DID Electrical Reviews 

50,160
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 12,563 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being extremely helpful, knowledgeable, and professional, often going above and beyond to assist. Many people found the service excellent, appreciating the friendly interactions and smooth overall experience. Reviewers are also very satisfied with their purchases, leading to a positive overall shopping experience. However, some customers also noted issues with delivery services, experiencing delays, unannounced schedule changes, and general dissatisfaction with the service provided. Additionally, a few other people felt that customer service could be improved, citing unreturned calls, lack of follow-up on inquiries, and difficulties in resolving their concerns.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness, politeness, and efficiency... See more

Product

Users describe positive interactions with product, often highlighting the best prices available and a great... See more

Service

Reviewers mention positive feedback about service, highlighting the excellent care and attention received... See more

Delivery service

Consumers find delivery service to be ambiguous, with many reviewers praising quick and seamless deliveries,... See more

Customer service

Clients share positive opinions on customer service, with many reviewers describing staff as courteous, kind,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Emma (D.I.D. Clearwater) was extremely helpful in our search for a fridge/freezer appropriate to our needs. She also offered good advice replacing our current air fryer. We will definitely be back to... See more

Company replied

Rated 5 out of 5 stars

I needed to buy a double oven and from the moment we walked into the Malahide Road DID Store Danillo was extremely informative and helpful. We wanted to purchase through finance and although we had t... See more

Company replied

Rated 5 out of 5 stars

The Bandon DID Electrical store has a large range of products and really helpful staff who go the extra mile. I’m new to the area but have been in many times to buy different items from a large fridge... See more

Company replied

Rated 5 out of 5 stars

Alec and Johnny delivered my washing machine yesterday morning. They called to advise me of exact time 10 minutes before they were due to arrive and provided excellent care and attention while i... See more


Company details

  1. Appliance shop
  2. Computer & Accessories store
  3. Electronics store
  4. TV shop
  5. Vacuum Cleaner Shop
  6. Washing Machine & Dryer Shop

Written by the company

At DID Electrical we are proud of our reputation for providing superior customer service and guaranteed lowest prices. Our 24 stores located nationwide are 100% Irish-owned and we have been meeting the needs of our customers now for over 55 years. Things have changed a lot since we opened the doors of our first store back in 1968 in Dublin and ever since, we have continued to understand the needs of each and every one of our customers who have walked through our doors. We have gone from strength to strength, while always keeping our core values of exceptional customer service at the lowest prices at the forefront of our business. Our staff consistently go the extra mile to ensure our customers leave our stores with products that are best suited to their needs while striving to deliver the best in customer service, after-sales advice, help and support when needed.

DID Electrical

Written by the company

Free Click & Collect
Order online and pick up your items in your local DID Electrical store at a time that suits you.
Customer Support 01-6250250
We have a dedicated local customer support team based in Dublin standing by to take your call and help with your inquiries.
Nationwide delivery service
We offer a fast and flexible delivery service to our customers. Simply choose your delivery date when you are checking out and we will text you with a time slot for your delivery.
Free recycling
We're happy to recycle your old appliances for FREE, no purchase necessary. Simply, return any of your old appliances to your local DID store and we'll be delighted to take it off your hands.

We will not be beaten on price

Our price promise

At DID Electrical we are 100% committed to never being beaten on price. Which is why we monitor all our prices in our stores and online every day.

Contact info

4.8

Excellent

TrustScore 5 out of 5

50k reviews

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4.8

All reviews

(50,160)

11,221 reviews in the last 12 months

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Rated 5 out of 5 stars

Helpful DID staff

I was looking for a large fridge freezer but I couldn't find anything in the shop that met my requirements. A staff member - Denil - was very helpful, he searched online and found a freezer that suited. I ordered the freezer and I am awaiting delivery. Denil was very helpful and spent a lot of time to find what I was looking for.

2 July 2026
Unprompted review
Rated 5 out of 5 stars

Both Anne and Colm were extremely…

Both Anne and Colm were extremely friendly and helpful. I just hope my fridge arrives in two weeks as planned. I Would use DID Bandon as my first stop for electrical goods based on this experience

31 July 2026
Unprompted review
Rated 5 out of 5 stars

Owen in DID Bray took the time to talk…

Owen in DID Bray took the time to talk me through all the options within my budget range and listen to all my questions and concerns.
Excellent service. The other staff at the counter we're also lovely to deal with
Highly recommend

1 August 2026
Unprompted review
Rated 4 out of 5 stars

****

Direct contact with DID Electrical’s customer service team was brilliant. The experience using SHOPIFY was not so great - messaging on the app was confusing and not accurate.

31 July 2026
Rated 5 out of 5 stars

I've got quite a bit from DID finglas…

I've got quite a bit from DID finglas and I've never been disappointed the staff have always been so helpful Cian on one of our visits could not help us enough he was fantastic and on our last visit for a washing machine Aaron gave us all the information we needed and was so good we will be going back as repeat customers as they are great

1 August 2026
Unprompted review
Rated 5 out of 5 stars

Great attentive staff!

Great, attentive staff. Asked if help needed by multiple star when in store. Shaun always helpful at the tills and always has a smile on his face. Could not recommend the Finglas Clearwater branch more!

1 August 2026
Unprompted review

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