Cowshed Reviews 

I was going to give the place another chance - the location is convenient, and it does have a very luxurious (if cold and non-friendly) feel inside, which in theory prepares you for some pampering.

But no pampering is to be had here.

The therapists range from good to pretty awful, so on average I’d say it’s mediocre at best for the price tag. Crucial to choose a therapist you know.

My pedicure was thus booked with a specific therapist, but on the day I received a call to say that another therapist (not even the one I booked) couldn’t see me at the scheduled time. In a way, the call to reschedule one hour ahead of the treatment at least saved me from the disappointment I experienced previously, so thanks - but no thanks.

They very kindly extended a voucher because my mother was not well and couldn’t use it all year. Very responsive service -even on a Sunday! Sorted everything out very efficiently. Grateful to the team.

I bought this product thinking it would be the same as the shampoo they have at third space gyms since they have the same name but the result is completely different and disappointing.

I was given a treatment voucher as a maternity gift but was unable to use it in the allocated time due to pregnancy complications. Thankfully, Carol in the customer services department was able to offer me an extension on my voucher. Her prompt resolution and kindness were greatly appreciated.

Recently bought Cowshed shower gel. It’s amazing and makes my skin feel superb. It has a superb fragrance and lasts for ages. Superb product just ordered more.

Fabulous products and speedy delivery.

Carol from the customer service team was very helpful

I have copied and pasted the previous comments, same dire experience in terms of where my purchase is or not and the hell of EVRI. Many other brands to use but a shame.....'Order a package at the beginning of the month, kept chasing them, then today on Christmas Eve Eve, they tell me it’s lost in transit and refund me without asking what I would like to do. This has left me in quite the predicament with no presents for my family as they kept saying it should be out for delivery within the next day. I asked if they could send another package and I’d just have it after Christmas and they said no as my refund had already been processed. No offer of free shipping for the next one or anything and they have sold out of what I had ordered. Disappointed is an understatement.'

Order a package at the beginning of the month, kept chasing them, then today on Christmas Eve Eve, they tell me it’s lost in transit and refund me without asking what I would like to do. This has left me in quite the predicament with no presents for my family as they kept saying it should be out for delivery within the next day. I asked if they could send another package and I’d just have it after Christmas and they said no as my refund had already been processed. No offer of free shipping for the next one or anything and they have sold out of what I had ordered. Disappointed is an understatement.

Ordered a Christmas gift for my wife who is a loyal customer. I paid for next day delivery. Chased Cowshed and they responded by apologizing and refunding the delivery. I continued to chase over the next week to find out when it would arrive. Responses back each time apologizing again saying they would check and come back to me. I finally received an email back saying “sorry they had sold out of the gift set I bought and they would refund”. No offer of an alternative or a gesture of good will against another item. Very disappointing and a sure way to lose loyal customers.

Advertising site wide 25% discount for orders over £80 - no code needed. This is not applied in the checkout. I put £200 of products in the basket and zero discount. The product has a discount from 238 to 200. This is not a 25% discount it is a miserable 15%.

Cowshed sales are scams. Avoid

Can’t get hold of customer service to arrange a return.

I recently had a 90-minute Lava Shell Massage at Cowshed in PrimroseHill. The massage itself was excellent — the lava shells stayed hot longer and provided a deep, soothing heat, and the therapist was skilled and attentive. The longer duration offered good value compared to other spas.

However, the ambiance wasn’t to my taste; the rustic decor felt a bit dated, and the cleanliness was disappointing — the toilets smelled unpleasant, and the massage bed’s face cradle had an odor, though the therapist kindly provided extra cushioning.

The massage oils didn’t have a strong scent and felt less pleasant compared to other places I’ve visited.

There was no shower or relaxation area afterward, so I had to get dressed quickly and leave. Overall, the spa experience felt less polished than others I’ve tried.

Good massage but the surroundings and facilities could definitely be improved

Excellent quality cosmetics. recommended for sensitive skins, and above all immaculate customer service.
A recent delivery got lost/stolen by Evri but Cowshed replaced it immediately without questions and delivered very fast.

Many thanks!

Yes the products smell amazing, but a lot of the ingredients are actually banned in the EU and particularly the shower gels I react badly to them once the ingredients become airbourne. It's a shame for such expensive products that many people will have bad reactions to them - now I've discovered these clearly irritate me I am binning all my cowshed products. In the past used Elemis, Espa, Liz Earle with no problems but never know anything as harsh on the throat as Cowshed shower gel once it's turned into steam

My son gave me a birthday massage at Cowshed in Primrose Hill. The masseuse was excellent and I have no complaints about that. The venue is tired and uninspiring and there is a slightly arrogant vibe at the reception which isn't particularly welcoming. I didn't feel inclined to hang around after my treatment. My previous Cowshed visits were before Soho House took over ownership. My view is that the personal service just isn't there now. Have no complaints about the treatment but the ambiance is clinical and unwelcoming.

Just visited The Cowshed for my birthday surprise meal and it was truly exceptional. Although we were the only one's in there (A sunday evening in January is never going to be busy), the atmosphere and ambience was still perfect. The feel of the place is superb and Hallie and Samantha could not have been more attentive, happy and smiley. They both provided exceptional service. Thank you. And as for the beef - it was the tastiest Sunday Roast I have ever had, the beef was truly sensational. My Pork bite starters were also brilliant. A great experience. Food, staff, setting were all 10/10. Will be going back asap!

10/10 customer service from Carol, thank you for being so responsive, helpful & accommodating!

My birthday treat, my first facial, was ruined by the rude attitude of the receptionist. She was monosyllabic, unfriendly and careless. She did not want to engage with the customers at all. She didn’t smile or say thank you or hello or goodbye. Surely a receptionists basic training includes greeting the customer and being friendly.
My daughter had bought me the facial as a birthday present and we attended on my birthday. My daughter had her 3 month old baby with her who was totally silent throughout but she was made to feel very unwelcome. I was not allowed to hold the baby when my daughter needed the toilet. There seemed to be many many rules, all of which made us feel very unwelcome.
The beautician who did my facial was lovely and very expert.

Fabulous facial and reflexology, love going there for regular treatments, great therapists and a real treat