Amazing experience in store, found the mattress we needed but didn’t know we wanted! Originally we were confused and were going to go for a Tempur to be safe, but after the patience and knowledge of T... See more
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Company details
- #43 of 116 best companies in Bed shop
- #31 of 87 best companies in Bedding Shop
- #80 of 229 best companies in Bedroom furniture shop
- #30 of 87 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company

- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
United Kingdom
- www.dreams.co.uk/help
- www.dreams.co.uk
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I had a lovely experience
I had a lovely experience, St Clair was really patient with i and my partner and guided up appropriately towards a choice of a comfortable mattress that meets our budget.
Geoff was really helpful
Geoff was really helpful. We did the sleep match to find our perfect matrress. He was very patient and full of advice. Pleased with our purchase
The staff member Sam was helpful and…
The staff member Sam was helpful and attentive but not too much. Good choice of products.
Amrit was lovely
Amrit was lovely . Helped us find the right mattress
Lauren at the Shirley store was…
Lauren at the Shirley store was fantastic she helped me find my perfect mattress, she got me many different pillows to find what worked best for me. Got us drinks and went through all the T’s & C’s
The staff was very helpful
The staff was very helpful, and the atmosphere was great, I bought a nice and comfortable bed and mattress. Definitely recommend 👌
The staff were very helpful
The staff were very helpful, i came in to look at what pillows they have and the young man in the Kidderminster store was very helpful in finding me the right one, I even had a nice cup of tea while i was trying all of the pillows.
I will definitely be coming back in the future, the manager was also really nice while the other staff member was making my tea.
Good service, knowledgable staff , friendly
The staff in this particular store & the service given
Shannon was very helpful and friendly
Shannon was very helpful and friendly , made us feel at ease, gave us the time to try out on our own. Thank you ❤️
Geoff at Redditch was amazing help
Geoff at Redditch was amazing help! Would highly recommend!
Highly recommend
Joshua in the llantrisant store was extremely helpful, allowing us to use the machine to match us to a mattress, showed us different options and helped us finalise our brand new bed! Making the experience easy! We cannot wait to recieve our order! Thank you Josh :)
Your staff are absolutely amazing could…
Your staff are absolutely amazing could not have been more helpful. Would definitely recommend you to others. Mrs J. Brown👍
Dreams excelled
Excellent experience from start to finish. Tommo helped us choose our new bed ,first using machine, narrowing down the choice. Nothing was too much trouble and we weren't rushed at all. Thankyou.
Very warm welcome
Very warm welcome , very helpful staff. Very good choice on the floor.loved every thing about the store.
Very knowledgeable staff
Very knowledgeable, friendly and professional staff. Fully understood my requirements and matched them to the product
good service
When I entered the store I was welcomed by Jennifer who was very helpful and knowledgeable when talking to me, helping me to choose the perfect mattress. She was also very clear on explaining everything and very confident during the time I spent with her.
I went to the Fulham store and found…
I went to the Fulham store and found the staff to be very welcoming. The service was friendly and the staff was very knowledgeable about the products and made the whole process easy.
I particularly want to mention Jerome, who was courteous and very professional.
Awful service
Awful service. Completely misleading delivery times on their website and a shambles for customer service. They are always busy, never get back to you in a reasonable time and no knowledge of what’s going on. They deny you the right to make formal complaints and communication recorders is awful.
Really bad experience
The Staff was very helpful choosing the…
The Staff was very helpful choosing the right bed
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