DID Electrical Reviews 

50,935
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 10,326 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently praise the approachable and friendly store staff for being exceptionally helpful, patient, and deeply knowledgeable when assisting people with their electronic product purchases. Consumers also note that the store provides an impressive selection of quality items alongside a remarkably smooth, professional, and stress-free shopping experience. However, some customers also noted that delivery services can occasionally be very slow, delayed significantly, or completely lack proper tracking updates. A few other people additionally felt that communication issues and unexpected installation limitations made their overall fulfillment process much more frustrating.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently describing team members as extremely helpful,... See more

Service

Consumers find service to be positive, highlighting helpful and informative staff who provide expert advice,... See more

Customer service

Users describe positive interactions with customer service, often praising helpful staff members who go out... See more

Delivery service

Reviewers express mixed feelings regarding the delivery service, with many customers praising fast shipping,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I went into the store with very little knowledge about TVs, I was greeted by Cash a very approachable member of staff. Cash was a great help to me as he informed me in detail about the wide range of t... See more

Company replied

Rated 5 out of 5 stars

After getting little to no help at other electronics stores, I visited DID Electrical and was blown away by Eoin's customer service. He was so patient, incredibly knowledgeable, and went above and be... See more

Company replied

Rated 5 out of 5 stars

I went to the Lucan store when my fridge freezer stopped working. I dealt with Sam who was very pleasant and took time to go through the replacement options with me to fit the placement area in my... See more

Company replied

Rated 5 out of 5 stars

Damien fitted my integrated washing machine for me this morning and I could not praise him highly enough. Nothing was too much trouble and he took great care with his work to ensure the machine was pr... See more

Company replied


Company details

  1. Appliance shop
  2. also in
  3. Computer & Accessories store
  4. Electronics store
  5. TV shop
  6. Vacuum Cleaner Shop
  7. Washing Machine & Dryer Shop

Written by the company

At DID Electrical we are proud of our reputation for providing superior customer service and guaranteed lowest prices. Our 24 stores located nationwide are 100% Irish-owned and we have been meeting the needs of our customers now for over 55 years. Things have changed a lot since we opened the doors of our first store back in 1968 in Dublin and ever since, we have continued to understand the needs of each and every one of our customers who have walked through our doors. We have gone from strength to strength, while always keeping our core values of exceptional customer service at the lowest prices at the forefront of our business. Our staff consistently go the extra mile to ensure our customers leave our stores with products that are best suited to their needs while striving to deliver the best in customer service, after-sales advice, help and support when needed.

DID Electrical

Written by the company

Free Click & Collect
Order online and pick up your items in your local DID Electrical store at a time that suits you.
Customer Support 01-6250250
We have a dedicated local customer support team based in Dublin standing by to take your call and help with your inquiries.
Nationwide delivery service
We offer a fast and flexible delivery service to our customers. Simply choose your delivery date when you are checking out and we will text you with a time slot for your delivery.
Free recycling
We're happy to recycle your old appliances for FREE, no purchase necessary. Simply, return any of your old appliances to your local DID store and we'll be delighted to take it off your hands.

We will not be beaten on price

Our price promise

At DID Electrical we are 100% committed to never being beaten on price. Which is why we monitor all our prices in our stores and online every day.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

51k reviews

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Asks customers to review

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4.7

All reviews

(50,935)

9,853 reviews in the last 12 months

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Rated 5 out of 5 stars

Company was brilliant to deal with

Company was brilliant to deal with , everything was easy ,they kept me informed all the way ,Stephen ,who delivered the items went above and beyond to help ,he did not leave until everything was perfect and such a lovely manner ,morning was too much trouble,would definitely recommend this company

17 October 2026
Rated 2 out of 5 stars

When 8 ordered click and collect the…

When 8 ordered click and collect the item was n store to collect when purchased but when I arrived the next day the said they don't have it and wil post it .I needed it that day like promised so ended having to take display model and got no discount

16 October 2026
Rated 3 out of 5 stars

The order process was very good

The order process was very good. I ordered two items. The problem was with the delivery. Only one item arrived. When I rang I was told the second item would be with me in one to two days, still no delivery. I rang again and was told it was still in the warehouse so I had to pick it up myself as they couldn't tell me when it would be delivered
I feel this service was not reliable enough, I'll be doing click and collect in the future

15 October 2026
Rated 5 out of 5 stars

I called to D.I.D Bandon

I called to D.I.D. Bandon Co. Cork in a panic. My dishwasher had given up.I was having visitors at the weekend The water would not drain. Several attempts.....eight or nine... to secure a plumber failed. Linda in the Bandon store was so helpful. She gave me the number of the manufacturer and checked to see if my old machine was still under Guarantee...it wasn't. Together with her Manager, Alan, they scoured the Company website to see if there was a replacement machine that could be delivered the next day. unfortunately not but she recommended a Whirlpool, a brand that I trust. The Machine was delivered and installed this morning....less than 20 hours since I arrived in a panic. Well done DID Bandon especially Linda, Alan and Big Bear Andrew who did the installation. Miriam

15 October 2026
Unprompted review
Rated 1 out of 5 stars

Bought a 2 tv’s and opened the box and…

Bought a 2 tv’s and opened the box and 1 had a cracked screen, brought it back to be told it cannot be returned. Assistant manager was helpful although store manager just said he didn’t know if I damaged it.

16 October 2026
Unprompted review
Rated 1 out of 5 stars

My TV arrived 2 weeks later than i was…

My TV arrived 2 weeks later than i was told when ordering and no communication to keep me updated only for me to follow up with them.
Them got an email to say it would be delivered the next day and it didn't not come until 2 days later not good enough when you need to organise someone to be there for the delivery

15 October 2026

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