My experience with Issy, Colin and most notably Grace was amazing. They made me feel at ease despite being overly stressed about navigating the registration aspect. Grace was very warm and patient and... See more
Company replied
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Review summary
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Reviews shaping this summary
Very polite and friendly staff. Melissa is an absolute legend! Ran me through everything I needed know about the information to give them, and useful tips on what was involved. They have helped me se... See more
Company replied
Workwell are what they say they are. They simply work well for you, inform and confirm the hours you've worked. The margin they take is acceptable, regular text message updates and (except one occas... See more
Company replied
Adam was efficient, had full knowledge of their working processes and was patient in explaining. He was polite, thorough and professional. He took time to repeat when I struggled to get my head arou... See more
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Company details
Written by the company
Workwell Contractor Solutions is a leading provider of compliant and secure payroll solutions for contractors, recruitment agencies, and businesses across the UK. With over 30 years of experience, we specialise in Umbrella Company services across various industries, ensuring contractors are paid accurately and on time. Our mission is to simplify payroll processes, minimise risk, and maximise compliance for our clients. Trusted by over 2,000 recruitment agencies and having paid over 10 million contractors, we are committed to delivering exceptional service and innovative solutions that empower businesses and individuals to thrive.
Contact info
United Kingdom
- workwellcontractorsolutions.com
4.6
Excellent
2K reviews
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great payroll and people from there…
Great payroll and people from there very friendly
8 December 2025
Unprompted review
Reply from Workwell Contractor Solutions
Hi
Thank you for the 5* review. It’s great to hear you’ve had a positive experience and found the team friendly — really appreciate you sharing your feedback.
Many Thanks
Workwell Contractor Solutions
Lovely customer service team
Lovely customer service team. I spoke to Lesley and they were really helpful and talked me through, how to gain my holiday pay. Been using Workwell for a few weeks and had no problems.
4 December 2025
Unprompted review
Reply from Workwell Contractor Solutions
Hi Catherine,
Thank you for leaving such a kind review. It’s lovely to hear the team were able to guide you through the process and that everything has been running well for you so far. We really appreciate your feedback and will pass this on.
Many Thanks
Workwell Contractor Solutions
Lesley at Workwell was quick to…
Lesley at Workwell was quick to understand and assist me to resolve the issue. She was very patient and made the process painfree
4 December 2025
Unprompted review
Reply from Workwell Contractor Solutions
Hi Stephen,
Thank you for sharing this positive review. It’s great to hear the support provided was patient, clear, and made the process straightforward for you. We’ll ensure this feedback is passed on.
Many Thanks
Workwell Contractor Solutions
The company representative who communicated with me via telephone was informative and very pleasant.…
The company representative who was Jonathan was clear and precise with his instructions and guidance. Communication was excellent and all round great experience.
4 December 2025
Unprompted review
Reply from Workwell Contractor Solutions
Hi Michael,
Thank you for taking the time to leave this lovely review. It’s great to hear the support provided was clear and easy to follow, and that the overall experience felt positive throughout. We’ll make sure this feedback is passed on.
Many Thanks
Workwell Contractor Solutions.
Pay help
Lesley made it extremely easy for me to get my holiday pay sorted as I'm useless with technology so she made me at ease
3 December 2025
Unprompted review
Reply from Workwell Contractor Solutions
Hi Davy,
Thank you for the 5* review. It’s great to hear that Lesley made the process straightforward and helped put you at ease while sorting your holiday pay. We’ll be sure to pass this lovely feedback on to her.
Many Thanks
Workwell Contractor Solutions.
Lesley answered my call
Lesley answered my call - listened carefully to what I had to say - and - spoke politely. She took the time to look into the problem and take constructive action to resolve it. Our world is a better place when we all pause for a moment and show a little kindness !
21 November 2025
Unprompted review
Reply from Workwell Contractor Solutions
Hi Robert,
Thank you for the 5* review. It’s wonderful to hear that Lesley listened carefully and handled your query with politeness and constructive action — we’ll definitely pass your feedback on to her.
Many Thanks
Workwell Contractor Solutions.
Highly efficient
Highly efficient. Superb service. Never a problem. Everything dealt with promptly. Thanks again
27 November 2025
Unprompted review
Reply from Workwell Contractor Solutions
Hi Ronald,
Thank you for the 5* review. We’re pleased to hear you found the service efficient and prompt — it’s great to know everything was dealt with smoothly.
Many Thanks
Workwell Contractor Solutions.
Friendly and Clear
Adam was friendly and clearly explained how my pay was calculated. He also made it clear that I could change my mind with regard to the way in which holiday pay can be set up. He also sent through the emails promptly. Overall, a great experience.
25 November 2025
Unprompted review
Reply from Workwell Contractor Solutions
Hi,
Thank you for the 5* review. We’re delighted to hear that Adam provided clear and friendly support and made the process straightforward for you.
Many Thanks
Workwell Contractor Solutions.
Excellent service
Adam was efficient, had full knowledge of their working processes and was patient in explaining.
He was polite, thorough and professional.
He took time to repeat when I struggled to get my head around his lovely northern accent.
21 November 2025
Unprompted review
Reply from Workwell Contractor Solutions
Hi,
Thank you for the 5* review. It’s great to hear how well Adam supported you — especially with his clear explanations and patience throughout the call. We’re really glad the experience felt thorough and professional.
Many Thanks
Workwell Contractor Solutions
Reply from Workwell Contractor Solutions
Hi Giuseppe,
Thank you for the 5* review. We’re really pleased to hear you’ve found the team efficient and reliable.
Many Thanks
Workwell Contractor Solutions
Excellent work by Leslie in solving the…
Excellent work by Leslie in solving the issues.
Very understanding and friendly and caring personality to ensure all gets done. Thank you
20 November 2025
Unprompted review
Reply from Workwell Contractor Solutions
Hi
Thank you for your lovely review. It’s great to hear the support was understanding, friendly, and that everything was resolved for you. We will make sure to pass on your feedback.
Many Thanks
Workwell Contractor Solutions
Adam was very helpful with my queries
20 November 2025
Unprompted review
Reply from Workwell Contractor Solutions
Hi
Thank you for your review. It’s great to hear the support was helpful and your queries were dealt with. We will make sure to pass on your feedback.
Many Thanks
Workwell Contractor Solutions
Spoke to Lesley super friendly and…
Spoke to Lesley super friendly and professional sorted my issue promptly and effectively. To be fair all the staff I have spoken to have always been lovely I would definitely recommend
20 November 2025
Unprompted review
Reply from Workwell Contractor Solutions
Hi Azra,
Thank you for taking the time to leave such a lovely review. It’s great to hear the support was friendly, professional, and that your issue was resolved quickly. We’re also really pleased to know you’ve had positive experiences with everyone you’ve spoken to. We will make sure to pass on your feedback.
Many Thanks
Workwell Contractor Solutions
Great service clear instructions from…
Great service clear instructions from call handler
19 November 2025
Unprompted review
Reply from Workwell Contractor Solutions
Hi Keith,
Thank you for the 4* review — we’re really pleased to hear you received clear guidance from our team. If there’s anything we could have done to make your experience a 5*, we’d love to know.
Many Thanks
Workwell Contractor Solutions
THEY ARE ON-TIME AND THEY REALLY ARE…
THEY ARE ON-TIME AND THEY REALLY ARE HELPFUL TOO.I WAS WITH THEM IN 2022...
12 November 2025
Unprompted review
Reply from Workwell Contractor Solutions
Hi,
Thank you for the 5* review! We’re glad to hear you’ve had a positive experience with us and appreciate you taking the time to share your feedback.
Many Thanks
Workwell Contractor Solutions.
⭐⭐⭐⭐⭐
Really happy with the service I get off Work well now and in the past. Not a bad thing to say about the company honestly. Always had my pay on time and payslips on time. Always had a pay of breakdown of my pay so I knew exactly where my money was going and how much I was getting. Had a little problem today which was to do with my online account. And am not much of a technology guy but the lovely lady Afsana helped me walk through what I need to do and the issue was resolved within 10 minutes of speaking to her. Thanks Afsana 🙏🏾 overall great company really happy with the service!! Would recommend! Well done guys you all make a great team, Thanks! ⭐⭐⭐⭐⭐
12 November 2025
Unprompted review
Reply from Workwell Contractor Solutions
Hi Syed,
Thank you for the fantastic 5* review! We’re so pleased to hear that you’ve consistently had a positive experience with us and that Afsana was able to resolve your issue so quickly. Your kind words and recommendation mean a lot to the whole team.
Many Thanks
Workwell Contractor Solutions.
Very quick and knowledgeable about his…
Very quick and knowledgeable about his job no issues at all highly recommended
7 November 2025
Unprompted review
Reply from Workwell Contractor Solutions
Hi Steve,
Thanks so much for your kind words! We’re glad everything went smoothly and that you had a positive experience. Your recommendation means a lot to us.
Many thanks,
Workwell Contractor Solutions
Fantastic customer service
Fantastic customer service. I had Lesley who dealt with an issue rapidly, and also helped with any queries I had. Would recommend to anyone.
7 November 2025
Unprompted review
Reply from Workwell Contractor Solutions
Hi James,
Thank you so much for your great feedback and recommendation! We’re delighted to hear that Lesley was able to resolve your issue quickly and provide helpful support. We’ll be sure to pass your kind words on to her.
Many thanks,
Workwell Contractor Solutions
Workwell contractor solutions
Workwell contractor solutions
Excellent customer services , always efficient on payroll, and very friendly approach. Highly recommended.
7 November 2025
Unprompted review
Reply from Workwell Contractor Solutions
Hi,
Thank you so much for your kind words and 5-star review! We’re really glad to hear you’ve had a great experience with our team. It means a lot to know you value our service and friendly approach.
Many thanks,
Workwell Contractor Solutions
I very rarely leave negative reviews…
I very rarely leave negative reviews because I genuinely believe that most issues can be worked out... if there is a will, there is a way. But in this particular instance, after weeks of silence and no response from Workwell Contractor Solutions, I had to terminate my relationship with them and I now feel compelled to warn others about my experience.
This is not just about a delayed payment; it is about a complete failure in communication and accountability.
I have faced repeated issues with unpaid expense claims, zero follow-up, and no transparency. Despite following every procedure, calling multiple times, waiting in their queue, and requesting call-backs, no one ever contacted me back. Every call ends with the same message that I’m “in position 11,” yet no call ever comes.
When I eventually raised a formal complaint on 2 October 2025, hoping to attract the attention of their complaints team, Workwell Contractor Solutions completely ignored it. I received no acknowledgment, no response, and no support... Despite reminding them about my complaint, they didn't responded and therefore it left me with no choice but to terminate my relationship with them. It's only then that I finally got a response.
This shows a massive communication failure within the company. Workwell Contractor Solutions’ internal processes appear to work only for agencies and end clients, who seem to get direct access to account managers and immediate answers but for contractors, it’s an entirely different story. You are left to chase, wait endlessly, and receive nothing back.
This company is not trustworthy, not responsive, and not supportive. They fail the very people they are meant to serve: the contractors whose livelihoods depend on timely, accurate, and transparent payments.
I strongly urge any contractor to reconsider using Workwell Contractor Solutions as an umbrella company. They are simply not there when you need them.
24 October 2025
Unprompted review
Reply from Workwell Contractor Solutions
Hi Damien,
We’re very sorry to read about your experience and appreciate you taking the time to share such detailed feedback. We’re disappointed to hear that communication fell short of your expectations and that your concerns were not addressed in the way they should have been. Your comments have been shared with our management team to review internally so we can continue to improve the service we provide.
Many Thanks
Workwell Contractor Solutions
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