DID Electrical Reviews 

Went to collect my order & ot wasnt there...i was given display item didnt even give me the box

This shop used to be great but now they told me the online stock check for the shop doesn't work, click and collect can take 3 days and you don't get an email or txt when its ready you have to ring the shop to check

Great support from David. Informative, friendly and efficient. I’d definitely recommend.

I placed an online order with DID Electrical on 28 July for a Shark StainStriker, costing €179.99. When I placed the order, the website showed that the product was in stock and would be ready for collection the following day.

The next day, I received no collection confirmation. When I checked the website again, the product was showing as out of stock. I contacted customer service and was then informed that it would not be available until 22 August. I followed up again when that date arrived, but the product was still not ready. I was subsequently told the expected date had been moved again to 4 September.

During this time, I also called customer service twice and spoke with two different colleagues. On both occasions, I asked for someone to call me back because I did not consider it acceptable that DID had taken full payment for an item advertised for next-day collection, but could not fulfil the order. No one called me back.

My main issue is not only the delay. It is the lack of proactive communication, the repeated changes to the expected date, and the failure to take ownership of the problem. I also raised the question of compensation for the inconvenience and the length of time DID had held my money, but no meaningful resolution was offered.

At the time of writing, more than five weeks after placing and paying for the order, I am still waiting. This has been a very disappointing online shopping experience and falls far below the standard of service I expected from DID Electrical.

Great service.

Owen was very informative and helpful with our purchase.

Hoover I ordered arrived . All good there, shame the LG G6 tv was not available to order when I called into DID. Got it in Harvey Norman instead. Their better to order from for newer bigger items.

Today I had the pleasure of dealing with Linda in the Bandon shop and I cannot thank her enough. So professional and nice and helped solve my problem immediately. Great customer service and truly understanding.

Great service and information from Owen!

Denil helps a lot for our washing machine selection. He gives very detail of each machine which helps us to make a choice. Nice job!

Visited the store today and had a very pleasant experience start to finish. Reinhard couldn’t have been more helpful.

I ordered a Radio online [3 working days to come]
It did not Emailed got a ticket no. no call back
Rang 3 times & promised call backs etc, always in transit from store to warehouse

As for supervisor no call

Over 2 weeks late

Cory was absolutely great at customer service. Great shop all together I have bought many things and never had a problem with returns or purchases.

Delivered the product on time. Bosch gave an extended guarantee and it was easy to activate online. The delivery man was helpful and took away any rubbish as he had to take off some of the packaging to fit it in the front door.

staff were very quick and friendly

Saline helped me, such a nice person with such a postive attuide aswell,
I would definitely come back to this DID to buy my products!

Excellent service from Brendan!

Brendan was absolutely brilliant in helping us choose and purchase our new washing machine. He was very knowledgeable, patient and friendly, and took the time to explain everything clearly and help us find the right model for our needs.

He never made us feel pressured and genuinely wanted to make sure we were happy with our choice. His customer service was outstanding from start to finish.

Thank you so much, Brendan! You are a real credit to the company. We would highly recommend your service to anyone. 👏😊

Linda at DID Electrical in Bandon was very friendly and helpful.

Really great 👍 installation so pleasant and helpful