Amazing experience in store, found the mattress we needed but didn’t know we wanted! Originally we were confused and were going to go for a Tempur to be safe, but after the patience and knowledge of T... See more
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Review summary
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Reviews shaping this summary
Everything was great including customer service from Jenny, edge lane store. She offered us water on arrival, took us around the showroom and explained the mattresses and frames. We were put on the sl... See more
Jo at the Poole Dorset store was wonderful. On our first visit she spent lots of time with us going through everything we needed, then we went back with some extra questions and she helped us again, r... See more
We were determined to find the ‘right’ mattress for the replacement of our first choice under the 100 days replacement scheme. We cannot fault Nathan for his help and very knowledgeable advice in help... See more
Company details
- #43 of 116 best companies in Bed shop
- #31 of 87 best companies in Bedding Shop
- #80 of 229 best companies in Bedroom furniture shop
- #30 of 87 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
United Kingdom
- www.dreams.co.uk/help
- www.dreams.co.uk
4.7
Excellent
115k reviews
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Helpful staff
It was quick, we got some money off and got free pillows thrown in by the helpful staff member (whose name I sadly forgot)
30 August 2026
When we entered Dreams
When we entered Dreams, we were unsure of what we needed and felt stuck for choice. One of the workers called Oliver from the Blackburn store was super helpful and really made us feel welcome and comfortable! He even made me a hot chocolate whilst we sorted which mattress was our favourite. Very friendly service and overjoyed with my mattress.
27 August 2026
A most pleasant purchasing experience
Emily, Who dealt with us on our arrival allowed us time to peruse and when summonsed to provide guidance proved to be most knowledgeable about her products and responsive to our needs. We were given as much time as we wished both to use the test bed and to sample many different beds which was very helpful in making our decision. She showed great empathy to the customer and was most patient as we spent so much time testing beds and asking questions which were well answered. The experience was very positive and we were very happy with Emily and her very professional and empathetic manner.
29 August 2026
Nidhi was very welcoming and friendly…
Nidhi was very welcoming and friendly which made the purchase a quick and easy process.
30 August 2026
Dream bed
The sale people were not pushy. They gave the information that helped me decide what bed I was after. Arron was a good sales person at Aylesbury branch
30 August 2026
Returning customer
We have bought from dreams before and always feel confident of the service and quality of their beds.
30 August 2026
The customer service representative was…
The customer service representative was polite. He was knowledgeable and helpful. He also offered me water. I was happy with the service.
30 August 2026
Zero customer service
Zero customer service . Bed was allocated to order on date but without informing it was moved 4 weeks later. Had to chase to speak with customer service for few days . No communication. Worst service .
30 August 2026
Very helpful and knowledgeable sales…
Very helpful and knowledgeable sales associate . Found what I was looking for.
30 August 2026
The salesman was very friendly.
The salesman was very friendly. Gave all the information needed. Offered tea and coffee. Took time to make us feel comfortable and not rushed . Overall a good experience.
30 August 2026
Excellent service and extremely helpful
Our sales representative Paul was very helpful in assisting us in choosing a mattress which suited us.
30 August 2026
Excellent service
The staff member who looked after us was professional, personable, extremely knowledgeable and gently efficient. She understood what we needed and gave us various options without any pressurised tactics. Altogether she made our purchase very easy indeed.
28 August 2026
We were served by Mackenzie who…
We were served by Mackenzie who listened and took the time to ensure our adult Son got the right bed and mattress for his needs. Five stars and couldn’t fault the service at all
30 August 2026
Good service and explanation
Good service and explanation good product and price.
Shame it's a 4week wait for delivery!
30 August 2026
A pleasant experience
Information about our item we wanted to buy was clearly accessible and easy to follow . An excellent and efficient customer service.
30 August 2026
Unprompted review
Great service
30 August 2026
Ben did a great job explaining sleep…
Ben did a great job explaining sleep smart which helped confirm the mattress we preferred.
29 August 2026
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