The Abingdon Team put us the sleep match machine and then took the time to explain our options and letting us try as many bed options as we wanted. We found this very professional and really customer... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Love our new mattress, got it during the sale offer which made it affordable for us. And we loved the delivery team (Cole & Sam), very helpful and courteous. But when we visited the Dreams Abingdon... See more
Company replied
Excellent service when looking to buy a new bed and mattress. John was extremely helpful and explained differences in various of both which I looked at. Arranged quick delivery and I am very happy wi... See more
We needed two mattresses nd chose Dreams s we had previously dealt with them. The mattress selection machine was introduced. It advised Medium grade which is the same as our current mattresses... See more
Company details
- #42 of 116 best companies in Bed shop
- #30 of 87 best companies in Bedding Shop
- #79 of 229 best companies in Bedroom furniture shop
- #29 of 87 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Fairacres Retail Park, OX14 1BS, Abingdon, United Kingdom
- 01235 611536
4.7
Excellent
168 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Helpful and friendly customer service…
Helpful and friendly customer service in store. Delivery on time with helpful and efficient team to assemble the bed.
5 April 2025
Yeah very friendly and went as expected…
Yeah very friendly and went as expected and mattress very comfortable
Thank you
20 March 2025
Attentive and patient service in store
Attentive and patient service in store. Good communication in lead up to delivery and on delivery day. Really pleased with sleep quality so far. Initial odour from new mattress gradually reducing with good airing discipline
7 March 2025
Excellent help from young seller in the…
Excellent help from young seller in the showroom who was very knowledgeable and helpful. Delivered on time on day arranged by helpful and efficient delivery team
20 February 2025
Excellent service and product
26 January 2025
Helpful in removing old bed very…
Helpful in removing old bed very professional in erecting New bed left everything clean and tidy.
24 January 2025
We found the sales team very friendly…
We found the sales team very friendly and helpful and not pushy when looking around the store
17 January 2025
A good bed is expensive but worth it…
A good bed is expensive but worth it for a good night's sleep.
Very professional delivery. All good.
17 January 2025
I am simply delighted with my new and…
I am simply delighted with my new and most wonderful bed, the gentleman who delivered it to my home and set it up were extremely helpful and I want to say a big thank you to each and every member of the team.
27 December 2024
Choosing new mattresses.
We needed two mattresses nd chose Dreams s we had previously dealt with them.
The mattress selection machine was introduced.
It advised Medium grade which is the same as our current mattresses.
The staff at the store where very knowledgeable and very friendly. Pleasure to deal with.
The delivery guys where excellent, explained the turning of the mattresses, removed the packaging and deserved a tip.
30 November 2024
Good caring service
Good caring service. Knowledgeable young men , very careful and happy.
8 November 2024
Great customer service and smooth…
Great customer service and smooth delivery. Excellent quality mattress and guidance on how to care for it.
15 September 2024
Good staff and excellent delivery
6 September 2024
Rachel was extremely helpful and…
Rachel was extremely helpful and pleasant. I would recommend her and Dreams. I mangaed to get exactly what I wanted.
2 September 2024
Unprompted review
Really helpful member of staff
17 August 2024
From walking in the store to the help…
From walking in the store to the help given to me by the friendly gentleman, my experience was excellent.
2 August 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.