Dreams Reviews 

114,345
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 13,437 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, helpfulness, and friendly approach, making the selection process pleasant and informative. Many people found the products, including mattresses and beds, to be very comfortable and well-suited to their individual needs, often aided by useful sleep analysis tools. However, some customers also noted significant issues with delivery services. Several reviewers experienced unexpected delays, with orders postponed for weeks or even over a month, sometimes after initial delivery dates were confirmed. People also reported receiving generic notifications about delays without clear reasons, and in some cases, deliveries simply did not arrive as scheduled.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, knowledge, and... See more

Product

Customers had positive experiences with product, particularly praising the helpfulness of staff in guiding... See more

Delivery service

Consumers find delivery service to be positive, with some expressing extreme pleasure and excitement awaiting... See more

Service

Reviewers mention positive feedback about service, with many customers praising the exceptional and great... See more

Quality

Users describe positive interactions with quality, with some reviewers stating the bed is of very high... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Gloucester branch was amazing, we did the bed match test and were very well informed and looked after by HARRY. A very personable informative guy with a great balance of salesmanship and chilled app... See more

Rated 5 out of 5 stars

Great experience. Dreams Luton was amazing. Staff member Callum supported us throughout and advised us on everything from beds, to mattress to pillow sleepmatch. We are a family of 5 and it was comfor... See more

Rated 5 out of 5 stars

Welcomed by Michael as i wanted a mattress he explained to me how the sleep mattress would work and take all the measurements. this would tell what mattress i would require. We tried several mattres... See more

Rated 5 out of 5 stars

Just been to Dreams in Salisbury & Emma was amazing to help us pick the perfect bed. The sleep machine gave us great options & Emma was super patient at explaining all of the technical bits- even mana... See more


Company details

  1. #41 of 115 best companies in Bed shop
  2. #29 of 86 best companies in Bedding Shop
  3. #79 of 228 best companies in Bedroom furniture shop
  4. #28 of 85 best companies in Mattress Shop

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

114k reviews

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4.7

All reviews

(114,345)

12,523 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

We visited the Hedge End store and Ben was very helpful.
We used the sleep match bed, which was good. Ben then gave us a pillow each to use while testing out different mattresses.
He remained professional throughout but personable and not heavy on the sales.
Overall, great experience. We found the perfect bed for us.

9 August 2026
Unprompted review
Rated 5 out of 5 stars

Amazing Team, Highly Recommend!!

We have been shopping at the Ipswich branch for many years, and found ourselves needing to purchase a couple of beds. The team onsite was amazing, very knowledgable and friendly. We were asking on a couple of occasions if we would like a drink as it was a hot day. Due to the team onsite at ipswich we would never shop elsewhere, or with another branch, keep us the incredible job!!!

9 August 2026
Unprompted review
Rated 5 out of 5 stars

Dreams Inverness

Dreams Inverness
Great service found everything i was looking for and had two cups of coffee
Sleepmatch was awesome
Dougie served me cant wait for my new mattress

8 August 2026
Unprompted review
Rated 4 out of 5 stars

A fantastic service

A fantastic service, provided by Donna, at dreams irvine. Very professional and had answers too every inquiry i made before purchasing. Donna,a credit too dreams.

9 August 2026
Unprompted review
Rated 5 out of 5 stars

Russell was really helpful

Russell was really helpful. The mattress matching machine was quick easy way to narrow down our choices and then we had plenty of time to compare suitable mattresses. Very good service

9 August 2026
Unprompted review
Rated 5 out of 5 stars

Edwina at the New Cross branch was…

Edwina at the New Cross branch was super helpful. Had a really pleasant experience. Gave us our own space and we didn’t feel like we were being pushed into making a decision. Thank you!

9 August 2026
Unprompted review
Rated 5 out of 5 stars

Very professional service

Member of staff was very helpful. Used sleepmatch bed to identify best type of bed i needed. She explained things fully, identified three suitable beds and left me to try them. I chose a bed and she completed all the necessary paperwork and arranged delivery.

8 August 2026
Unprompted review
Rated 5 out of 5 stars

Unreal customer service

It was genuinely such a good experience. Doug was so helpful when it came to picking a mattress. We could tell he was genuinely passionate and understood all our needs as well as the importance of having a good mattress. Would highly recommend anyone to see him for any help in picking a mattress.

Doug @ Farnborough

9 August 2026
Unprompted review

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