Dreams - Trowbridge Reviews 

298
TrustScore 5 out of 5

4.8

Trowbridge Retail Park, BA14 0RQ Trowbridge, GB


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See what reviewers are saying

Rated 3 out of 5 stars

Staff in shop were excellent and friendly but the delivery has not happened. Promised delivery on 27th text on 24 th said they would e mail info to us on the 26th but a day later they said delivery... See more

Rated 5 out of 5 stars

Shop experience efficient and friendly, quickly found and ordered what we needed Delivery came when it said they would, took away old, brought in new, in barely ten minutes, including removal of foo... See more

Rated 5 out of 5 stars

We were hunting for a bed but had no clue exactly what we wanted. The salesman showed us to a computerised bed that takes your measurements body type and works out the sort of bed that suits you indiv... See more

Rated 5 out of 5 stars

I had a wonderful experience at Dreams. The gentleman who helped me was very friendly, knowledgeable, and extremely helpful throughout the whole process. He explained everything clearly and showed me... See more


Company details

  1. #41 of 116 best companies in Bed shop
  2. #30 of 87 best companies in Bedding Shop
  3. #78 of 229 best companies in Bedroom furniture shop
  4. #28 of 87 best companies in Mattress Shop

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • Trowbridge Retail Park, BA14 0RQ, Trowbridge, United Kingdom

  • 01225255609

4.8

Excellent

TrustScore 5 out of 5

298 reviews

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4.8

All reviews

(298)

13,450 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Perfect Mattress

Being able to have assessed which mattress was most suitable for me was really helpful. Polite and helpful staff. Speedy service.

3 April 2026
Rated 5 out of 5 stars

Excellent staff support with very…

Excellent staff support with very useful aftersales advice, the staff members were extremely helpful and even advised where further discounts could be obtained. All in all, the Team at Dreams in Trowbridge are great, thank you.

6 December 2025
Rated 5 out of 5 stars

Great customer service in store with…

Great customer service in store with Charles
Extremely helpful we only came to look and ended up buying bed and mattress!! My son has asd and his manner with him was second to none! He included him in every step and made it a much more bearable experience for both of us!! 10/10
Well done dreams!!!

28 March 2026
Rated 5 out of 5 stars

Excellent Service

I was kept updated as to when to expect my delivery via both text and email. On the day I received a text and telephone call confirming a 2 hour window for delivery. The delivery took place within the time slot expected by Connor and Drew, who were friendly, helpful and efficient.

26 January 2026
Rated 3 out of 5 stars

Too many to choose from

Too many to choose from. Not sure if firm is for me as can’t seem to get comfortable in bed atm

20 February 2026
Dreams - Trowbridge logo

Reply from Dreams - Trowbridge

Good Morning Gary

Thank you for your recent review.

I am sorry to hear that you are finding your mattress uncomfortable

We have contacted you to discuss this further and look forward to hearing from you.

Kind Regards,

Nick

Rated 5 out of 5 stars

The staff were very knowledgeable about…

The staff were very knowledgeable about there products and gave us useful information about everything so we could make the right decision for our particular circumstances , we didn't have a great deal of money but had certain needs baced on learning disability and weight issues and with support bought the perfect bed and mattress and a very grateful thank you

21 February 2026
Rated 5 out of 5 stars

We ordered a bed and had an exchange.

We ordered a bed, and was delivered with zero issue. We decided the bed was way too firm and needed to change it. The salesperson was amazing and had a new bed ordered to exchange. A few weeks later, the new bed arrived, the initial bed was inspected and packaged and the new bed in its place without a hitch!

20 February 2026
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