Your company has helped me stay well. When I have infections and it’s difficult to get medication. I can always rely on Dokteronline. My husband was poorly with covid and the gp would only issue h... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
When i need medication with no nonsense these professionals deliver. I get better meds for Athma than those recommended by the NHS and they are not steroids and work very effectively. Also the range o... See more
Company replied
The NHS kept refusing me a previous prescribed medication which worked exceedingly well for a past medical issue that unfortunately came back. This medication helped me to get on with my life with ver... See more
Company replied
Decided to change my review from 4 to 5. Never have any issuesat all this last order was delayed now I emailed customer service...not the best response really bit unhelpful and well. However chatted w... See more
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Company details
Written by the company
Doctoronline.co.uk is an informative website and online health service that makes it easy to request a consultation with a qualified doctor. Doctoronline.co.uk does not offer products itself but arranges the right treatment for your condition or symptoms at your request sold and delivered by an independent pharmacy. We can put you in contact with a range of registered doctors and pharmacies to which we have access. In the case of prescription medicines, a doctor will only decide after a detailed consultation whether the prescription medication you have chosen is suitable for you. Approved applications will be processed by an independent pharmacy and delivered to your home as soon as possible. It really is that simple!
Contact info
United Kingdom
- 0080048672968
- info@doctoronline.co.uk
- doctoronline.co.uk
4.8
Excellent
3k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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This is a professional pharmacist
This is a professional pharmacist, with impeccable shipping. This is by far the best pharmacy online. 5 stars 🌟
16 June 2026
Unprompted review
Reply from Doctoronline.co.uk | Your online health service
Dear Joanne,
Thank you very much for awarding our services a fantastic 5-star rating.
We are truly pleased that you had such a positive experience. It would be our pleasure to assist you again in the future, and we look forward to welcoming you back.
We wish you all the best and a wonderful day.
Kind regards,
Customer Service Team - Doctoronline
The experience was so easy compared to…local GP services
The experience was so easy compared to the local Doctors when requesting antibiotics.
It cut out the waiting time for returned phone calls and visits to the Doctors. A great service , thank you.
14 June 2026
Unprompted review
Reply from Doctoronline.co.uk | Your online health service
Dear Ms. Cameron,
Thank you very much for awarding our services a fantastic 5-star rating.
We are truly pleased that you had such a positive experience. It would be our pleasure to assist you again in the future, and we look forward to welcoming you back.
We wish you all the best and a wonderful day.
Kind regards,
Customer Service Team - Doctoronline
Wonderful quick service when I couldn't…
Wonderful quick service when I couldn't get an appointment at the GP prescription arrived via DHL promptly
10 May 2026
Unprompted review
Reply from Doctoronline.co.uk | Your online health service
Dear Ms Jones
Thank you very much for your wonderful 5-star review and for placing your trust in our services.
We are delighted to hear that you were satisfied with the speed and convenience of our service, especially when you were unable to obtain an appointment with your GP. It is also great to know that your prescription and delivery arrived promptly via DHL.
Your positive feedback means a great deal to us, and we are pleased that we could assist you when you needed us.
We look forward to being of service to you again in the future.
We wish you all the best and a wonderful day.
Kind regards,
Isaias
Customer Service Team – Doctoronline
Reply from Doctoronline.co.uk | Your online health service
Dear Mr. / Ms. Mazur,
Thank you very much for awarding our services a fantastic 5-star rating.
We are truly pleased that you had such a positive experience. It would be our pleasure to assist you again in the future, and we look forward to welcoming you back.
We wish you all the best and a wonderful day.
Kind regards,
Customer Service Team - Doctoronline
Very helpful and efficient
Very helpful and efficient.
Easy to explain. The questions were medically understandable.
Delivery was within days when the cause was identified.
2 June 2026
Unprompted review
Reply from Doctoronline.co.uk | Your online health service
Dear Mr. / Ms. Allirajah,
Thank you very much for awarding our services a fantastic 5-star rating.
We are truly pleased that you had such a positive experience. It would be our pleasure to assist you again in the future, and we look forward to welcoming you back.
We wish you all the best and a wonderful day.
Kind regards,
Customer Service Team - Doctoronline
Very efficient online consultation /…
Very efficient online consultation / questionnaire & medicine was despatched when supposed to. Very satisfied with the service and medicine.
30 April 2026
Unprompted review
Reply from Doctoronline.co.uk | Your online health service
Dear Mr. / Ms. Rob,
Thank you very much for awarding our services a fantastic 5-star rating.
We are truly pleased that you had such a positive experience. It would be our pleasure to assist you again in the future, and we look forward to welcoming you back.
We wish you all the best and a wonderful day.
Kind regards,
Sayline
Customer Service Team - Doctoronline
Great service
Very happy with the service from Dokteronline. Recently had a parcel ho missing. They investigated immediately and kept me informed of any updates from the courier. They replaced the missing item quickly and without hassle. Thank you Dokteronline.
15 April 2026
Unprompted review
Reply from Doctoronline.co.uk | Your online health service
Dear Mr. / Ms. Siobhan,
Thank you very much for your kind review and for taking the time to share your feedback.
We are delighted to hear that you are satisfied with our service. Your positive comments truly mean a lot to our team.
We look forward to assisting you again in the future and send you our very best wishes.
Kind regards,
Customer Service Team - Doctoronline
Superb service from the prescribing…
Superb service from the prescribing doctor Costa,
Next day delivery via Royal Mail too.
All round excellent service A+
22 April 2026
Unprompted review
Reply from Doctoronline.co.uk | Your online health service
Dear Mr. Ray,
Thank you very much for awarding our services a fantastic 5-star rating.
We are truly pleased that you had such a positive experience. It would be our pleasure to assist you again in the future, and we look forward to welcoming you back.
We wish you all the best and a wonderful day.
Kind regards,
Customer Service Team - Doctoronline
Reply from Doctoronline.co.uk | Your online health service
Dear Mr. Khan,
Thank you very much for your kind review and for taking the time to share your feedback.
We are delighted to hear that you are satisfied with our service. Your positive comments truly mean a lot to our team.
We look forward to assisting you again in the future and send you our very best wishes.
Kind regards,
Customer Service Team - Doctoronline
Reply from Doctoronline.co.uk | Your online health service
Dear Mr. FARKAS,
Thank you very much for your kind review and for taking the time to share your feedback.
We are delighted to hear that you are satisfied with our service. Your positive comments truly mean a lot to our team.
We look forward to assisting you again in the future and send you our very best wishes.
Kind regards,
Customer Service Team - Doctoronline
The NHS kept refusing me a previous…
The NHS kept refusing me a previous prescribed medication which worked exceedingly well for a past medical issue that unfortunately came back. This medication helped me to get on with my life with very few side effects. After 3 years of being made to jump through hoops by the NHS and getting nowhere, I decided to use Doctoronline to buy the aforementioned medication from their website. Even though it cost me more than a standard prescription charge, it was well worth the money to feel better again. Now I feel more happy and have less pain and symptoms. Thank you for a fantastic service!
7 May 2026
Unprompted review
Reply from Doctoronline.co.uk | Your online health service
Dear Sothis,
Thank you sincerely for your positive review and for sharing your experience.
We are very happy to know that you are satisfied with our platform. Your feedback is truly valued and motivates us to maintain our high standards of service.
Our team remains at your disposal whenever you need assistance. We wish you the very best.
Kind regards,
Customer Service Team - Doctoronline
Very user friendly experience
Very user friendly experience, reasonable pricing and efficient service
4 May 2026
Unprompted review
Reply from Doctoronline.co.uk | Your online health service
Dear Mr. Aldred,
Thank you very much for awarding our services a fantastic 5-star rating.
We are truly pleased that you had such a positive experience. It would be our pleasure to assist you again in the future, and we look forward to welcoming you back.
We wish you all the best and a wonderful day.
Kind regards,
Customer Service Team - Doctoronline
Never have any issuesat all this last…
Decided to change my review from 4 to 5. Never have any issuesat all this last order was delayed now I emailed customer service...not the best response really bit unhelpful and well. However chatted with one online great freindly issue resolved back to happy..Very good service for the most part and can not argue with the quality.
16 April 2026
Unprompted review
Reply from Doctoronline.co.uk | Your online health service
Dear Whatever,
Thank you very much for awarding our services a fantastic 5-star rating.
We are truly pleased that you had such a positive experience. It would be our pleasure to assist you again in the future, and we look forward to welcoming you back.
We wish you all the best and a wonderful day.
Kind regards,
Customer Service Team - Doctoronline
Reply from Doctoronline.co.uk | Your online health service
Dear Ms. Red,
Thank you very much for your kind review and for taking the time to share your feedback.
We are delighted to hear that you are satisfied with our service. Your positive comments truly mean a lot to our team.
We look forward to assisting you again in the future and send you our very best wishes.
Kind regards,
Customer Service Team - Doctoronline
Able to order my medication and…
Able to order my medication and arriving on time greatly appreciated
21 April 2026
Unprompted review
Reply from Doctoronline.co.uk | Your online health service
Dear Ms. McArdle,
Thank you very much for awarding our services a fantastic 5-star rating.
We are delighted to hear that you were able to order your medication and that it arrived on time. Your satisfaction is greatly appreciated.
It would be our pleasure to assist you again in the future, and we look forward to welcoming you back.
We wish you all the best and a wonderful day.
Kind regards,
Isaias
Customer Service Team – Doctoronline
Excellent. No complaints.
Excellent service. Never any problems. Been using regularly for some time now. Recommend.
29 April 2026
Unprompted review
Reply from Doctoronline.co.uk | Your online health service
Dear Customer
Thank you very much for your kind review and for taking the time to share your feedback.
We are delighted to hear that you are satisfied with our service. Your positive comments truly mean a lot to our team.
We look forward to assisting you again in the future and send you our very best wishes.
Kind regards,
Customer Service Team - Doctoronline
an excellent service from…
an excellent service from dotoronline,sorted and delivered quickly
26 March 2026
Unprompted review
Reply from Doctoronline.co.uk | Your online health service
Dear Mr. hill,
Thank you very much for awarding our services a fantastic 5-star rating.
We are truly pleased that you had such a positive experience. It would be our pleasure to assist you again in the future, and we look forward to welcoming you back.
We wish you all the best and a wonderful day.
Kind regards,
Customer Service Team - Doctoronline
Cancelled my orders twice with no…
Cancelled my orders twice with no further information after first order was fine and hadn't changed details. No option to ask about order either. (?)
Update: That's not true at all. I didn't receive any email about why it was canceled. This is what they sent me LOL
"This e-mail is to inform you that your order with number xxx has been declined by the pharmacist.
Your order has therefore been cancelled and your payment will be refunded by our finance department within 3-5 days.
Please bear in mind that our Customer Service is not authorized to access your medical details, and is therefore unable to give you the exact reason for the pharmacist's decline.
"
Just that it was DECLINED (?) by the pharmacy after being approved by the doctor. Even so it really doesn't matter it's the second time with no reason given. A good company would reach out.
Approved by doctor, canceled by pharmacy twice, orders one month apart.
Was able to switch to somewhere else and buy with exact same info and questionnaire, after wasting the week waiting for them to ship. They're fine until there's an issue, there are better options.
27 April 2026
Unprompted review
Reply from Doctoronline.co.uk | Your online health service
Dear A. Marcus,
Thank you for taking the time to express your concerns. We are very sorry to hear that you experienced this after your first order went fine.
You are correct that the message you received from the Customer Service did not include a detailed explanation. Please note that, due to strict privacy and medical regulations, we as Customer Service are not authorized to receive specific medical or pharmacy-related reasons and therefore we cannot share this via standard notifications.
We understand that you would have preferred a more proactive approach, and we will take this feedback into account as we continue to improve our service.
We would like to clarify that, while your order may be approved by a doctor, the pharmacy performs a final verification before dispensing the medication. In some cases, they may decide not to proceed.
We’re glad to hear you were able to find an alternative solution. Should you still wish for us to look into your case and request more information from the pharmacy, please feel free to contact us directly.
If anything else remains unclear, please contact our customer service team so we can review your case in detail and clarify any misunderstanding.
Kind regards,
Customer Service Team - Doctoronline
Reply from Doctoronline.co.uk | Your online health service
Dear Ms. Luck,
Thank you very much for your kind review and for taking the time to share your feedback.
We are delighted to hear that you are satisfied with our service. Your positive comments truly mean a lot to our team.
We look forward to assisting you again in the future and send you our very best wishes.
Kind regards,
Customer Service Team - Doctoronline
Easy ordering and fast delivery
Easy ordering and fast delivery. Thank you.
25 March 2026
Unprompted review
Reply from Doctoronline.co.uk | Your online health service
Dear Ms. Helen,
Thank you very much for awarding our services a fantastic 5-star rating.
We are delighted to hear that you found the ordering process easy and the delivery fast. Your positive feedback means a lot to us.
It would be our pleasure to assist you again in the future, and we look forward to welcoming you back.
We wish you all the best and a wonderful day.
Kind regards,
Customer Service Team - Dokteronline
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