I went into the store with very little knowledge about TVs, I was greeted by Cash a very approachable member of staff. Cash was a great help to me as he informed me in detail about the wide range of t... See more
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At DID Electrical we are proud of our reputation for providing superior customer service and guaranteed lowest prices. Our 24 stores located nationwide are 100% Irish-owned and we have been meeting the needs of our customers now for over 55 years. Things have changed a lot since we opened the doors of our first store back in 1968 in Dublin and ever since, we have continued to understand the needs of each and every one of our customers who have walked through our doors. We have gone from strength to strength, while always keeping our core values of exceptional customer service at the lowest prices at the forefront of our business. Our staff consistently go the extra mile to ensure our customers leave our stores with products that are best suited to their needs while striving to deliver the best in customer service, after-sales advice, help and support when needed.
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I have already been waiting a week for an item that is in stock. If I had known it would be so long I would have collected at the store instead.
Tullamore store. Mandy was very helpful and pleasant when I was getting a Shokz headphone.
Staff are brilliant and so helpful. Highly recommend buying at D.I.D.
Company was brilliant to deal with , everything was easy ,they kept me informed all the way ,Stephen ,who delivered the items went above and beyond to help ,he did not leave until everything was perfect and such a lovely manner ,morning was too much trouble,would definitely recommend this company
Great service and additional warranty offers.
I was a DID Tullamore i dealt with re new tv and he was very helpful went through everything with me a we a bought a tv great service
The staff are very friendly and helpful,
When 8 ordered click and collect the item was n store to collect when purchased but when I arrived the next day the said they don't have it and wil post it .I needed it that day like promised so ended having to take display model and got no discount
Avoid this company. They messed up the delivery on item. Customer service worse than useless. No engagement or willingness to try sort it
Mandy was very helpful and honest in her approach to things, so kind and knowledgable
The speed and efficiency of the processing of my order and its delivery. I was kept informed at all stages and contacted by the delivery driver in advance of delivery. An altogether excellent experience and I would recommend DID Electrical to anybody seeking similar satisfactory experiences.
The order process was very good. I ordered two items. The problem was with the delivery. Only one item arrived. When I rang I was told the second item would be with me in one to two days, still no delivery. I rang again and was told it was still in the warehouse so I had to pick it up myself as they couldn't tell me when it would be delivered
I feel this service was not reliable enough, I'll be doing click and collect in the future
I called to D.I.D. Bandon Co. Cork in a panic. My dishwasher had given up.I was having visitors at the weekend The water would not drain. Several attempts.....eight or nine... to secure a plumber failed. Linda in the Bandon store was so helpful. She gave me the number of the manufacturer and checked to see if my old machine was still under Guarantee...it wasn't. Together with her Manager, Alan, they scoured the Company website to see if there was a replacement machine that could be delivered the next day. unfortunately not but she recommended a Whirlpool, a brand that I trust. The Machine was delivered and installed this morning....less than 20 hours since I arrived in a panic. Well done DID Bandon especially Linda, Alan and Big Bear Andrew who did the installation. Miriam
Bought a 2 tv’s and opened the box and 1 had a cracked screen, brought it back to be told it cannot be returned. Assistant manager was helpful although store manager just said he didn’t know if I damaged it.
I ordered kettle on line late Wednesday and it was ready for collection Thursday ,
The young lad in DID Lucan was excellent and very professional, regretfully I can’t remember his name
My TV arrived 2 weeks later than i was told when ordering and no communication to keep me updated only for me to follow up with them.
Them got an email to say it would be delivered the next day and it didn't not come until 2 days later not good enough when you need to organise someone to be there for the delivery
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