Dreams Reviews 

DO NOT BUY FROM THIS COMPANY! They have let us down due their new delivery system messing up orders (apparently) communication has been stopped on the online chat, when you phone it refers you to the chat and emails are basically saying don't email us as we have you in our queue of up to 7 days. Still waiting for replacement feet for the one bed that was delivered and still waiting for the other divan as they only delivered one with two mattresses. The delivered divan was obviously not quality checked as there were staple sticking out along the bottom of the bed. I felt sorry for the delivery team having to take the brunt of the company's incompetencies. They said in the chat that I will be compensated for the stress and inconvenience caused, I can't see that happening if they don't communicate!! Save your money and shop elsewhere!

We was helped by Linda today at Broadstairs Dreams. We have found our mattress type each (firm & extra firm) the mattress we need to support our two different mattress needs and the duvets we need for my husbands running hot throughout the night. Thank you so much Linda.

Daljit was a great support with choosing our new mattress at the Dreams store in Slough! Great customer service, knowledgeable, very kind, and helpful! Would definitely recommend her service when visiting the store. Thank you Daljit! :)

Daljit from the slough branch was extremely helpful in helping choose the right mattress for me and my partner. She was thorough throughout the entire process and we have left extremely happy. Thanks again Daljit!

Excellent service by Raghuraj at the Chingford branch. Thank you

Dave from the Hull store was brilliant from start to finish. Very helpful and knowledgeable of the products.

Hannah sold us the mattress gave us great advice and show various mattresses and was very helpful an kind
to us

Matt Moss from the IOW store was brilliant, so very helpful. My brother has learning difficulties and he was so good with him.

We ordered bed and mattress on 6 July 2026 with a delivery time of 3-4 weeks from the Cheltenham shop this was the 3rd time we had bought items with no problems. We got a delivery date of 21 Aug this was then changed to 28th Aug and now this it has changed again to 23rd Sept, A 10 week wait, are we able to get a refund.

Placed an order last Tuesday, received a text message and email on Friday stating delivery will be on Saturday and then another text message to say it’s been cancelled due to supply issues.. Have tried to contact multiple times since as have heard nothing whatsoever despite a promise to get back to me within 24-48hrs… 4 days later nothing and me and my heavily pregnant partner are now without funds to purchase a new mattress. Brilliant

What an awful experience. We’ve purchased from Dreams previously so had no issue ordering three new mattresses and a king size bed frame. We ordered in June for delivery this Friday (28th August) and today have received an email stating the order will be delayed until 25th September!

They haven’t given any explanation. All our items are UK made. I’ve called the local branch who are equally confused and can’t understand why they don’t have any mattresses available before 23rd September.

We are completely stuck as we were due to move into our home on Friday but can’t do that without beds! We could and should have gone elsewhere where - mattresses usually take a few months which is why it was the first thing I ordered once our move date had been confirmed.

Do not buy from here. Their customer service is non existent; you literally cannot get through via phone or chat. I suspect Dreams is on the way out and maybe headed for administration.

I attended the Hacant branch of dreams in which ai have a bed and bedside u it on order. I needed to change the delivery date. The Manager Mike was very pleasant , welcoming and professional and made this very easy. The delivery date was changed and I left saying I will be returning next month to order another bed.
I always purchase our beds from here.

Absolute rubbish got a bed today scratches all over and bed feet even broken - cant even get through to them and they have taken my old bed away:
order number : S0001051663

Jane is lovely

We were made welcome and we were under no pressure to buy,all our questions were answered by the very friendly staff,drinks were offered to us,our purchase of a bed was easily done,delivery arranged and the offer to erect the bed free of charge for us was offered,very happy and highly recommended.

Like other recent negative reviews we have been left extremely disappointed with late notice cancellation of delivery (as well as longer than advertised lead times in the first place). In addition, the lack of customer service is appalling. For context, I am pregnant and need clarity on the bed delivery timeline urgently.

I have already tried contacting Dreams about the late delivery cancellation via the Help Centre form online (automated reply... 7 day timeline given for response). The online chat function is unavailable, and the phone number provides a callback only service (skeptical that I'll hear back today).
I can see that other negative reviews on trustpilot have been responded to within a day or so and feel this may be my only option to hear back from someone within a reasonable timescale.

Having viewed beds in store on 4th of July, we ordered a bed which the email confirmation quoted "delivery within 5 weeks" (i.e. by 9th August). As an aside, we actually preferred a different bed, on a better deal but were advised the lead time would be longer therefore we chose this bed to give us peace of mind that it would arrive in good time before our new baby. After waiting nearly 3 weeks with no word of a delivery date, my husband had to chase Dreams to find out the delivery date of 25/08. As this is very close to our due date, my husband enquired if we could be considered for an earlier date but apparently the system does not enable staff to check for availability without losing our slot. Due to proximity to baby's due date, we had to draft in my parents to ensure they were available on the bed delivery date - an additional hassle and stress.

We coped with all of this and have not complained to Dreams until the last straw - receiving an email informing us we wouldn't be getting our bed today. The email contained no useful information - no dedicated helpline, and no indication of a timescale of when the bed would actually be delivered. So we just have to wait for an update which is promised "within 48 hours". We have already arranged for our current bed to be collected on Friday. Do dreams expect me to sit tight and wait to hear from them when I could go into labour any day? Bearing in mind we were told when we paid that the bed would be delivered weeks ago. Extremely disappointed and left anxious and stressed. Need to know what is happening and whether Dreams can prioritise us, or at least give concrete information. Considering cancelling the order and would be interested to hear how Dreams are going to compensate us for this.

Been keeping an eye on a mattress we wanted, to see if it went on offer or not. It did, so we had a look yesterday to try and look at delivery dates and somehow it placed an order?! So now we have a mattress being delivered to an old address and we haven’t been able to select a delivery date or pay for our old mattress to be taken away. Cannot use the online chat as it’s not working and when using the call back service, you never get a call back. I hope the people who live at our old address enjoy the incredibly expensive mattress that the dreams website decided to order for us and take the money via PayPal.
Will categorically NEVER use dreams again. They must have known their website was broken, as given how busy their customer service is, they would have been informed a million times by now.
All we want is our money back so we can at least order a mattress that is being delivered to the right place. Instead, we get to play the waiting game with dreams, whilst our old mattress tries to destroy us. Also by the time dreams get back to us, the mattress we want will no longer be on offer. Thanks dreams, we really appreciate you!

Terrible customer service - we went to place an order, but when selecting the Paypal Finance option it just went straight through and processed the order without being able to confirm a delivery address or time.
It's now down to be delivered to my old address with absolutely no way of contacting anyone.
Online chat doesn't work, Reviewing orders online doesn't work and neither does half of the website, using their Ticketing process has a 7 day waiting time and their phone line hold line is so long that they say they'll call you back (and then never do)

We ordered a bed and mattress from dreams in Hedge End, Southampton on 13th July and given a delivery date of 7th August. We received no time slot and on the day nothing arrived. I called customer services and told it's delayed to 20th August. The day before this I got a 2 hour time slot but then another emails saying delivery is delayed till the 9th September.

My wife is 8 months pregnant with no bed as we removed our old one the day we were supposed to recieve the new (7th August). We can't trust this new 9th September date will hold and wonder if Dreams are selling beds they don't have in stock...... ultimately giving customers false delivery dates. The chat function on the website doesn't work and the call back service is useless, I've called for 6 days in a row now and not one call back so have no way to get an update. We spent £2700 and need to either have the new 9th September date guarenteed or a full refund.

Avoid dreams for the time being, thought they were a reputable company but have caused multiple issues, we feel lied to and wish we didn't make an order with them. We recently moved house as well but going elsewhere for the other bedrooms.

The staff in the shop were exceptional and helped us with a difficult purchase for elderly parents. Made sure we were aware of all the pitfalls and offers.
The guys that delivered and built the beds were kind, courteous and respected my parents home.
Thank you