Great service in the shop. Was offered water to drink (it was very hot). Excellent delivery and assembly guys. They were polite, good-humoured, efficient and left the job neat and tidy. Old bed and m... See more
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Great service all around. Bed good quality and delivered in a few days by a couple of really good guys who did everything to assure a good experience. Assistance in store was great without being overb... See more
After buying and being happy with my new mattress I returned to Epsom Dreams to see Prakash about purchasing a Tilt/recliner type base. I'd spoken to Prakash a few days previously to tell him what I w... See more
I had great customer service in the Epsom branch: asked for what I was looking for and showed me directly to those mattresses. Zero judgment. Even encouraged a change just so I could make sure. I was... See more
Company details
- #41 of 116 best companies in Bed shop
- #30 of 87 best companies in Bedding Shop
- #78 of 229 best companies in Bedroom furniture shop
- #28 of 87 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
1 Upper High Street, KT17 4QY, Epsom, United Kingdom
- 01372 724924
4.9
Excellent
94 reviews
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Excellent speedy service
Excellent speedy service, you're epsom sale representative was brilliant and very accommodating on a very hot day. 5 stars *****
28 July 2022
Unprompted review
Excellent service from shop staff to…
Excellent service from shop staff to delivery guys, highly recommend this company.
11 July 2022
Unprompted review
Great product, great customer service
I bought a mattress for my teenage son. Great product, friendly and professional customer service.
24 March 2022
Unprompted review
Fantastic service
Fantastic service! I was helped by John who was kind, friendly and informative. He showed me how to use the fantastic machine that measures your body and chooses the best mattress for you. He got me a cold drink and then talked me through my options and how the mattresses are constructed. He was helpful and knowledgeable but also gave me the space to make the right decision for me. Mattress shopping was easy and joyful, would recommend.
13 March 2022
Unprompted review
Fantastic service
Went into the Dreams Store in Epsom to buy a new mattress. Service was fantastic and managed to find exactly what we wanted. Delivery time was very quick. Would definitely use them again.
2 February 2022
Unprompted review
Very helpful in store
Very helpful in store. Delivery very prompt and professional. Very happy with my new comfy bed.
7 January 2022
Unprompted review
Very positive experience!
5 January 2022
Unprompted review
Excellent mattresses - even better customer service!
Having previously bought a couple of mattesses from Dreams, we didn't hesitate to make your Epsom store our first port of call. We weren't dissapointed! From the intial computerised 'preferencing' programme to an upfront discussion about budget your excellent staff made the decision a doddle! They then carefully arranged a delivery date to maximise the 'trial period' for my daughter, who is currently splitting her time between two addresses. We needn't have worried, though - as the Campbell D mattress is perfect, and exactly what she wanted. Excellent service again from your Epsom store. We'll be back!
29 December 2021
Unprompted review
Delivery Service - On time
We received a call in the morning to confirm our delivery slot. They arrived within the time slot. The delivery men were very polite and explained what we needed to do. Excellent service from ordering to delivery.
23 October 2021
Unprompted review
Fab shopping experience at Dreams…
Had a fab shopping experience at Dreams in Epsom. The Store Manager was very knowledgeable and listened to my requirements. Although they only had one type of bed I was interested in, he suggested I visit another local store to compare. I'm glad I did as I could do a direct comparison and make my choice after reviewings all three beds.
4 October 2021
Unprompted review
Top service again from Dreams.
No pressure in the show room to buy anything and all products fully explained.
Bed arrived earlier than expected, assembled and old mattress removed.
Well done Dreams.
26 May 2021
Unprompted review
Would never go anywhere else.
Have purchased from Dreams before for ourselves and other member's of our family over the years. We have always been happy with the level of service and products that are supplied.
3 May 2021
Unprompted review
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