Dreams - East Kilbride Reviews 

46
TrustScore 5 out of 5

4.8

Unit 2, East Kilbride Retail Park, Mavor Avenue, G74 4QX East Kilbride, GB


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Rated 5 out of 5 stars

A seamless way to buy a bed. From the minute we spoke to the young salesman in the East Kilbride shop, to the exact spot on time of the delivery, we were kept updated and also asked if we needed to... See more

Rated 5 out of 5 stars

They really know their stuff at Dreams. Excellent service, very knowledgeable about their products and keen to match you to what suits your needs so that you can enjoy a good nights sleep. Service f... See more

Rated 4 out of 5 stars

Unfortunately I have to tell you that we are not enjoying the mattress. It is only three weeks off use but so far it has been really uncomfortable , if things don't improve I may have to return it.

Rated 5 out of 5 stars

Rachael, the young lady who helped us, was friendly, polite and knew her products well. We were invited to try the “magic bed” to find the best mattress for us and were then shown a variety of differe... See more


Company details

  1. #42 of 116 best companies in Bed shop
  2. #30 of 87 best companies in Bedding Shop
  3. #79 of 229 best companies in Bedroom furniture shop
  4. #29 of 87 best companies in Mattress Shop

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • Unit 2, East Kilbride Retail Park, Mavor Avenue, G74 4QX, East Kilbride, United Kingdom

  • 01355 711763

4.8

Excellent

TrustScore 5 out of 5

46 reviews

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4.8

All reviews

(46)

13,450 reviews in the last 12 months

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Rated 5 out of 5 stars

A seamless way to buy a bed!

A seamless way to buy a bed.
From the minute we spoke to the young salesman in the East Kilbride shop, to the exact spot on time of the delivery, we were kept updated and also asked if we needed to change anything. No hard sell - just what we requested. Delivery guys went above and beyond to make sure we were happy, before leaving. Totally recommend this company.

31 May 2026
Rated 5 out of 5 stars

Again we visited your East Kilbride…

Again we visited your East Kilbride store and were blown away by the quality of customer service especially the manager Gareth who again, on this visit sold us another great bed and mattress which we are very happy with. The delivery team are fantastic also Thanks again Gareth, you are a real ambassador for dreams.

12 April 2026
Unprompted review
Rated 5 out of 5 stars

Curtis our sales advisor was excellent…

Curtis our sales advisor was excellent explaining the Sleepmatch system and directed us to the recommended mattress after trying each of the different types. The whole experience of buying a mattress was very informative thanks to Curtis and the computer bed. My wife was also very happy with the choice the Sleepmatch system suggested

13 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

I was allowed to look about myself before being approached by the lady, she really helped me pick the mattress that suited me best she listened to me and was not at all pushy so for me that was a really good experience

9 February 2026
Rated 5 out of 5 stars

Overall service

The service I had in the shop by Agnieska (not sure of spelling) was fantastic. Lovely lady who really tried to help me decide and was very patient and not too pushy. The delivery men were very efficient too.
Please pass on to the staff involved. So far mattress is very comfortable.

22 February 2026
Rated 5 out of 5 stars

plasant and helpful

plasant and helpfu; staff wide rangepf matresses and able to try the test sleepmatch for a coiple of minutes to help choose height and firmness od mattress Attended to straihjy away, no waiting

25 January 2026

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