DID Electrical Reviews 

50,317
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 12,346 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff for being exceptionally helpful, knowledgeable, and always willing to offer practical advice during store visits. Consumers state that the wide selection of available products works perfectly and meets their everyday needs efficiently. However, some customers also noted issues regarding delivery delays and a lack of communication from customer support teams. A few reviewers experienced late arrivals and felt that getting updates about their orders was difficult when contacting stores. Some people also mentioned encountering unhelpful responses when trying to resolve delivery scheduling problems with their appliances.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently describing team members as exceptionally helpful,... See more

Product

Reviewers mention positive feedback about product quality and performance. Consumers consistently highlight... See more

Service

Users describe positive interactions with service, highlighting prompt and friendly assistance from staff... See more

Customer service

Customers consistently note positive experiences with customer service, praising attentive, friendly, and... See more

Delivery service

Consumers find delivery_service to be ambiguous. Many reviewers report swift delivery, praising helpful and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service from Joesph at DID Electrical in Limerick. He went out of his way to help me purchase a milk frother that suited my needs, and I'm delighted with it. It's easy to use, works perfectl... See more

Company replied

Rated 5 out of 5 stars

I needed a no-frills microwave for a small household. The selection was wide-ranging, the layout was comfortable and clean and the prices were clearly displayed. The staff member I dealt with was Emm... See more

Company replied

Rated 5 out of 5 stars

Ordered oven and hob and selected day. Website automatically gave me a different day which was 5 days later. I rang the clonmel store and spoke to Billy who immediately accommodated me by changing... See more

Company replied

Rated 5 out of 5 stars

Lovely company to purchase electrical items from. Delighted that it was so nearby in Killarney, we didn't have to travel over to Tralee. Great choice of items, found exactly what we wanted at a compet... See more

Company replied


Company details

  1. Appliance shop
  2. Computer & Accessories store
  3. Electronics store
  4. TV shop
  5. Vacuum Cleaner Shop
  6. Washing Machine & Dryer Shop

Written by the company

At DID Electrical we are proud of our reputation for providing superior customer service and guaranteed lowest prices. Our 24 stores located nationwide are 100% Irish-owned and we have been meeting the needs of our customers now for over 55 years. Things have changed a lot since we opened the doors of our first store back in 1968 in Dublin and ever since, we have continued to understand the needs of each and every one of our customers who have walked through our doors. We have gone from strength to strength, while always keeping our core values of exceptional customer service at the lowest prices at the forefront of our business. Our staff consistently go the extra mile to ensure our customers leave our stores with products that are best suited to their needs while striving to deliver the best in customer service, after-sales advice, help and support when needed.

DID Electrical

Written by the company

Free Click & Collect
Order online and pick up your items in your local DID Electrical store at a time that suits you.
Customer Support 01-6250250
We have a dedicated local customer support team based in Dublin standing by to take your call and help with your inquiries.
Nationwide delivery service
We offer a fast and flexible delivery service to our customers. Simply choose your delivery date when you are checking out and we will text you with a time slot for your delivery.
Free recycling
We're happy to recycle your old appliances for FREE, no purchase necessary. Simply, return any of your old appliances to your local DID store and we'll be delighted to take it off your hands.

We will not be beaten on price

Our price promise

At DID Electrical we are 100% committed to never being beaten on price. Which is why we monitor all our prices in our stores and online every day.

Contact info

4.8

Excellent

TrustScore 5 out of 5

50k reviews

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4.8

All reviews

(50,317)

11,374 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

DID click and collect t

DID click and collect t is a bit misleading - the product wasn’t in the shop and ordered on Thursday- arrived on Sunday - it’s just a bit misleading the terminology .Thank you

9 August 2026
Rated 5 out of 5 stars

Great deal and great service

Sam was so helpful with giving advice about the best value laptop, I don't understand much about the technical side and he was patient and explained all aspects of the different types of options available. I'm very pleased with the deal and the great service.

9 August 2026
Unprompted review
Rated 5 out of 5 stars

{Belgard}.

{Belgard}.. dealt with Caitlin, excellent service, gave all info required . Extremely helpful...

9 August 2026
Unprompted review
Rated 5 out of 5 stars

He reassured me it would work


He reassured me it would work,
Huge thanks to Craig from DID Electrical!
walked in completely clueless about which USB adapter I needed. Craig sorted me out in 2 minutes, told me it would work, and he was 100% right. Works perfect.
Great guy, great service. 10/10 recommend

10 August 2026
Unprompted review
Rated 4 out of 5 stars

Easy online ordering

Easy online ordering.
Quick pick up in store.

29 July 2026
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

Miele Products

Purchased a Miele washing machine and dryer, Brendan in the Tullamore branch was very informative, explained in detail the workings of each machine, which was very helpful, delivery was swift, man who delivered them unfortunately did not get his name was very pleasant, had appliances into house in no time, I would definitely recommend DID Tullamore

31 July 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

Excellent

Excellent

😄

4 August 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

Fantastic service from DID limerick

Fantastic service from DID limerick. Wonderful service from Eoin who was so helpful and knowledgeable.

8 August 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

Very helpful

Linda was a great help in picking out a washing machine on the Bandon store. Lovely person to deal with and all done with a smile.

6 August 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

Reinard was very helpful and…

Reinard was very helpful and knowledgable

2 August 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

Great service

Great service, delivery quick

7 August 2026
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

Absolutely loved the service that…

Absolutely loved the service that Caitlin has provided, she was courteous and helpful answering any questions.

9 August 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

A great customer journey

A great customer journey

8 August 2026
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

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