Dreams Reviews 

Excellence customer service received at dreams Guildford by store manager Atika

Rima provided excellent service, made it very easy to make a decision!!

We had a brilliant experience at the Fareham Dreams store today. We took my elderly father-in-law to look at matresses. We were assisted by a lovely employee called Kat, she was very helpful, did a full analysis of his sleep position and recommended a number of very comfortable mattresses. She made sure that he found the right mattress for his body and budget. She didn't rush him, and was very patient throughout. He was really pleased with the experience and cannot wait to recieve his new mattress.

Hmmm, Saturday afternoon delivery slot 3:15-5:15pm, that’s an odd time, but we can do that after already waiting for two weeks for our mattress…
Sat waiting looking out for the delivery from 3:15 , not a problem
5:45pm think, I’ll message and phone the driver to make sure he’s not lost or running late
No answer to call.
No response to text message
OK, this is odd, I’ll contact Dreams
What a surprise, customer service closes at 4pm….
Where is my mattress?
Why are you giving out phone numbers for drivers that CBA to respond?
Why do your customer services close at such a ridiculous time?
But don’t worry I can keep sleeping on the sofa….

They have great customer service and I look forward to enjoying my sealy mattress.

Keanna deserves a pay rise

Matt helped us out and was great, top man 😀

Mike in Eastleigh branch was amazing. Very knowledgeable helpful and accommodating.

Thank you for amazing service

Great experience from Carl from Basingstoke

Chantelle was really helpful today and we came away with our dream mattress. Definitely worth doing the Sleep Match to work out the best mattress for you. Overall super happy with the experience and service!

Steph was excellent working through all options. The Bournemouth store staff are excellent the staff could not do enough.
Delivery is also excellent

Sathi was amazing and helped us immensely to get the right mattress

carol dealt with us and she was superb, also tea and coffeee was a bonus

Great bunch of staff today. Bed experts!!! First class and attentive service all around. Great price for a good quality bed. Even got some pillows thrown in- good for a pillow fight!

Lorna at the Hereford store was super helpful and made decision-making easy and practical. I hope I love my new bed and I feel confident I have made the right choices for frame and mattress.

We were attended too by AJ who was a lovely pleasant member of staff. He was very attentive to our needs and feels like we got the right bed for us.

Big thank you to Raghuraj for helping us find an amazing mattress which we are so happy with. He was great at explaining all the different options and was very patient with us when we were being indecisive. The selection of mattresses is great and lots of good discounts which Raghuraj was able to explain the benefits of.

Claire was absolutely amazing, very helpful, super friendly.

Good customer service from Cory in the Ipswich branch

We have spoken to and ordered from Caz twice within a few months now. So pleased with the services provided and knowledge transfer to help guide us into the best decision for us. No pressure applied.

Great experience. Tried the asleep match machine to find best mattress and got a great deal. Thank you to Mohit at the elk mill store Oldham for the help