Dreams - Bristol Cribbs Causeway Reviews 

I met a lovely gentleman called Rod at Dream Cribs, Causeway, Bristol. He made me feel very welcome, offered me a drink, and took the time to show me around. He showed me a machines and different mattresses that were within my budget, without any pressure.

I’m very pleased with my purchase. The price was excellent, and the customer service was fantastic. Rod was friendly, helpful and professional throughout. I would definitely recommend Dream Cribs. Thank you, Rod, for such a great experience!

Fantastic bed it’s so nice and cosy I would recommend Dreams when I went to buy my mattress they were very helpful gave me a lot of information that I didn’t know I would recommend Dreams every time

Our mattress is great our lower back pain now gone. Rod was very helpful member of staff with no sales pressure. Delivery service Ken and Thomas were very professional 👏

I had an excellent experience at the Cribbs Causeway branch . All the staff were lovely , knowledgeable and helpful. Ordering was straight forward . The store gave me a delivery date before leaving and communication, texts and emails brilliant. They also have in store telephones ! I purchased a Harrison Spinks sprung divan base . Excellent quality and delivered within 3 weeks. Competively priced too. I only wished I'd ordered my mattress from them instead of from JL. I wouldn't hesitate to purchase from them in future.

We were very happy with our shopping experience and were given support and advice. We felt listened to and cared for.

Fantastic service from the manager who dealt with our order (sorry I've forgotten your name but you were great) and efficient, respectful delivery staff.
Great job all around!

Very quick and efficient service, couldn’t fault the workers one bit.
They arrived built my furniture within 10 minutes max.
Very happy customer

We visited Dreams Cribbs Causeway yesterday to buy a mattress for my teenage daughter and genuinely had such a brilliant experience from start to finish, thanks to Rod. Who knew buying a mattress could actually be so much fun?!

The whole process was really impressive — you begin with a survey which helps the computerised bed recommend the most suitable mattresses for you, then all that’s left to do is grab a pillow and try them out. It made the experience feel relaxed, easy and actually enjoyable rather than overwhelming.

Rod was fantastic throughout. He was friendly, knowledgeable, patient and never pushy, giving us plenty of time to test different options while guiding us when we needed help. My daughter and I both felt completely looked after.

We ended up ordering the perfect mattress, even though we still have loads of decorating to do and are nowhere near ready for delivery yet! Rod was incredibly accommodating and happily arranged a delayed delivery date to suit us, while also explaining that we could have it much sooner if we wanted.

Excellent customer service, a great shopping experience and a big thank you to Rod for making it so enjoyable.

The shop staff very helpful and good information on the process of selecting and ordering. The delivery team were fantastic and quickly assembled the bed and gave instruction on raising of the bed and the safety strut. Highly recommended

Very happy happy happy happy happy happy happy

We had an amazing experience and James explained everything down to the final details.
The delivery was on time and the men that delivered our mattress were polite and friendly.
Nothing was to much trouble.

From the friendly greetings and product intel of the helpful store assistants (especially Rob) to the on-the-ball admin workers keeping track of schedules and payments, and the team that delivered my "dream mattress" and assembled my "dream bed" in super-fast time (all protective packaging was also removed) ... buying from Dreams was an all-around excellent experience.

Tom at the Cribbs Causeway store in Bristol was polite, friendly and professional. He put us at ease immediately and was very knowledgeable about the product range. He helped us to choose the right products for us.

From buying bed to delivery and fitting was excellent sery

Very helpful in store experience with a knowledgeable , attentive and efficient sales person. Very good comminucation before delivery and very good delivery service from polite, respectful and efficient delivery team. All in all, a very positive experience and one I would recommend to others.

Keb and Luke did an excellent job of removing the old bed and installing the new one.
The bed itself is excellent. Have spent many happy hours sleeping on it.
The delivery experience and the bed itself cannot be faulted.

We have bought two mattresses from Dreams recently. Rod at Cribbs Causeway was very knowledgeable and helped us pick the right mattress. Both times, items were easy to order. There was clear communication about delivery. Great service. Very pleased with both purchases.

Helpful sales person and the quality of the product

I was extremely satisfied with the service I received from James at the Dreams store in Cribbs Causeway. From the very beginning, he made the experience feel relaxed, welcoming, and completely pressure-free. James took the time to really understand what I was looking for, listened carefully to my needs, and offered clear, honest advice throughout. His knowledge was impressive, and he explained everything in a way that was easy to understand, which gave me real confidence in my decision.

What really stood out was how genuine and professional he was — nothing felt rushed or sales-driven, just thoughtful guidance and excellent customer care. Thanks to James, the entire process was smooth, enjoyable, and stress-free. I left the store feeling reassured, well looked after, and genuinely pleased with my experience. I would happily recommend James to anyone else and wouldn’t hesitate to seek him out again in the future.

From start to finish everything went smoothly and efficiently.....no problems