We went to the east acton dreams store and was served by a lovely gentleman, Martin. As a couple we were buying our first bed together as were so happy with the way we were treated in this store. Mart... See more
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Iljit she has been so helpful I will definitely come back here she made me comfortable.
I identified mattress on website. Visited store to try it out. Parking available. Was attended to as soon as I was ready for help. Advisor was knowledgeable and showed me other items, I didn't know we... See more
I bought a bed frame 3 weeks ago from dreams Acton branch . on first attempt delivery driver could not find the address even though I gave the correct address. they managed to delivered on one wee... See more
Company replied
Company details
- #41 of 116 best companies in Bed shop
- #30 of 87 best companies in Bedding Shop
- #78 of 229 best companies in Bedroom furniture shop
- #28 of 87 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
8 Western Avenue, W3 7UD, Acton, United Kingdom
- 02038904092
4.8
Excellent
131 reviews
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It’s the worst shop
It’s the worst shop, wouldn’t recommend anyone. They provide free parking but at the end sent me a few to pay £200 for them even I purchase the mattress from them. Honestly don’t bother looking at them, stay away!
3 June 2024
Unprompted review
Reply from Dreams - Acton
Good morning,
Thank you for leaving us your feedback.
Following the request we submitted to Trustpilot, I can confirm that we have received your order details.
I did try to call you this morning but was unable to reach you. As such, I have sent you an email and hope to hear from you soon.
Many thanks,
Kishan
I bought base and mattress from dreams…
I bought base and mattress from dreams the service on the shop was great, the employee was so helpful.
The delivery came on time and they were very professional.
26 May 2024
Awesome customer service in store and…
Awesome customer service in store and the delivery guys were cheerful, efficient and extremely professional!
26 May 2024
Quick and Polite
Quick, speedy delivery. Delivery men were polite and gave me all the information I needed. Great service.
Service in shop was great, again polite and very helpful reps.
Great over all experience.
25 May 2024
Good sales staff.
Good sales staff.
Helpful and informative delivery drivers, who keep you updated about when they will arrive.
Good service, good products.
25 May 2024
Really nice and fast process,
Really nice and fast process, delivery within short time after purchase
19 May 2024
Bed came on time
Bed came on time . Was easy to assemble . Instructions were clear and easy to follow. Sales rep was also friendly and helpful .
11 May 2024
Excellent delivery service
Excellent delivery service. The delivery men set up the bed. Explained how long I had air my new bed. The delivery men were friendly and polite. They took all the packaging with them.
24 February 2024
I really like the bed and it is beautiful and sleeps well
I really liked his welcome and friendly , its very nice man his name is martin and also the company its good and quality
24 February 2024
Hassle free purchase
Hassle free purchase, from the sales person to the delivery.
Professional service.
Would highly recommend.
5 February 2024
Fantastic item
Fantastic item, very reasonable price, punctual in delivery, very helpful staff who went the extra mile to accommodate my needs.
4 February 2024
New single divan
The single divan bed l purchased for myself was because l suffer with arthritis and l find it very comfortable and able to get a good night's sleep.
28 January 2024
Very knowledgeable staff and a great…
Very knowledgeable staff and a great selection of product.
Value for money
9 January 2024
Unprompted review
Product was managed exactly as stated
Product was managed exactly as stated - very happy with service provided.
1 January 2024
Firstly the communication was poor and…
Firstly the communication was poor and we got in to a heated argument about we are being rude. However the bed was very good
5 November 2023
Reply from Dreams - Acton
Good morning Denzel,
Thank you for taking the time to leave us your feedback.
I am very sorry to hear of the service issue you encountered.
I did try to call you to gather some additional information as I want to ensure this matter is investigated.
As I was unable to reach you on the phone, I have sent you an email and hope to hear from you soon.
Many thanks,
Kishan
Ottoman Ex-Display Needs Third Repair
Unfortunately the ottoman ex-display bed needs a third repair. Three slats have either come off or are broken for the second time. Dreams customer service said we could have a new bed to the value of this one, but unfortunately the ones with proper re-enforcement or that look as nice as our one, will take 12 weeks to come.
The customer service lady said we could not have a repair as well as a replacement, but the bed won’t last 12 weeks. In addition, the stronger ottomans cost £200 more as a King size. I contacted the escalations team who helped resolve the issue last time, but 5 workings days later he hasn’t responded. I usually only get a response once I leave a negative, accurate review on here. Please can you help and advise us once again?
23 October 2023
Unprompted review
Reply from Dreams - Acton
Good afternoon
I am sorry you are having further issues, I have sent you an email to get some additional information and then try to resolve the matter.
In addition you state that you have emailed me, but I have had no email from you. If possible could you please forward this again?
I look forward to speaking with you shortly.
Many thanks
Peter
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