Dreams - Clydebank Reviews 

174
TrustScore 5 out of 5

4.8

Unit 8 Clyde Retail Park, G81 2XA Clydebank, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Bought a new bed from Dreams it is really well made and I am so happy with it I now have a comfortable good nights sleep. The customer services e was great right from buying where the staff knew every... See more

Rated 5 out of 5 stars

Great customer service. The item then arrived smoothly and as scheduled and my son is now having a really great sleep on his new purchase. Would highly recommend Dreams for dreaming. Thanks again a... See more

Rated 4 out of 5 stars

The assistant was very helpful,and we choose a mattress which was delivered on time by driver,he said to leave mattress for two hours before making up which I did .Husband and myself never slept all n... See more

Rated 5 out of 5 stars

This is the third time we have used Dreams Clydebank and the people in the store couldn't be more helpful. Choosing a bed is tricky and the staff know how to be helpful without interfering! The who... See more


Company details

  1. #42 of 116 best companies in Bed shop
  2. #30 of 87 best companies in Bedding Shop
  3. #79 of 229 best companies in Bedroom furniture shop
  4. #29 of 87 best companies in Mattress Shop

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • Unit 8 Clyde Retail Park, G81 2XA, Clydebank, United Kingdom

  • 01419 528709

4.8

Excellent

TrustScore 5 out of 5

174 reviews

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4.8

All reviews

(174)

13,450 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

100% satisfied customer

My wife and I are completely satisfied with our purchase. Will recommend to friends and family .the whole experience from store to delivery first class .been to alot of stores looking at mattresses

28 January 2025
Rated 4 out of 5 stars

Smelly mattress

The assistant was very helpful,and we choose a mattress which was delivered on time by driver,he said to leave mattress for two hours before making up which I did .Husband and myself never slept all night because of smell from mattress. Next day I opened windows all day in frosty weather,this has continued for almost a fortnight smell just getting fainter now not nice

18 December 2024
Rated 4 out of 5 stars

Fantastic tenure mattress

Great tempur mattress only downside is the wrong mattress protector was supplied so had to return to shop to have them swapped which I could have done with out the hassle

22 November 2024
Rated 5 out of 5 stars

Absolutely excellent service in…

Absolutely excellent service in Clydebank store,Abbie was our sales assistant and was very informative helpful and we even had tea and chocolate biscuits. She informed us about every aspect of the beds we tried,all in all it was a delightful shopping experience

25 October 2024
Rated 5 out of 5 stars

Delivery staff were punctual

Delivery staff were punctual, careful when bringing the mattress upstairs, courteous and friendly. The mattress is very comfortable and I get a great night’s sleep!

25 October 2024
Rated 5 out of 5 stars

OUR DREAM BED

My husband and I visited Clydebank store to purchase new bed. Daunting when you see so many beds.Sales assistant Kim excellent, friendly, suggested trying a bed first that weighed you, checked out your sleeping pattern ect took a few minutes. Kim was then able to direct us to several beds suitable for us. Purchase made, bed delivered on time. Delivered by Scott and son Scott set up bed for us really nice guys. Now having a great sleep top marks to DREAMS.

25 September 2024
Rated 5 out of 5 stars

As above

My wife and I were very well looked after by a very friendly assistant named Debbie at our Clydebank store,She was very good at her job and explained everything that would be happening prior to getting our order.

4 October 2024
Rated 5 out of 5 stars

Extended warranty

Lovely selection of beds, helpful staff but didn’t pressure. Store layout nice and great value option for longer warranty.

29 September 2024
Unprompted review
Rated 5 out of 5 stars

My Joint Pain is Nearly Completely Gone!

My whole experience from start to finish was fantastic. I had tried to shop online for a mattress for my new home and just didn't know where to start so when I was shopping in Clydebank and seen the Dreams store, I knew I had to go in.

I was greeted upon entry by by a lovely women, who then helped me through the entire process. When I explained that I wasn't sure where to start, she suggested I try the sleep match service. It was a 2-3 minute test where you lay down on a bed that analyses your body's pressure points on the mattress, and recommends several mattresses based off your results. This was hands down one of the best decisions I've ever made.

Based on the results, I was then shown mattresses that suited my needs. I was also given a pillow (based on my sleeping position) to use when trying out the mattresses to make sure I had the best experience. I especially loved that the machine didn't just recommend a high end mattress, it gave me several options from budget friendly to high end and I didn't ever once feel like I was being persuaded one way or another. In the end, I went with a firm Tenby mattress, which is a matress from Dreams' own line.

When it came time to purchasing the mattress, I was offered tea & coffee whilst the member of staff went through everything I needed to know, and was so friendly and informative the entire time!

I've been sleeping on the mattress now for just over a week, and I'm amazed at the difference it has made. My joint pain is almost completely gone, and I feel so much more energised in the mornings. I was assured that I had 30 days to try out and return the mattress if needed, but I would be daft to send it back.

I really can't recommend dreams enough!

16 August 2024

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