Andy politely greeted us and offered us a drink. He was very informative without being pushy. He listened to what we were looking for and showed us to the perfect mattress after testing us on the slee... See more
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See what reviewers are saying
After searching on line and visiting other retail outlets we were delighted to buy our new mattress at Dreams store,after being advised on various ones available and suitable for our particular... See more
We are happy with our new Sealy mattress and very pleased.with the reduced price. The lady assistant was very helpful and knowledgeable about the different mattresses we tested and guided us to make... See more
The beds are expensive but I had to come back as my last mattress from Dreams lasted 10 years so great value for money. Sorting out finance took too long so I ended up purchasing on a balance transfer... See more
Company details
- #21 of 118 best companies in Bed shop
- #7 of 85 best companies in Bedding Shop
- #39 of 222 best companies in Bedroom furniture shop
- #13 of 85 best companies in Mattress Shop
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Etruria Way, ST4 6JQ, Stoke-on-Trent, United Kingdom
- 01782459250
4.9
Excellent
247 reviews
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Very helpful in the hold experience…
Very helpful in the hold experience from start to finish and I would recommend Dreams to anyone.
13 April 2026
Great.matteress Just what I needed for…
Great.matteress Just what I needed for my back injury very pleased with my purchase
5 April 2026
Excellent service all round
28 March 2026
Price fairly bed is comfortable can’t…
Price fairly bed is comfortable can’t complain
29 December 2025
Fantastic product knowledge from Thomas…
Fantastic product knowledge from Thomas who helped me to find the perfect mattress for me.
7 March 2026
great service
Very pleased with my Matress and the delivery was very good they took my old matrress away and put my new matrress on my bed very quickly and he put shoe covers over his boots very good service in by sales staff and delivery
20 February 2026
Fab experience at Stoke…
Jane (Stoke) was fantastic at helping us find our best fit mattresses. Can't wait to sleep on them! 💜
26 February 2026
Unprompted review
Great mattress at a reasonable price
Great mattress at a reasonable price. Had the best nights sleep in years
28 February 2026
Polite and friendly attentive service
Polite and friendly attentive service. Staff very helpful offering professional advice. Will certainly visit again in the future.
22 February 2026
Everything went very smooth the staff…
Everything went very smooth the staff in store delivery drivers were all very good and made it a look easy
14 February 2026
great place
staff were friendly but not too pushy, knowledgeable and helpful. My new mattress and pillow have enabled me to get better sleep, and not to have too many aches upon waking.
8 February 2026
The great service and understanding my needs when I did my purchase from you thank you so very much
The great service and your very understanding staff and the way you were very supportive in my purchase so I would like to thank everyone at Dreams.
10 February 2026
Lovely isabella bed
Lovely isabella bed, good quality, delivery arrived exactly estimated time
29 January 2026
From going into the store
From going into the store, Andrew was excellent he knew what i was asking for and Andrew showed myself and Husband what was avaliable to me.
Andrew was very polite and professional
I would recommend anyone to go and view what is there and ask if Andrew was on duty.
Even the delivery drivers where professional and wore coveralls on their shoes.
8 February 2026
Andrew 5 Star
Andy politely greeted us and offered us a drink. He was very informative without being pushy. He listened to what we were looking for and showed us to the perfect mattress after testing us on the sleepmatch machine. Andy then offered us different types of pillows to try with the mattress we had selected. We purchased the Tempur Pro Air Luxe Smart cool king size mattress. We even left the store with 2 pillows and mattress protector as part of the Tempur offer. Duvet also gifted, but none in store will b delivered
30 January 2026
Unprompted review
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