DID Electrical Reviews 

50,121
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 59 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, knowledge, and friendly demeanor, making interactions pleasant and productive. Many people appreciate the excellent advice received, which aids in selecting suitable products and ensures overall satisfaction with purchases. The service provided is frequently highlighted as efficient and professional, contributing to a positive and easy experience for consumers. However, some customers also noted issues with delivery services, experiencing unexpected delays, uncommunicated changes to dates, or products not arriving as scheduled. Additionally, a few other people felt that post-sale customer service was unsatisfactory, citing unanswered calls, a lack of follow-up, and poor communication when resolving issues.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, friendliness, and... See more

Product

Clients share positive opinions on product, with many expressing satisfaction with their purchases, such as... See more

Service

Users describe positive interactions with service, frequently highlighting the helpfulness and efficiency of... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with many praising quick and easy... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great customer service. Staff steffy, manager on duty Andy and the whole team were extremely helpful. Great price, and very clever way of setting techniques by connecting things like, cctv to TV to... See more

Company replied

Rated 5 out of 5 stars

I needed to buy a new television and after a very dissapointing customer experience with 2 retailers in limerick, I then made my way to DID electrical. What a breath of fresh air! I met Joseph, he... See more

Company replied

Rated 5 out of 5 stars

The young salesperson in the Clonmel was extremely helpful and very knowledgeable. I made a follow up call on Friday just to check delivery and again he was so helpful on the phone and delivery arrive... See more

Company replied

Rated 5 out of 5 stars

We visited the Finglas store today for a power Bank charger. Our server was Emma who was very helpful, friendly and kind to us. She gave great advice and recommended various products that we enquired... See more

Company replied


Company details

  1. Appliance shop
  2. Computer & Accessories store
  3. Electronics store
  4. TV shop
  5. Vacuum Cleaner Shop
  6. Washing Machine & Dryer Shop

Written by the company

At DID Electrical we are proud of our reputation for providing superior customer service and guaranteed lowest prices. Our 24 stores located nationwide are 100% Irish-owned and we have been meeting the needs of our customers now for over 55 years. Things have changed a lot since we opened the doors of our first store back in 1968 in Dublin and ever since, we have continued to understand the needs of each and every one of our customers who have walked through our doors. We have gone from strength to strength, while always keeping our core values of exceptional customer service at the lowest prices at the forefront of our business. Our staff consistently go the extra mile to ensure our customers leave our stores with products that are best suited to their needs while striving to deliver the best in customer service, after-sales advice, help and support when needed.

DID Electrical

Written by the company

Free Click & Collect
Order online and pick up your items in your local DID Electrical store at a time that suits you.
Customer Support 01-6250250
We have a dedicated local customer support team based in Dublin standing by to take your call and help with your inquiries.
Nationwide delivery service
We offer a fast and flexible delivery service to our customers. Simply choose your delivery date when you are checking out and we will text you with a time slot for your delivery.
Free recycling
We're happy to recycle your old appliances for FREE, no purchase necessary. Simply, return any of your old appliances to your local DID store and we'll be delighted to take it off your hands.

We will not be beaten on price

Our price promise

At DID Electrical we are 100% committed to never being beaten on price. Which is why we monitor all our prices in our stores and online every day.

Contact info

4.8

Excellent

TrustScore 5 out of 5

50k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(50,121)

12,603 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Alec and Johnny delivered my washing…

Alec and Johnny delivered my washing machine yesterday morning.
They called to advise me of exact time 10 minutes before they were due to arrive and provided excellent care and attention while installing the appliance.
The installation was a little tricky and involved emptying a press a removing a back board but they did all of this without a word of complaint.
They also provided some tips on how to ensure longevity of the machine and they waited while they ran a test wash to ensure everything was perfect.
They were so courteous and kind during the entire process and answered any questions that I had.
I could not recommend these guys highly enough. It is great to see people take pride and responsibility for their work.

30 July 2026
Unprompted review
Rated 2 out of 5 stars

I'm still waiting since July 6th after…

I'm still waiting since July 6th after I sent another review here on July 20th I was promised prompt action 😏 if only companies realised how much bad press they will get from this treatment i bought all my electrical appliances there and constantly recommended them now I tell everyone to avoid them

28 March 2026
Unprompted review
Rated 5 out of 5 stars

SO261338834

Conor was a delight to deal with in Limerick, made everything so clear and easy and super quick.
Very helpful and polite.

31 July 2026
Unprompted review
Rated 5 out of 5 stars

The staff the second i walk into the…

The staff the second i walk into the shop staff member Caitlin asked me am I ok if you need help im here to help not a bit pushy I ask for help for earbuds she dropped what she was doing and assisted me my experience was more than a 5*

31 July 2026
Unprompted review
Rated 5 out of 5 stars

Great service

All staff in store were very friendly and helpful today, though Gareth helped me find a particular product I was looking for and located it in another branch nearby for me to collect.

30 July 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

Conor was amazing

Conor was amazing

30 July 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

Efficient service

Efficient service

29 July 2026
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

Staff were very welcoming and helpful…

Staff were very welcoming and helpful in finding the product we were looking for. They also suggested alternatives that were less expensive, but still met our needs

30 July 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

We attended the store to find an…adapter

We attended the store to find an adapter from North America to Europe. Steven was to quick to assist us. He then prided information on the hair dryers. Excellent service. Will definitely stop by next trip to Bray

30 July 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

Super reliable and really really helpful.

I visited during this last heatwave when my mother's fridge broke. She is 91 and has dementia so it was imperative that we get a new fridge as fast as possible for her, and the live-in carer.
Eamonn listened and understood both what we needed and the budget/time limitations we had. A new fridge was chosen, delivered and installed a couple of days later.
Really lovely people, so easy to deal with, very very helpful and super reliable too. Can't recommend them enough. Thanks Eamonn!!

17 July 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

Brendan in Tullamore was very helpful…

Brendan in Tullamore was very helpful in finding the dishwasher we wanted. He arranged for one to be delivered from another branch and sorted home delivery/installation too. He offered sound advice on a stick vacuum too so we bought it even though we didn’t go to the store with this intention. Great service from Brendan

30 July 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

SO26-1337430

SO26-1337430 - I dealt with Gareth day just coming in to receive my product. Gareth was friendly and quick receiving my product very efficient and a lovely chap

30 July 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

Daniello and Liz in the Artane store in…

Daniello and Liz in the Artane store in Dublin were so helpful and super to deal with. Their help and advice was greatly appreciated!

30 July 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

Great shop

Great shop, easy to navigate, lots of different options for what I was looking for. Staff member Mandy was very helpful giving great advice.

28 July 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look