Great service in the shop. Was offered water to drink (it was very hot). Excellent delivery and assembly guys. They were polite, good-humoured, efficient and left the job neat and tidy. Old bed and m... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great service all around. Bed good quality and delivered in a few days by a couple of really good guys who did everything to assure a good experience. Assistance in store was great without being overb... See more
After buying and being happy with my new mattress I returned to Epsom Dreams to see Prakash about purchasing a Tilt/recliner type base. I'd spoken to Prakash a few days previously to tell him what I w... See more
I had great customer service in the Epsom branch: asked for what I was looking for and showed me directly to those mattresses. Zero judgment. Even encouraged a change just so I could make sure. I was... See more
Company details
- #42 of 116 best companies in Bed shop
- #30 of 87 best companies in Bedding Shop
- #79 of 229 best companies in Bedroom furniture shop
- #29 of 87 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
1 Upper High Street, KT17 4QY, Epsom, United Kingdom
- 01372 724924
4.9
Excellent
94 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Service and comfort of our choice
26 July 2023
Excellent customer service
Excellent customer service from beginning to end..delivery guys were amazing too. Fabulous company to do business with and highly recommended by us
8 July 2023
Very helpful member of staff
Very helpful member of staff, explained everything to us about the different types of mattresses and talk us through how the scanner worked making my son more relaxed about what was going to happen. Shown different mattresses to try out before final purchase.
1 July 2023
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Dreams - Epsom
Good afternoon,
Thank you for taking the time to leave us your review.
I am sorry to hear of the service issues you have experienced.
I did call to speak with you today but note that you were unable to speak.
I shall contact you again soon, so we can review any issues you have experienced.
Many thanks,
Kishan
Easy to use website
Easy to use website. Ordering simple. Information on delivery time we’ll informed. Lovely, helpful guys that did my delivery
17 June 2023
New mattress
The assistant was very polite and helpful. On entering the store she offered me a drink. Then listened to my requirements. I found her to be very knowledgeable and knew exactly which mattress to show me.
I would definitely recommend this store.
10 April 2023
Knowledgeable
Josh Extremely knowledgeable and gave us different options on what we were looking for.
14 March 2023
Unprompted review
Experience was fine, enjoying my new bed
Experience was fine. Although had to keep reminding sales assistant about my budget. She kept showing me items outside my budget
19 February 2023
The sales staff in the EPSOM shop in…
The sales staff in the EPSOM shop in FEBRUARY 2023 were very attentive, polite and well dressed.
The store was clean & tidy.
I will certainly use the store again
4 March 2023
Service at dreams
Advice about products.Able to try mattresses.Delivery men wore shoe coverings.Old mattresses taken away for a price. Overall good products.
23 February 2023
Highly Recommended the Epsom Store
The staff was very friendly, knowledgeable and given perfect customer service.
22 January 2023
Fab customer service…
I had great customer service in the Epsom branch: asked for what I was looking for and showed me directly to those mattresses. Zero judgment. Even encouraged a change just so I could make sure. I was also going away, so also discussed delivery dates that would suit as well explaining the guarantee. I have been to 3-4 other bed shops and didn't experience this level of excellent customer service.
4 January 2023
A great service in the store with a…
A great service in the store with a very knowledgeable chap.
On delivery, the 2 guys worked fast and with care to the property too.
Great service.
8 October 2022
Unprompted review
Received exceptionally good customer…
Received exceptionally good customer service at Dreams in Epsom. The store assistant John was most helpful. Made our purchase effortless.
17 September 2022
Unprompted review
All very good
10 August 2022
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.