Dreams Reviews 

115,345
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 13,350 reviews, reviewers overwhelmingly had a great experience with this company, consistently sharing positive feedback about their overall journey. Customers frequently praise the staff for being exceptionally helpful, friendly, and deeply knowledgeable, guiding them patiently through every single step of the purchase. Shoppers also appreciate the high quality products and the comfortable showroom environment, which makes finding the perfect mattress an absolute pleasure. Some reviewers were not happy with delivery services, experiencing unexpected schedule changes, communication gaps, and postponed arrival dates. People noted that ordered items often arrived late, remained out of stock, or faced repeated rescheduling issues that caused considerable frustration.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that employees are exceptionally helpful, professional,... See more

Product

Clients share positive opinions on product quality, highlighting comfortable and excellent mattresses.... See more

Delivery service

Users describe positive interactions with delivery_service. Many customers mention that items were delivered... See more

Service

Reviewers mention positive feedback about service, noting that staff members are friendly, knowledgeable, and... See more

Quality

Customers consistently note positive experiences with quality, highlighting that the mattresses are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing experience in store, found the mattress we needed but didn’t know we wanted! Originally we were confused and were going to go for a Tempur to be safe, but after the patience and knowledge of T... See more

Rated 5 out of 5 stars

Everything was great including customer service from Jenny, edge lane store. She offered us water on arrival, took us around the showroom and explained the mattresses and frames. We were put on the sl... See more

Rated 5 out of 5 stars

Jo at the Poole Dorset store was wonderful. On our first visit she spent lots of time with us going through everything we needed, then we went back with some extra questions and she helped us again, r... See more

Rated 5 out of 5 stars

We were determined to find the ‘right’ mattress for the replacement of our first choice under the 100 days replacement scheme. We cannot fault Nathan for his help and very knowledgeable advice in help... See more


Company details

  1. #43 of 116 best companies in Bed shop
  2. #31 of 87 best companies in Bedding Shop
  3. #80 of 229 best companies in Bedroom furniture shop
  4. #30 of 87 best companies in Mattress Shop

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

115k reviews

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4.7

All reviews

(115,345)

13,539 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lauren at the Shirley store was…

Lauren at the Shirley store was fantastic she helped me find my perfect mattress, she got me many different pillows to find what worked best for me. Got us drinks and went through all the T’s & C’s

30 August 2026
Unprompted review
Rated 5 out of 5 stars

The staff were very helpful

The staff were very helpful, i came in to look at what pillows they have and the young man in the Kidderminster store was very helpful in finding me the right one, I even had a nice cup of tea while i was trying all of the pillows.

I will definitely be coming back in the future, the manager was also really nice while the other staff member was making my tea.

29 August 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Joshua in the llantrisant store was extremely helpful, allowing us to use the machine to match us to a mattress, showed us different options and helped us finalise our brand new bed! Making the experience easy! We cannot wait to recieve our order! Thank you Josh :)

29 August 2026
Unprompted review
Rated 5 out of 5 stars

Dreams excelled

Excellent experience from start to finish. Tommo helped us choose our new bed ,first using machine, narrowing down the choice. Nothing was too much trouble and we weren't rushed at all. Thankyou.

28 August 2026
Rated 5 out of 5 stars

good service

When I entered the store I was welcomed by Jennifer who was very helpful and knowledgeable when talking to me, helping me to choose the perfect mattress. She was also very clear on explaining everything and very confident during the time I spent with her.

28 August 2026
Rated 5 out of 5 stars

I went to the Fulham store and found…

I went to the Fulham store and found the staff to be very welcoming. The service was friendly and the staff was very knowledgeable about the products and made the whole process easy.
I particularly want to mention Jerome, who was courteous and very professional.

27 August 2026
Rated 1 out of 5 stars

Awful service

Awful service. Completely misleading delivery times on their website and a shambles for customer service. They are always busy, never get back to you in a reasonable time and no knowledge of what’s going on. They deny you the right to make formal complaints and communication recorders is awful.
Really bad experience

17 August 2026
Unprompted review

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