DID Electrical Reviews 

50,387
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 12,314 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, knowledgeable, and welcoming during their store visits and purchases. Consumers also highlight the high quality of products, excellent installation services, and the smooth, efficient shopping process. Some reviewers were not happy with delivery delays, long waiting times, and poor communication regarding their online orders. A few people additionally mentioned experiencing rude behavior from delivery drivers and difficulties reaching customer support by phone. Despite these occasional problems, most people remain thoroughly satisfied with the overall service and expert product guidance received in-store.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently describing team members as exceptionally helpful,... See more

Product

People report positive experiences with product, noting great quality, competitive prices, and items arriving... See more

Service

Customers consistently note positive experiences with service, highlighting prompt, friendly, and efficient... See more

Customer service

Users describe positive interactions with customer service, highlighting staff who are attentive, friendly,... See more

Delivery service

Customers had ambiguous experiences with delivery_service, noting a wide range of outcomes. While many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service from Joesph at DID Electrical in Limerick. He went out of his way to help me purchase a milk frother that suited my needs, and I'm delighted with it. It's easy to use, works perfectl... See more

Company replied

Rated 5 out of 5 stars

I needed a no-frills microwave for a small household. The selection was wide-ranging, the layout was comfortable and clean and the prices were clearly displayed. The staff member I dealt with was Emm... See more

Company replied

Rated 5 out of 5 stars

Ordered oven and hob and selected day. Website automatically gave me a different day which was 5 days later. I rang the clonmel store and spoke to Billy who immediately accommodated me by changing... See more

Company replied

Rated 5 out of 5 stars

Lovely company to purchase electrical items from. Delighted that it was so nearby in Killarney, we didn't have to travel over to Tralee. Great choice of items, found exactly what we wanted at a compet... See more

Company replied


Company details

  1. Appliance shop
  2. Computer & Accessories store
  3. Electronics store
  4. TV shop
  5. Vacuum Cleaner Shop
  6. Washing Machine & Dryer Shop

Written by the company

At DID Electrical we are proud of our reputation for providing superior customer service and guaranteed lowest prices. Our 24 stores located nationwide are 100% Irish-owned and we have been meeting the needs of our customers now for over 55 years. Things have changed a lot since we opened the doors of our first store back in 1968 in Dublin and ever since, we have continued to understand the needs of each and every one of our customers who have walked through our doors. We have gone from strength to strength, while always keeping our core values of exceptional customer service at the lowest prices at the forefront of our business. Our staff consistently go the extra mile to ensure our customers leave our stores with products that are best suited to their needs while striving to deliver the best in customer service, after-sales advice, help and support when needed.

DID Electrical

Written by the company

Free Click & Collect
Order online and pick up your items in your local DID Electrical store at a time that suits you.
Customer Support 01-6250250
We have a dedicated local customer support team based in Dublin standing by to take your call and help with your inquiries.
Nationwide delivery service
We offer a fast and flexible delivery service to our customers. Simply choose your delivery date when you are checking out and we will text you with a time slot for your delivery.
Free recycling
We're happy to recycle your old appliances for FREE, no purchase necessary. Simply, return any of your old appliances to your local DID store and we'll be delighted to take it off your hands.

We will not be beaten on price

Our price promise

At DID Electrical we are 100% committed to never being beaten on price. Which is why we monitor all our prices in our stores and online every day.

Contact info

4.8

Excellent

TrustScore 5 out of 5

50k reviews

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4.8

All reviews

(50,387)

11,449 reviews in the last 12 months

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Rated 5 out of 5 stars

Very accommodating

The assistant Dan Matveiev was incredibly helpful. I would recommend DID as they're very accommodating and offer Humm monthly payments. I paid a deposit for a TV to be help in stock for me as that specific line of TVs were going out of stock.

15 August 2026
Unprompted review
Rated 5 out of 5 stars

Very good service l ever received

Very good service l ever received. Mandy from Tullamore was so helpful and took her time to explain about every product l needed to know about. Didn’t just tell me to buy anything but told me the best products and what she recommends. I love her honestly.

11 August 2026
Unprompted review
Rated 2 out of 5 stars

Avoide delivery option

Bought one set of headphones for delivery. Parcel took over 3 days to be given to a delivery company and they of course choose the cheapest and least reliable delivery services. After a week I am still waiting for this package. Avoid the delivery option, too lenghty and use unreliable company, very hassling and very lenghty.

13 August 2026
Rated 1 out of 5 stars

Bought washing machine recently…

Bought washing machine recently firstly the tech didnt install it correctly and it flooded my kitchen and secondly the washing machine keeps leaking out the door.. It only leaks the odd time I have sent them videos off it leaking out the door. They send out a fella 3 times to look at it but I told them it doesnt happen every time.. So know I cant leave my house if I put the washing machine on incase it leaks and ive to out towels under the door too..They won't replace it even though its faulty.. I will never buy anything else again from here..

24 March 2026
Unprompted review
Rated 5 out of 5 stars

Staff

DID Electrical – Muiz

I had a great experience buying my tumble dryer from DID Electrical. I would especially like to thank Muiz for his excellent customer service. He was friendly, helpful, and very knowledgeable, and he made the whole purchasing process easy and stress-free.

I’m very happy with my dryer and really appreciate the support I received. Thank you, Muiz, for your professionalism and assistance. Highly recommended!

Chrysaintha Penha

13 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from Georgiana

Excellent service from Georgiana. She was professional, super friendly and very knowledgeable. Everything was completed efficiently and the whole experience was smooth from start to finish. A real credit to DID Electrical in Limerick. Highly recommended!

4 July 2026
Unprompted review
Rated 5 out of 5 stars

Called into DID store in Bandon Co.Cork…

Called into DID store in Bandon Co.Cork this morning to look for a double over as our 16 year old over has given up🥹.We met with Linda she was dealing with another customer when we arrived and when was just heading on her break when she saw us looking a bit lost trying to work out what was best for us.Well I have to say Linda couldn't have been more helpful and honestly myself and my two kids couldn't have been in better hands.We looked at all the options and learnt a few new things too. Purchase made and very happy with our experience and will definitely be back in the future.Thank you.

14 August 2026
Unprompted review
Rated 4 out of 5 stars

Easy to order

Easy to order, however I had paid and completed order before being informed by email that item was a special order and would therefore take two weeks to arrive from order date. I called into store for updates and staff were very good and gave me more detail.

13 August 2026
Rated 1 out of 5 stars

VERY DISAPPOINTED...

I recently purchased a washing machine - opted and paid for installation.
The person who delivered the machine was under time pressure, spoke NO English and told me a small plastic seal needed to be replaced- I asked him could he not do it, but he shrugged his shoulders and left me with a new washing machine which was un- usable - I have a sick relative staying and really need a washing machine ( my old one was working fine but I wanted an upgrade)
I contacted DID to try and explain situation and look at options, they were NO HELP at all
Why offer installation ( and take money for same) when you cannot provide this service ..
VERY DISAPPOINTED 😞

13 August 2026
Unprompted review
Rated 5 out of 5 stars

Deva is amazing

Deva is amazing. I met him in DID Airside after being badly let down by a neighbouring competitor. He was able to calm me down and offer me an even better deal on the 77 inch tv that I was after. Deva was knowledgeable and practical. 10 out of 10 Deva!

31 July 2026
Unprompted review

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