Dreams Reviews 

116,044
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 13,724 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally welcoming, knowledgeable, and helpful during their in-store visits. Many visitors also appreciate the relaxed environment and the useful guidance provided when selecting new beds. Shoppers enjoy trying out different options without feeling rushed, making the entire purchasing process smooth. However, some people mentioned frustrating experiences regarding unexpected delivery delays and changes to their scheduled arrival dates. A few reviewers were deeply unhappy with these scheduling problems and poor communication from the logistics team. These individuals noted that waiting longer than expected caused significant inconvenience when preparing their homes.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting helpful and friendly service without any... See more

Product

Consumers find product to be positive, highlighting great overall quality and comfort. Reviewers frequently... See more

Delivery service

Customers consistently note positive experiences with delivery service, often highlighting prompt arrivals... See more

Service

Clients share positive opinions on service, highlighting helpful, friendly staff who provide knowledgeable... See more

Quality

People report positive experiences with quality, highlighting that the mattresses are very comfortable and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Went in to the Llandudno store today not really knowing more than the fact we needed a new king mattress. We received great service from the floor assistant (Conor) and his manager (Aled). Both made t... See more

Rated 5 out of 5 stars

As we entered the store, the staff were very welcoming, offering support and an ear to bend to help with us to find our future bed. We were shown the Bed Match which gave us an array of beds to choo... See more

Rated 5 out of 5 stars

Solihull branch - I was greeted straight away when I entered the store by Lynne, who helped me thoroughly. Lynne was really knowledgeable about what I needed, made some excellent recommendations and o... See more

Rated 5 out of 5 stars

When we entered Dreams, we were unsure of what we needed and felt stuck for choice. One of the workers called Oliver from the Blackburn store was super helpful and really made us feel welcome and comf... See more


Company details

  1. #42 of 115 best companies in Bed shop
  2. #31 of 87 best companies in Bedding Shop
  3. #79 of 228 best companies in Bedroom furniture shop
  4. #29 of 86 best companies in Mattress Shop

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

116k reviews

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4.7

All reviews

(116,044)

13,060 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very patient sales lady.very friendly!!🤗

The lady I was ordering a bed & mattress delivered.to me.I said I was so.patient.as I'm disabled& housebound.also 95?.¹ told me the ottoman ones I could afford etc. & mattress!I.no hurry.explained everything.as I needed setting up bed etc.!very satisfied.& Enyored our chat!!now waiting for my ottoman.

1 September 2026
Rated 5 out of 5 stars

Gabriel

Gabriel, our assistant, welcomed us immediately we arrived and was patient, knowledgeable and helpful throughout

31 August 2026
Rated 5 out of 5 stars

Ashley at St Helen’s store was very…

Ashley at St Helen’s store was very helpful and made sure we were aware of all the options available to us. We were left to look around the store without pushy sales talk but Ashley was very helpful when we had questions and once we decided on the bed we wanted Ashley dealt with us very efficiently.

30 August 2026
Unprompted review
Rated 5 out of 5 stars

We found the staff very helpful and…

We found the staff very helpful and friendly and patient when responding to our questions. Did not push us to buy a bed but gave us time to workout which bed was the best option for us to buy.

1 September 2026
Rated 5 out of 5 stars

Great coustomer service

The lady who attended to us was great very knowledgeable but not pushy gave me time to keep going back to a bed time after time. She gave me space to think and make my choice, which I liked. She offered us refreshments.

1 September 2026
Rated 5 out of 5 stars

Andrew at Brierley Hill was more than…

Andrew at Brierley Hill was more than helpful. Gave us his full attention. We wanted to purchase two beds. One for my son & one for my husband and I. We did the sleep match and he explained and interpreted the results clearly. He showed us the full range of beds suitable for all of us but was careful not to overwhelm us. We went to the store three times on three consecutive days before making a final decision! Andrew was there for us every time we had questions. His great personality made the whole experience fun, happy and informative. We believe due to his customer care was the reason we finally purchased Two Beds! Thank you. He offered us all drinks and did not rush us during our experience. Very clear. Excellent service by Andrew.

1 September 2026
Rated 5 out of 5 stars

Will was very helpful

Will was very friendly, patient and helpful in ensuring we had everything we needed to make the right decision on the mattress. Did us a great deal, was friendly, engaging and made sure we were well supplied with drinks. The whole team appeared happy with plenty of support and laughs along the way. Thank you.

1 September 2026
Rated 5 out of 5 stars

A relaxing environment and brilliant welcome

As we entered the store a very friendly staff member greeted us and took us to the bed I was looking for she was very helpful and knew the product. She ask if we would like a drink while we tested the beds she came back with our drinks and helped us with all our questions. A lovely young lady making us so welcome and very helpful!
We selected our bed and went downstairs to order our new bed again the young lady asked if we wanted another drink while professionally take our order! What a relaxing enjoyable experience thanks to this lovely lady please pass on our thanks to her !!

31 August 2026

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