Dreams Reviews 

Very good, excellent I

We were approached straight away but didn’t feel pressured or bombarded with lots of questions. I was really impressed by the staff member’s knowledge, politeness and kindness. Nothing was too much trouble, and they made the whole experience very enjoyable. Excellent service at the Milton Keynes store! X

It was really nice of him.
Aslam kept his patience and gave us best service.
Really great 👍

A nice, easy shopping experience.

Great customer service, Wayne helped us find a perfect mattress without any pressure to spend more money than we budgeted for.

The staff were excellent

I have ordered the wrong colour and have tried to get through to customer service for the whole of today, to no avail. I have emailed dreams and had no reply. I only have 72 hours to make changes to the order. Can someone please get in contact.

Excellent help and support from staff in the Chippenham store. Nathan was particularly supportive with our teenage daughter.

Chesterfield Store
Sarah, really helpful and supportive. She gave us plenty of time and lots of beds to choose from, with no pressure.

Awful delivery experience after spending over £3200 on Tempur mattress and base/headboard. Delivery team insisted on each of them removing and delivering the large very heavy parts on their own to save a few minutes time with the result leaving us with large gouge in recently decorated hallway and chunks out of the woodwork. They also bent the Tempur mattress considerably despite the manufacturer saying this should be avoided to prevent damage. The Dreams Divan Base is appalling quality, bare wood is visible around the drawer where material hasn't been applied correctly, some of the drawers don't align correctly. To cap it all Dreams Customer Service choose not to take phone calls. Our first attempt put us at 190 in online chat call list and now we've been told to leave a number for a call back that we're still waiting for. I truly wish we'd never shopped at Dreams.

Gail was really informative and friendly. I found my perfect bed with her help and enjoyed the experience and would definitely recommend anyone to come here for a bed and it was excellent service. Louise

We had a great experience in the Fareham branch in July. Staff very helpful, friendly and knowledgeable. It was almost a pleasure to be relieved of so much money!

It arrived when expected (about 4 weeks) and communication about delivery nearer the time and on the day was excellent and the delivery men couldn’t have been more efficient and friendly.

The mattress is as expected and feels very comfortable.

Reading the large number of recent bad reviews, it looks like the company have introduced a new system which seems to have thrown their customer service and delivery staff under the bus. They need to get it sorted quickly before the percentage of 1 star reviews affects their overall score.

Great service from Rachel

Chris of Basingstoke store did a great job in sorting out our purchase

We went to the Kettering brunch. Danny gave excellent service, friendly, helpful and knowledgeable. Would recommend

The service was fantastic. Great shopping experience.

What a shambles this company is!!!
From the moment I placed my order it has been a disaster !!

Still not received my order after having a confirmed delivery date and time by e mail and text.

Can’t talk to anyone and a day before any contact back.

Amanda was fantastic from the very start of our first visit. She helped us with choosing the perfect mattress for us, she listened to our concerns and was very knowledgeable on how to remediate them. We have found our dream mattress and had lots of fun doing it. Thank you so much Amanda!!! You’ve been brilliant.

Excellent services McKenzie did very well