Amazing experience in store, found the mattress we needed but didn’t know we wanted! Originally we were confused and were going to go for a Tempur to be safe, but after the patience and knowledge of T... See more
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Company details
- #42 of 115 best companies in Bed shop
- #30 of 87 best companies in Bedding Shop
- #78 of 228 best companies in Bedroom furniture shop
- #29 of 87 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company

- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
United Kingdom
- www.dreams.co.uk/help
- www.dreams.co.uk
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Amanda from Team Valley store is…
Amanda from Team Valley store is amazing, so kind and thoughtful, never rushed us and got my mum the perfect mattress for her needs. Nothing was too much. Top tier service, 100/10!!!! 🌟
Excellent service from entering Dreams…
Excellent service from entering Dreams store to leaving. Very friendly staff who greeted me on arrival, even providing a coffee. ☕️🙂 Sleepmatch machine was used and suitable mattresses, in different price ranges, tried out, including use of pillows. Very happy indeed with my purchase ( especially the grand total £££) of bed base, mattress and headboard bundle. Big thankyou. Keep doing what you're doing.
Browsing turned to purchase
We visited the Hull store, to browse King size mattresses. We were greeted by Dave, who made us feel at ease. As pensioners we were hesitant about the sleep match experience, but Dave explained the sleep match would help our choice of mattress. We were given pillows suited to our sleep positions and offered a drink. Dave was extremely helpful and we ended up buying a mattress, a mattress protector and additional warranty.
Couldn’t fault the experience
Couldn’t fault the experience
Emily who was the staff member who attended to me was friendly but very efficient and knowledgeable. She explained each step clearly and effectively. She didn’t pressure me but encouraged me to take my time as she said it was an important decision. There was a good selection to choose from and I feel very happy with the choice I was helped to make.
Great service and products
Great service and products, John took time to explain product functionality and options, as well as answer all our questions, across two visits - thank you!
Linda
I entered into Dreams and went to the Desk where Steven and Charlie were . Steven listened to what I wanted and Charlie was there training . They were very helpful Steven let me try the beds for myself after I tried them when he showed me them. I made a decision to purchase one I then bought 2 pillows as I asked about them plus 2 mattress protectors, both of them were polite and very helpful and Charlie helped me take stuff to my car .
Friendly and knowledgeable staff
We were greeted at Dreams Uddingston by Liam on arrival, who left us to look around with no pressure and was on hand for any questions we had. He was very friendly and knowledgeable, and suggested using the sleep machine to point us in the right direction. There was also a sale on, and Liam also ensured a delivery date that suited us. All in all a very good experience, would highly recommend.
Had a mattress delivered today with…
Had a mattress delivered today with finger marks all over mattress and hole in it with spring not happy
I had a great experience with Asad.he…
I had a great experience with Asad.he is very helpful, polite and professional throughout. We recently ordered a mattress,and highly recommend everyone to visit
Lovely staff very helpful and welcoming…
Lovely staff very helpful and welcoming bought a mattress excellent service in the shop.
Staff and service were brilliant
Efficient staff
Lisa was very helpful and polite
We were spoken to immediately but not…
We were approached straight away but didn’t feel pressured or bombarded with lots of questions. I was really impressed by the staff member’s knowledge, politeness and kindness. Nothing was too much trouble, and they made the whole experience very enjoyable. Excellent service at the Milton Keynes store! X
It was really nice of him.
It was really nice of him.
Aslam kept his patience and gave us best service.
Really great 👍
Great customer service
Great customer service, Wayne helped us find a perfect mattress without any pressure to spend more money than we budgeted for.
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