We purchased a mattress last month, was delivered yesterday. From beginning to end great service received. From purchasing in Colchester store served by Keanna, who greeted us, made us a coffee showed... See more
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Company details
- #42 of 115 best companies in Bed shop
- #28 of 85 best companies in Bedding Shop
- #78 of 227 best companies in Bedroom furniture shop
- #29 of 86 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company

- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
United Kingdom
- www.dreams.co.uk/help
- www.dreams.co.uk
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We were attended too by AJ who was a…
We were attended too by AJ who was a lovely pleasant member of staff. He was very attentive to our needs and feels like we got the right bed for us.
Quality mattress buying experience
Big thank you to Raghuraj for helping us find an amazing mattress which we are so happy with. He was great at explaining all the different options and was very patient with us when we were being indecisive. The selection of mattresses is great and lots of good discounts which Raghuraj was able to explain the benefits of.
Good customer service
Good customer service from Cory in the Ipswich branch
Amazing service
We have spoken to and ordered from Caz twice within a few months now. So pleased with the services provided and knowledge transfer to help guide us into the best decision for us. No pressure applied.
Great experience
Great experience. Tried the asleep match machine to find best mattress and got a great deal. Thank you to Mohit at the elk mill store Oldham for the help
Best service ever
Basingstoke Dreams made the process of…
Basingstoke Dreams made the process of buying our bed really easy, very clear and friendly. We were given ample space to look around and test out, we felt attended but not crowded.
Really highly recommend Clare from…
Really highly recommend Clare from Gilesgate store. She was really helpful and professional from the minute we came into the shop. No question was to much and had an answer to everything. Thank you :)
The team in Dreams White City could not…
The team in Dreams White City could not have been more helpful to my MIL and I. Special mention to Rachel who undid all the stress of a nasty hard sell she had in another business. Would recommend.
Thank you to Ian and Deryck in Croydon…
Thank you to Ian and Deryck in Croydon for being so helpful today and helping us choose the right mattress for our needs! Easy and smooth experience all round
Kathy
Kathy, Basingstoke Hatch Warren shop, was brilliant. Showed us around, explained all the features of various mattresses, introduced us to the mattress testy machine thingy, made us test so many, listened to my menopausal hot flush requirements, and finalised a great match.
We had the best experience at Dreams in…
We had the best experience at Dreams in Fareham. Brandon assisted us and he was brilliant! Very kind, helpful, funny and honest. Thank you so much Dreams and Brandon! Definitely recommend.
Quick and simple
Quick and simple, paul answered every question and pointed us in the right direction.
We had a great experience with Janette…
We had a great experience with Janette at Teams Valley, Gateshead. She was incredibly knowledgable about the products and at no point did we feel any pressure to buy. Overall, Janette was lovely and the entire process was a pleasure.
Fantastic service at Dreams today
Fantastic service at Dreams today. Sharon was extremely helpful and knowledgeable helping us to find exactly the right mattress to cater for our needs. Thank you
Just bought a bed
Just bought a bed, two mattresses and two pillows from Malachi in the Farnborough branch. He was really knowledgeable about the products in a chilled way. It was such a nice experience not being pressurised. Thank you Malachi
Had a lovely experience in Dreams with…
Had a lovely experience in Dreams with Katrina today, she was very knowledgeable, friendly and approachable as well as patient as we took quite a long time deciding! She explained everything to us and we’ve left knowing we’ve bought the best bed for us! Thank you!
Big shout out too Lilly and Shirley who…
Big shout out too Lilly and Shirley who helped me pick out two pillows and finding one that was half price in the dreams store in Bracknell
Very nice and quick to help :)
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