Joivy Reviews 3,756

bad app, very inefficient chat. Overall bad faith in the support department

everything was good until i got bed bugs about two weeks ago, i e texted them several times and they haven’t done anything about it. i’ve been living in horrible conditions due to this and they haven’t fixed the problem even though ive been asking for support for weeks

Perfect house for our family. The location couldn't have been better. Just a quick 2 minute or less walk to all the restaurants and shopping. So beautiful!

Great accommodations. Good location and good communication with the host. I recommend for anyone visiting Milan.

Apartment was the best we’ve stayed in on our trip. It was clean and easy to access. It had a front desk if there was any problems. There was air-con and a decent kitchen. Would highly recommend.

I don’t reccomend DOVE VIVO at all. They don’t respect the law and enter the Apartment they rented without authorization and without finding a date and time that is suitable for the Person who is in the Apartment. It is Not possible to reply to them through e-mails only through chat. The worst experience I have ever had with a rented Apartment. They are not reliable and with no respect in all senses.

Booked JOIVY Cadorna in Treviso, Italy, because it had an elevator for my disabled husband. On arrival, we were shunted to their lesser property, Joivy VIttoria, with no notice. SUBSTANDARD accommodation in Apt. 20 on Via Tezzone!! AVOID if you can. Mold in shower, no exhaust fan so puddles on bathroom floor, non functioning cooktop, leaky coffee maker, no operating manuals for air conditioning or washer or TVs, FILTHY ripped sofa bed, 2 rolls of toilet paper for 1 week booking, hotel size bottle of dish soap for 1 week stay, warped floorboards in kitchen from leaky fridge are a trip hazard, draped ripped off their hooks, industrial laundry bags and storage in the “lobby” entrance. What a dump - avoid it.

UPDATE: JOIVY, this is an insulting response from you. You still haven’t refunded the ORIGINAL 20% refund for non functioning cooktop promised on May 29!! I’ve sent you videos, photos and the document I composed WHILE I WAS IN THE UNIT!!! Your “customer service” needs to improve.

Very helpful and excellent communication

Kyle was very competent and fixed the awning of my room!

No responsive at all. And they just try to charge you as much as they can. I'm paying so much money and I expect a good support and responsibility, instead I get nothing. I regret and wish I have rented a normal room from a landlord.

It’s so interesting coming across this page randomly and finding that so many people had an awful experience with Joivy, just as I did. It’s somehow ironic that they took inspiration from “joy” for their branding, because I felt everything there except joy.

Not only are they greedy for money, but they also remind you why life is made of suffering.

Worst experience ever. Traumatic. As if someone put the cruscio talisma on me.

I had a contract with Joivy in Milan for two years, and unfortunately my experience was very disappointing.

Throughout those two years, I felt that they constantly tried to charge extra fees whenever possible. In several cases, I was charged for things that were not stated in the contract I had signed. It often felt like new rules and requirements were being invented just to justify additional charges.

Customer support was extremely slow, especially in English. Responses often took several days, and resolving an issue could take much longer. I also experienced numerous problems with documentation related to hospitality registration and the Agenzia delle Entrate. Despite having many international tenants, they seemed unfamiliar with Italian bureaucracy and the documents required.

Another major issue was accessibility. They are very difficult to reach. There is no reception phone number, no reliable office to visit, and no dedicated person to contact when urgent help is needed. Dealing with them often felt like having a ghost landlord—whenever a problem arose, getting assistance was frustrating and time-consuming.

We lived in an apartment with five people, yet the refrigerator provided was only suitable for two or three people and was defective. We had to defrost the freezer every few months and regularly clean the water accumulating inside the fridge ourselves, despite each of us paying around €800 per month. They also failed to provide vacuum cleaner bags, and the specific type needed was difficult to find in stores or even on Amazon. There were many similar inconveniences.

On one occasion, I lost my keys. Joivy refused to provide replacements until I obtained a police report. At that time, the police system in Milan was down, making it impossible to get the report immediately. As a result, I was left without keys for several days. In the end, they charged me a large amount for “key duplication,” claiming it was specified in the contract, although I could not find any such clause and the amount charged seemed excessive compared to the actual cost.

Another frustrating experience occurred when I wanted to renew my contract. I was told that my room would not be available for the second half of the year. Later, I discovered that the room had actually been available. It seemed that they preferred to make me sign a new contract so they could charge renewal fees and increase the rent.

I was also charged cleaning fees both before moving in and after moving out, but it appeared that no cleaning had actually been done.

Overall, my impression is that Joivy consistently finds ways to interpret rules or create excuses to charge tenants more money rather than helping them. Combined with the lack of communication and support, the experience was frustrating from start to finish. Based on my experience, I cannot recommend them.

Kyle arrived and fixed the storm gate lever along with fixing the dishwasher door. He also noticed the dishwasher had a lot of calcium in it and was not working efficiently so he added white vinegar to help. He also fixed my door handle that was falling off. Nice guy and hard worker.

good and clean room.
checkin staff Elysa was great and handled everything nicely.
could improve the customer care experience online.

My experience with joivy has been good so far. There were a couple of issues i faced in the 2 years that i rented a room from joivy but eventually thery were all solved. Joivy is a great platform to find an easy and hassle free solution to room availability

The joivy app is very easy to use, the responses of the joivy team are very helpful and fast. I really recommend others going to Toulouse to stay there.

I have just booked accommodation which uses Joivy for its reservations admin. Firstly I expected an email soon after the booking but it took some hours to come through making me nervous about having provided my credit card details. Then I received a text message about a ‘boarding pass’ requesting me to click on a link but in Australia we are told to never click on a link in a text message if you’re not sure so I didn’t. I did receive an email so I clicked on the link in that to do my boarding pass but it asks me too many personal details which makes me uncomfortable about responding. It asks for my date of birth, screenshots of both sides of my drivers licence and so on. I’m very nervous about sharing such things. For one thing my signature is on my drivers license and I don’t feel comfortable about sharing that online. Drivers licence details are a critical form of ID in Australia so I don’t want to send them online. I’m happy to provide that in person when I arrive or I would agree to printing an attachment and emailing that back but I don’t like sharing so much directly online through dodgy links for a booking that is 10 months away on the other side of the world. Any suggestions?

I've been trying to reach Joivy's team for several days now — multiple emails to different addresses, WhatsApp messages — and have received absolutely no response. I'm due to check in on June 13 and start a new job on June 15. I still have no idea how the key handover works, and no one has told me whether the 2 extra days will cost me anything, despite having already paid in full and provided all proof of payment. The phone number listed for Portugal doesn't answer either. We are under 48 hours from my move-in date and I have zero support. Extremely disappointing for a company that claims to offer 24/7 customer service.

Great room and shared space conditions, everything is new and they even did more renovations to the spaces before my arrival, every appliance is relatively new and works great
The only unpleasant thing is very frequent maintenance, that comes unsupervised
Otherwise great experience, especially with the support staff