good communication and arrived on time. Bernard and Stefan, the delivery drivers, were very courteous and helpful.

28 May 2026
Unprompted review
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Reply from The Cotswold Company - Leamington Spa

Good afternoon Roger Howell,

We're so glad to hear your delivery was excellent, with good communication and on-time arrival. We appreciate your kind words.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

My best shopping experience of bank holiday weekend!

I visited the Leamington store last weekend. The layout is beautiful and the furniture on display communicates immediately a sense of high-quality merchandise. I must commend Paul whose manner, helpfulness and knowledge were exemplary.

23 May 2026
Unprompted review
The Cotswold Company - Leamington Spa logo

Reply from The Cotswold Company - Leamington Spa

Good afternoon John R,

We're so pleased you enjoyed your visit to our store and appreciated the quality of our merchandise. It's wonderful to hear our team member was exemplary. Thank you for your positive feedback!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Cannot recommend more highly

Cannot recommend more highly. Not cheap but you pay for what you get which is really solid well made smart durable furniture all delivered and assembled in a very polite efficient & professional way in my case by Gary & Jake. Highly impressed& no complaints. 5 out of 5 stars.

20 May 2026
Unprompted review
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Reply from The Cotswold Company - Leamington Spa

Good afternoon Anthony Winnington,

We're so pleased to hear you're impressed with the quality of our furniture and the professional delivery and assembly. Thank you for your wonderful feedback!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Great products and reasonable prices

Found what I was looking for and the assistants gave them to me in a plastic sealed bag to make sure they didn’t get wet as it was raining. These little touches make a big difference.

18 May 2026
Unprompted review
Rated 5 out of 5 stars

shop to delivery

From Paul in the shop, through to delivery from Ryan & Satar all very friendly and helpful.

13 May 2026
Unprompted review
The Cotswold Company - Leamington Spa logo

Reply from The Cotswold Company - Leamington Spa

Good afternoon AK,

We appreciate your positive feedback! We're happy our team was friendly and helpful.

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Massive thank you to Evan!

Just want to say a massive thank you to Evan from the Leamington store. He went above and beyond for us when our order was delayed and could not have been more helpful. Fantastic customer service and very friendly! Delivery was very smooth and tidy. Would not hesitate to order again.

3 April 2026
Unprompted review
The Cotswold Company - Leamington Spa logo

Reply from The Cotswold Company - Leamington Spa

Good morning Charlotte Wale,

We're delighted to hear about the fantastic support you received at our Leamington store. We appreciate your noting the smooth delivery. Thank you for your positive feedback; we're glad you had a great experience!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Makes our house a home. Timeless bookcase that goes with everything.

Because I ordered from a Cotswold store, the delivery men unpacked and brought the bookcase to the room I wanted it in. Very thoughtful and supportive. As for the beautiful bookcase. It's timeless and goes with everything. It even has adjustable feet to stabilise it if the floor is slightly uneven. This is my 9th or 10th purchase from Cotswolds - every piece making our house a home.

28 April 2026
Rated 5 out of 5 stars

Very helpful staff

Very helpful staff, both at the store and over the phone at leamington. Delivery was very punctual and Charlie and Matt were really friendly and helpfull. Highley recommend.

1 May 2026
Unprompted review
The Cotswold Company - Leamington Spa logo

Reply from The Cotswold Company - Leamington Spa

Good afternoon Mr Paul Day,

We appreciate you sharing your experience. We're happy to hear that our staff were helpful and the delivery was punctual. It's great to know the delivery team was friendly!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

Rated 5 out of 5 stars

Our new Cotswold sofas

Just had our new sofas delivered by Bernard and Igors, both lovely, polite and professional chaps. The sofas look fantastic in their new home, alongside our Cotswold furniture 😀

28 April 2026
Unprompted review
The Cotswold Company - Leamington Spa logo

Reply from The Cotswold Company - Leamington Spa

Good afternoon Nigel Evans,

We're happy to hear that the delivery team was lovely, polite, and professional. It's great that the sofas look fantastic alongside your other furniture. We appreciate your positive feedback!

Best wishes,

Jessica Sculfor

Executive Complaints Advisor

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