Dreams Reviews 

Great store assistant

Great staff especially Meg and James.
Helpful and knowledgeable which made our decision easier.
Came away happy complete with new bed

Visited the Plymouth store, wanted a new mattress, was served by Paul, very helpful & pleasant

Great welcome to the store by Elvin asked if I would like tea or coffee witch was a pleasant surprise after informing her of what I was looking for she was extremely helpful and and showed me many variations and was great with fabric and colour choices store manager vee was also very helpful with other services such as disposing of my current bed and asking if I needed the new bed installed witch I have opted for and also extra product warranty again I have taken all staff very professional and pleasant great work team keep it up

Dreams at Fosse Park Leicester - Excellent customer service AT FIRST in store but on delivery date- today- no one showed. The bed was for my vulnerable elderly dad who has mobility issues and dementia reducing from double to single. At 5.30 when no one showed my mum called Dreams customer service to be told the delivery was 23 September. It wasn’t as I was with them in store when this was confirmed. They paid to have the double taken away by dreams and arranged for a stairlift to be fitted the next day once the old double bed and mattress had been removed. Dreams customer service offered my dad a roll up mattress to use on the floor for the next 3 weeks. He’s 82! Waiting for this bed has been exciting for him but disorientating too as he slept in a different room last night so that his new bed could go straight into his bedroom. The result was he woke up and didn’t know where he was and was scared. I am beyond livid how callous and uncaring the people are behind the customer in store team. Don’t be fooled! Never use or recommend these to anyone and getting in touch with Help the Aged to let them warn prospective elderly customers

Good sales assistant and help with choice

Before paying for my order it stated 2 to 5 days estimated delivery, the email confirmation stated 4 to 5 weeks estimated delivery! I attempted to call Dreams fosse park (it took 3 attempts to get through) the lady laughed and said I’d have to call customer services tomorrow.
This was neither helpful nor polite.

Great Service and staff

Excellent and attentive service throughout

An excellent service from Bridie...Solihull Dreams.
Knowledgeable and patient,as I was anxious about my ability to dismantle my existing bed before the new one was delivered. A solution was found.
Bed good value for money.

Helpful, pleasant staff.

Greeted immediately by Sandy who took us through a practical assessment of what sort of mattress would suit us. Once the firmness was identified we were able to be pointed to the relevant mattresses in store.
We were left to try, discuss and decide on the one we wanted.
Once we decided on the mattress we wanted Sandy took us through the purchase options that were available to us. We were offered drinks by staff a couple of times.
We actually purchased a bed as well which we had selected on your website. We selected to have the bed built at the point of delivery. A convenient delivery date was decided upon.
This is not our first purchase at Dreams. The service we received was excellent.

Would have been 5 star but 120 pounds to take bed away was crazy, great service and friendly staff

The staff were very helpful and polite in helping me find what I wanted . They also offered me a drink while there

Marc greeted us when we walked through the doors and asked if we would like any help.
He listened and answered all of our questions.
He found us the perfect bed for the right price.
Very quick and stress free process especially as this was our first purchase for our first home.

Nice experience with good team members. Usama was the team member who served us and helped us to choose the best bed frame for us

Great service in Dreams. We used the machine which recommends the type of mattress we need and that narrowed us down to 3. We then tried them all out and ordered the one for us. The salesman was very helpful throughout the whole process and we look forward to getting our delivery.

Fantastic customer service, friendly and helpful. Great choice of bed frames and duvets. Affordable. Free delivery. I did go on Bank Holiday mind when there was a sale on.