Mattress purchase . The sales assistant was friendly and approachable. The Sleepmatch mattress finder was clearly explained as were the results and our mattress options. We then tried out several m... See more
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Company details
- #41 of 115 best companies in Bed shop
- #29 of 86 best companies in Bedding Shop
- #80 of 229 best companies in Bedroom furniture shop
- #28 of 85 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company

- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
United Kingdom
- www.dreams.co.uk/help
- www.dreams.co.uk
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Really helpful staff and good prices in…
Really helpful staff and good prices in the hull store.
Dreams New Cross! Edwina
Edwina was amazing with her service. She was very knowledgeable and took her time to explain. Great customer service! I was upset we couldn’t make the sale due to delivery times.
Asad
Asad, really great. Looking for beds for my new house and he was very useful.
Great service!
Umar Ali helped us choose our mattress and pillows at the Southall Dreams store.
He was very welcoming and thoroughly professional. He took us through the process of going through the different types of mattresses available and the ones that would suit our budget according to the issues that we had stated. He addressed each of our issues with attention and provided various options and then guided us to the choice that fitted our budget. We are very happy with the service he provided. He was friendly and attentive through out and helped us get value for our money. Thanks Umar Ali!
Great
Great, friendly and welcoming. Gus went above and beyond and was really helpful
Great customer service
Sandra at the Hereford branch was so helpful. Didn’t rush us and gave us plenty of time to choose the right mattress for us. Thanks for occupying our dog while we were browsing!
Good experience
Eve was very helpful and was able to answer any questions we had.
Doug in the Farnborough store was…
Doug in the Farnborough store was extremely knowledgeable and helpful. I went away a very happy customer.
Massive thank you to Gabriel in Watford branch!
Massive thank you to Gabriel in Watford!!
We had an absolutely fantastic experience purchasing 2 mattresses. Seamless and smooth service all with a smile and extremely professional. Great advice and suggestions and polite enough to give us time to think and discuss whether we would like to go ahead with the purchase. He is an absolute asset to the store and I suggest that staff in other stores learn how to provide excellent customer service too instead of a quick, pushy sale! I would highly recommend that you go to this store and ask for him as he is knowledgeable and experienced and you will leave being a very happy customer.
Thank you Gabriel from my mum and us all!
Craig and Naomi were amazing and helped…
Craig and Naomi were amazing and helped me choose the perfect bed and mattress, even sold the most amazing pillows to go with my new bed. So nice. 10/10 service
Great service
Great service! Quick helpful and showed me all around to find the perfect bed and frame
Can’t ask for much more
Excellent, helpful Dreams
Very well looked after by Shirley, and manager Tom in the Bracknell store.
Appreciated the approach in store, not pushy sales driven, but very pleasant and laid back, whilst being very helpful & informative.
We tried the electric bed tester that helps advised the best mattress firmness for you.
Would recommend the store & Shirley, excellent experience.
Purchased a quality bed and cannot wait to get it delivered.
Have not bought a mattress yet but had…
Have not bought a mattress yet but had a great experience with Charlotte in Newbury. Charlotte showed us the sleep analyser which showed us which mattress beats suits and then showed us all available mattresses in store.
Charlotte in Newbury was extremely…
Charlotte in Newbury was extremely helpful with finding the right type of mattress for needs. She showed me a selection to try and used my feedback to find the best option for me
Excellent customer service from AJ
Excellent customer service from AJ, very helpful in assisting us with what we needed and very friendly.
Very helpful staff and decent prices
Helpful and friendly
The guy who helped us was very friendly, and helpful
David
David, was in the edge lane store today, he was shown about by Jen, bought a fabulous mattress,
Highly recommend, great experience,
Thanks Jen.
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