Gloucester branch was amazing, we did the bed match test and were very well informed and looked after by HARRY. A very personable informative guy with a great balance of salesmanship and chilled app... See more
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Company details
- #41 of 115 best companies in Bed shop
- #29 of 86 best companies in Bedding Shop
- #79 of 228 best companies in Bedroom furniture shop
- #28 of 85 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company

- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
United Kingdom
- www.dreams.co.uk/help
- www.dreams.co.uk
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Great service
We visited the Hedge End store and Ben was very helpful.
We used the sleep match bed, which was good. Ben then gave us a pillow each to use while testing out different mattresses.
He remained professional throughout but personable and not heavy on the sales.
Overall, great experience. We found the perfect bed for us.
Amazing Team, Highly Recommend!!
We have been shopping at the Ipswich branch for many years, and found ourselves needing to purchase a couple of beds. The team onsite was amazing, very knowledgable and friendly. We were asking on a couple of occasions if we would like a drink as it was a hot day. Due to the team onsite at ipswich we would never shop elsewhere, or with another branch, keep us the incredible job!!!
Dreams Inverness
Dreams Inverness
Great service found everything i was looking for and had two cups of coffee
Sleepmatch was awesome
Dougie served me cant wait for my new mattress
Solly was extremely helpful and…
Solly was extremely helpful and efficient. Used the tech to help make a decision.
Would recommend.
Wonderful and friendly service.
A fantastic service
A fantastic service, provided by Donna, at dreams irvine. Very professional and had answers too every inquiry i made before purchasing. Donna,a credit too dreams.
Russell was really helpful
Russell was really helpful. The mattress matching machine was quick easy way to narrow down our choices and then we had plenty of time to compare suitable mattresses. Very good service
Hannan at Clapham was very helpful
Hannan at Clapham was very helpful, and the sleep match thing which recommended your style was great
Moremi was so helpful
Moremi was so helpful and made choosing a bed easy. Thank you.
I'm really satisfied with customer…
I'm really satisfied with customer services. Mohit
Really helpful and respectful
Really helpful and respectful. And gave great advice
Edwina at the New Cross branch was…
Edwina at the New Cross branch was super helpful. Had a really pleasant experience. Gave us our own space and we didn’t feel like we were being pushed into making a decision. Thank you!
Excellent serviceadvice and service
Excellent advice and service. Easy process and easy ordering/payment/delivery options and nothing too much trouble for the staff.
Very professional service
Member of staff was very helpful. Used sleepmatch bed to identify best type of bed i needed. She explained things fully, identified three suitable beds and left me to try them. I chose a bed and she completed all the necessary paperwork and arranged delivery.
Jennifer Isle of Wight was wonderful in…
Jennifer Isle of Wight was wonderful in helping us decide which bed to get. She is truly an asset to your company!!!!
Doug @ Farnborough was amazing!
Doug @ Farnborough was amazing!
We came here not knowing exactly what we wanted and he found the perfect one for us!
Unreal customer service
It was genuinely such a good experience. Doug was so helpful when it came to picking a mattress. We could tell he was genuinely passionate and understood all our needs as well as the importance of having a good mattress. Would highly recommend anyone to see him for any help in picking a mattress.
Doug @ Farnborough
Very helpful!
Aman helped me pick out a mattress and was very helpful with the whole process.
Superb service from the second we…
Superb service from the second we walked in.Connor helped us out and made everything clear
The staff at Gravesend store were…
The staff at Gravesend store were incredibly helpful and knowledgeable. They helped us find the right bed.
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