Dreams Reviews 

Our whole experience was fantastic thanks to Khadeejah at the Stratford Upon Avon store. From the moment we walked in she was engaging, extremely knowledgeable & guided us through the whole process with a fantastic sense of humour. We haven't received customer service like that for a very long time, we would highly recommended her as a consultant to anyone thinking of buying a new bed, mattress or accessories, she is an absolute pleasure to deal with & deserves credit

Visited the Blyth store today and was served by lovely lady called Karen. She was very helpful and knowledgeable in helping us buy a bed xx

Found Gabriel at Watford to be very helpful and knowledgeable.

Steve and the team were amazing and really looked after us.

Sue (Metro Centre) made the experience very simple and easy and helped me decide on the best mattress and bed for me. Personable and pleasant character.

We went in looking for a new bed and mattress and steve was there straight away to give us a hand and help us find the bed we wanted without making us feel pressured

Andy made it easy for us to selected a mattress and we had an extra 10% off (veteran discount). Brilliant service, thank you.

Lovely staff service was excellent chose a lively bed exceptional shop fantastic choice of beds thank you Jef for helping us choose our bed

Bought a double mattress and had an excellent experience of service from Michelle. Friendly, helpful and made the whole experience easy. Totally recommend coming here. The camaraderie between the staff also gives a very positive impression. Top marks deserved.

Absolutely amazing customer service

First mattress was too soft. The process to exchange was hampered by IT issues but was straight forward.
All staff were very helpful - in store, on the phone & on delivery. 🤗

Fantastic service in store, staff were brilliant and so knowledgeable!

When it came to delivery they didn’t arrive, we have sold our old mattress that day! No one contacted us to say it had been cancelled, only when I contacted them I got told it was out of stock and would be with me in 12 weeks. Customer service were really unhelpful. Then had a scammer calling me pretending to be dreams for a ‘refund reorder’! Even the scammers have caught onto how bad dreams service is currently! Two week wait for a refund! So poor! Letting down the store staff!

Katrina was Brillaint in store today, really helped myself and my partner pick the perfect Mattress - Birkinshaw branch, recommend highly

I ordered 2 mattresses for my property I let out, as was getting a new tenant. I had a phone call from Dreams and was told there had been a problem with deliveries (not just mine) and that delivery dates had to be re-arranged. The new date I was given for my delivery was 2 weeks after my tenant moves in and Dreams did nothing to deliver the mattresses sooner. I stopped the order and rushed over to Bensons for Beds. Fantastic, delivering a week before tenant moves in. "Dreams", perhaps should be "Nightmares"!

Semret was very helpful and patient.

Excellent service.

Excellent customer service from Wayne, prompt and helped us choose the right mattress. Many thanks for your help. Very informative.
Karen Humphreys

Keanna was bright bubbly and extremely helpful. She couldn’t do enough to help, we would highly recommend Dreams in Colchester.
Keanna was very honest and informative, we were offered hot drinks while going through the paperwork which was very welcome.

We have just visited the Stockton store & purchased a new mattress & pillows. Jayne was super helpful from start to finish, very knowledgeable & not pushy at all. Lovely to deal with, very happy 😃

Anna was Extremely helpful helping us find correct mattress and pillow