DID Electrical Reviews 

50,492
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 11,885 reviews, reviewers overwhelmingly had a great experience with this company. Shoppers frequently praise the staff members for being exceptionally helpful, highly knowledgeable, and polite when guiding them through various purchases. Consumers consistently note the very efficient service, smooth transactions, and quick dispatch of quality home appliances, electronics, and other household goods. However, some customers also noted frustrating delivery delays, with individuals waiting significantly longer than expected for their bulky scheduled items to arrive safely. A few people additionally mentioned difficulties getting through to the helpline, experiencing poor communication, or failing to receive promised callbacks when addressing problems.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that team members are consistently helpful,... See more

Product

Reviewers highlight positive aspects of product quality, noting that items such as new combi ovens and... See more

Service

Users describe positive interactions with service, highlighting helpful and knowledgeable staff who make... See more

Customer service

People report positive experiences with customer service, praising staff members for being extremely polite,... See more

Delivery service

Customers consistently note ambiguous experiences with delivery_service. While many reviewers praise fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had a great experience from start to finish. Called in just for a quote and purchased multiple appliances, because of the competitive pricing. They were delivered & installed within the week. Friendly... See more

Company replied

Rated 5 out of 5 stars

Mandy was so amazing, she helped us so much with cooker & hoover purchase . She is the epitomy of what customer service is. So helpful engaging & puts you at ease knows every product !! Cant than... See more

Company replied

Rated 5 out of 5 stars

My experience with DID shop is very positive. Everything went great. Start with order, continuing with fast dispatch and delivery. Last but not least, I got my order perfectly packed and for the best... See more

Company replied

Rated 5 out of 5 stars

I rarely go to actual shop to purchase anything, with everything being online 🫣, but we were in a need of new microwave, and I was near by this time. I was in and out of shop within 15min, staff was... See more

Company replied


Company details

  1. Appliance shop
  2. Computer & Accessories store
  3. Electronics store
  4. TV shop
  5. Vacuum Cleaner Shop
  6. Washing Machine & Dryer Shop

Written by the company

At DID Electrical we are proud of our reputation for providing superior customer service and guaranteed lowest prices. Our 24 stores located nationwide are 100% Irish-owned and we have been meeting the needs of our customers now for over 55 years. Things have changed a lot since we opened the doors of our first store back in 1968 in Dublin and ever since, we have continued to understand the needs of each and every one of our customers who have walked through our doors. We have gone from strength to strength, while always keeping our core values of exceptional customer service at the lowest prices at the forefront of our business. Our staff consistently go the extra mile to ensure our customers leave our stores with products that are best suited to their needs while striving to deliver the best in customer service, after-sales advice, help and support when needed.

DID Electrical

Written by the company

Free Click & Collect
Order online and pick up your items in your local DID Electrical store at a time that suits you.
Customer Support 01-6250250
We have a dedicated local customer support team based in Dublin standing by to take your call and help with your inquiries.
Nationwide delivery service
We offer a fast and flexible delivery service to our customers. Simply choose your delivery date when you are checking out and we will text you with a time slot for your delivery.
Free recycling
We're happy to recycle your old appliances for FREE, no purchase necessary. Simply, return any of your old appliances to your local DID store and we'll be delighted to take it off your hands.

We will not be beaten on price

Our price promise

At DID Electrical we are 100% committed to never being beaten on price. Which is why we monitor all our prices in our stores and online every day.

Contact info

4.8

Excellent

TrustScore 5 out of 5

50k reviews

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4.8

All reviews

(50,492)

11,560 reviews in the last 12 months

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Rated 5 out of 5 stars

would highly recommend Mandy in DID Tullamore

would highly recommend Mandy in DID Electrical Tullamore. I have dealt with her on many occasions and she is always so friendly, helpful and patient, with excellent knowledge of the products.

Most recently, Mandy helped me choose a new washing machine, Hoover and microwave. She took the time to explain the different options, answered all my questions and made the whole decision-making process so much easier. There was never any pressure to buy — just genuine, knowledgeable advice based on what suited my needs.

It is so reassuring to go into a store knowing there is someone like Mandy there who you can trust to give you good advice. Her friendly manner and excellent customer service are a real credit to DID Electrical Tullamore.

Thanks again, Mandy — I really appreciate all your help over the years and will definitely be back! ⭐⭐⭐⭐⭐

22 August 2026
Unprompted review
Rated 5 out of 5 stars

I wanted a tablet and it was out of…

I wanted a tablet and it was out of stock everywhere. Went to DID Tullamore to order it and get notified when it's back in stock and I was surprised to find one there in the store. So I went back home with my tablet and Mandy was a geat help.

22 August 2026
Unprompted review
Rated 5 out of 5 stars

I want to thank Chris and team in…

I want to thank Chris and team in Limerick for the exceptional efforts they went to on Saturday to ensure delivery of our appliance. Our circumstances were not the norm but the ream went the extra mile, so to speak.
And a special word fir the cheerful delivery driver.

22 August 2026
Unprompted review
Rated 5 out of 5 stars

Service was great

Service was great. Delivered on time and very efficient installation.

22 August 2026
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had such a great experience with our service, delivery, and installation.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Thanks
DID Electrical

Rated 5 out of 5 stars

The two delivery guys were absolutely…

The two delivery guys were absolutely lovely and very helpful.

19 August 2026
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had such a positive experience with our delivery team.

Thank you for choosing us, and we look forward to assisting you again in the future.

Thanks
DID Electrical

Rated 4 out of 5 stars

No grill tray handle.

Order and delivery service were perfect, very good communication all 'round.
However, my new cooker came without a handle for the grill tray.
Not sure how to proceed with this important issue, very difficult to grill a rasher and a sausage without a handle.

22 August 2026
Rated 5 out of 5 stars

Very friendly staff and very efficient…

Very friendly staff and very efficient brilliant customer service.

22 August 2026
DID Electrical logo

Reply from DID Electrical

Hi Brendan

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience with our friendly and efficient customer service.

Thanks
DID Electrical

Rated 5 out of 5 stars

Amazing experience

Amazing experience will be back for waseem and ahmad. Great members of staff.

23 August 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi Ann,

We're delighted to hear you had such an amazing experience with our team. We appreciate your positive feedback and look forward to your next visit.

Thanks
DID Electrical

Rated 5 out of 5 stars

Friendly helpful staff

Friendly helpful staff. Had what we needed

23 August 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi Aukse

Thank you for your wonderful feedback! We are so pleased to hear that our staff were friendly and helpful, and that you found exactly what you needed. We appreciate you taking the time to share your positive experience.

Thanks
DID Electrical

Rated 5 out of 5 stars

Nice friendly staff

Lovely friendly staff, especially Mandy. She was very helpful.

17 August 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi shaunna,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had such a positive experience and received great assistance from our team member. We appreciate your kind words.

Thanks
DID Electrical

Rated 5 out of 5 stars

My experience with DID shop is very…

My experience with DID shop is very positive. Everything went great. Start with order, continuing with fast dispatch and delivery. Last but not least, I got my order perfectly packed and for the best price on the market. I am very satisfied. If I need something to buy, I'll definitely shop with them in the future. Thank you very much DID.

5 August 2026
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that everything went great with your order, from dispatch and delivery to the perfect packing and price.

Thank you for choosing us, and we look forward to assisting you again in the future.

Thanks
DID Electrical

Rated 5 out of 5 stars

Oisín was very helpful and bubbly

Oisín was very helpful and bubbly! Store was very clean

23 August 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi Will,

We're delighted to hear you had such a positive experience with us! It's wonderful to know our team member was helpful and that you found our store clean. Thank you for your feedback.

Thanks
DID Electrical

Rated 5 out of 5 stars

Helpful

Mandy in the Tullamore store was very helpful and informative.

22 August 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi There

Thank you for taking the time to leave us feedback. We're delighted to hear that you had such a positive experience and received great assistance from our team member in the Tullamore store. We appreciate your kind words.

Thanks
DID Electrical

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