Nick provided outstanding customer service. The process went extremely smooth. The car was in excellent condition and very clean. I came here to purchase a 2023 Hyundai Elantra SEL because two months... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
It was the Salesperson Matt that made my experience exceptional. He listened to everything that I had to say regarding my need for purchasing a Car. He cared about my experience at Drive Time. He care... See more
Manager was very nice and very helpful. Broke everything down nicely to my understanding, also very understanding with my concerns with any questions that I had. I would definitely recommend family an... See more
Mr. Willie was definitely a pleasure! He worked to get us a down payment lower than we expected and was amazingly patient. We rode out on some good wheels thanks to him. Also, the AC worked ve... See more
Company details
About DriveTime Car Sales
Written by the company
Finding your next car shouldn't be complicated. DriveTime makes it simple with a seamless experience that starts online and continues at our dealerships. Get approved online in as little as 30 seconds and then shop with your personalized terms on every car — all without impacting your credit.
Shop confidently knowing that you have both digital convenience and local support. Our 145+ dealerships nationwide maintain a consistent approach, where our team of experts pick up where you left off in the car-buying journey and help you find the right car that fits your needs. Drive home with peace of mind knowing that each purchase includes a 5-day return policy, 30-day/1,500-mile limited warranty, and an AutoCheck vehicle history report. DriveTime aims to transform the used car buying process into a more straightforward experience focused on transparency and putting our customers first.
Shop confidently knowing that you have both digital convenience and local support. Our 145+ dealerships nationwide maintain a consistent approach, where our team of experts pick up where you left off in the car-buying journey and help you find the right car that fits your needs. Drive home with peace of mind knowing that each purchase includes a 5-day return policy, 30-day/1,500-mile limited warranty, and an AutoCheck vehicle history report. DriveTime aims to transform the used car buying process into a more straightforward experience focused on transparency and putting our customers first.
Shop with confidence
Written by the company
- Join the millions of approved DriveTime customers and discover how easy car buying can be. With personalized terms on every car and a 99% approval rate, you can shop thousands of cars online and find the one that's right for you.
Contact info
7457 E. Hampton Ave., 85209, Mesa, United States
- (888) 290-0148
- approvals@drivetime.com
- www.drivetime.com
Discover DriveTime
4.5
Excellent
29k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 24 hours
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I’d give them a zero star if possible
I’d give them a zero star if possible. They scheduled me an appointment at the Pelham branch for 6:00 p.m. I got there a little early and was walking around their lot and found it very odd for not one salesperson to come out. So as it approached 6:00 I started in and I was again awed how nobody came up to me until after about 10 minutes of me standing there. Well a gentleman walks up and speaks and I say I’m here for an appointment at 6:00. He says let me get u signed in and I believe that’s wat he did and then he said u can just hang around and someone will be with I in a minute. Well I sat down for about 10 mins still nobody. Got up went to vending machine and got a snack and a drink. Went and sat back down and ate my snack and drank my drink. Still nobody. I then got up and went out to my work van and grabbed a smoke and walked around their entire lot 2 times looking at their cars. Still nobody. I then went back over by my work van and and smoked again and played on my phone and still nobody so now I’m getting tired of being there and being ignored. So I jump into my drivers seat of my work van and just sit there with door open right in front of the store for about 5 more minutes before finally saying heck with it and I drove off. No call, no message or no email from anyone with drivetime. I emailed the guy I had been talking to online who’s name is Christian no reply. Emailed him again and again still no reply. Drive time gave me the worst experience I’ve ever had in purchasing a vehicle. It’s like they don’t wanna sell cars. Now don’t forget I had an appointment.
7 July 2026
Unprompted review
Reply from DriveTime Car Sales
Thank you for providing us with your feedback regarding your experience with our DriveTime location. It's our goal to provide all our potential customers a personalized and comfortable experience. If at any time the service level or communication at DriveTime is not up to our standards, we would definitely like the opportunity to address this. If you have any additional questions, please DM us or contact our Customer Relations Department at (888) 290-0148 and an agent would be happy to assist.
My representative was Devon and by far…
My representative was Devon and by far the best experience I’ve had purchasing a vehicle. He was transparent the entire process, communicative, responsive and most importantly friendly. He made this stressful experience into laughs and smiles. Ask for Devon highly recommended!
8 July 2026
Returning customer...
I have purchased from this company & location before. I love the atmosphere and the associates were very helpful and patient with the process ( as well as I). There were positive attitudes and pleasant conversations. Thank you to those that assisted me through (Alexander & Stanley).🫰🏽🙌🏽🎉😁
8 July 2026
salesman South was very patient and not pushy!!
sales staff not over bearing, gave you space to breathe and make a decision.
8 July 2026
Customer service was excellent from
Customer service was excellent from
Mike and Valentino very nice and polite and both know their jobs awesome 💯 and very professional
8 July 2026
Reply from DriveTime Car Sales
Thank you so much for your kind words, Thedora. We really appreciate you taking the time out of your day to share your DriveTime experience with us! We count ourselves lucky to have customers like you. We look forward to working with you again in the future!
Thank you,
DriveTime Customer Relations
Buy here pay here attitude
The original time with Chris Gonzalez was great but the follow through was alit if lack luster and low effort. They truly made u feel like take it or leave it and the car was late getting ready and no one called or cared
8 July 2026
Reply from DriveTime Car Sales
We appreciate you bringing this to our attention! We make communication a priority with our customers. Please DM us here or reach out to our Customer Relations Department at (888) 290-0148 so we can help you further.
Sold me a car that was never worked on…
Sold me a car that was never worked on the maintenance report shows that something was looked at but that’s about it when I asked for a detailed maintenance report the lady through their customer service was rude and stated I would need a SUBPOENA to get a detailed maintenance report. That tells me either the individual who’s maintenancing the vehicles or inspecting doesn’t know what they’re doing or they know that the vehicle is messed up and they decided to sell it anyways. So make sure if you’re getting a vehicle from here make sure they inspect EVERYTHING or maybe just don’t buy from here period. The sales people are amazing everyone front staff is great but those people on the phone don’t care a lick about you.
29 March 2026
Unprompted review
Reply from DriveTime Car Sales
Thank you for leaving your review, Khuzlo. We understand that mechanical concerns are never ideal. All our vehicles go through our inspection process which is backed by a Limited Warranty for mechanical failures within the first 30-days/1,500-miles. We also offer a 5-day Vehicle Return Policy, that allows our customers the opportunity to inspect and get comfortable with their purchase. If you have additional questions, please send us a DM or call our Customer Relations Department at (888) 290-0148.
As always they have done a fabulous job…
As always they have done a fabulous job appreciated you all
7 July 2026
Unprompted review
Very fast and easy process
Very fast and easy process. Work with all credit, good place to get a car.
7 July 2026
Reply from DriveTime Car Sales
Thank you so much for your kind words, Ashley. We really appreciate you taking the time out of your day to share your DriveTime experience with us! We count ourselves lucky to have customers like you. We look forward to working with you again in the future!
Thank you,
DriveTime Customer Relations
Representative was helpful and willing…
Representative was helpful and willing to answer questions..Process was fast and easy..
7 July 2026
Omar was really amazing he made my…
Omar was really amazing he made my purchase super easy. Super nice salesman. Walked out with the car I wanted thank you Omar
6 July 2026
Unprompted review
Reply from DriveTime Car Sales
Hello Japhneia Young, Thanks for the awesome review! We work hard to meet your expectations, and we’re happy to hear we hit the mark for you. Come back and see us soon! Have a wonderful day!
DriveTime Customer Relations
Applied for loan without my permission
Applied for loan without my permission. Don’t trust them
6 July 2026
Unprompted review
Reply from DriveTime Car Sales
Thank you for reaching out regarding your experience with DriveTime. We would be happy to address any concerns you may have. Please send us a DM or give our Customer Relations Department a call at (888) 290-0148, so that we can help resolve this.
Amazing!!
Very friendly and easy going getting in a car! Love this place!
6 July 2026
Unprompted review
I was happy to get the car but I felt…
I was happy to get the car but I felt rushed. And it was because I felt rushed that I missed my door handle buttons being broken and now I have to go to the repair shop that wants to keep the car. I feel elated and disappointed at the same time
6 July 2026
Reply from DriveTime Car Sales
Thank you for leaving your review, Aquarius. We understand that mechanical concerns are never ideal. All our vehicles go through our inspection process which is backed by a Limited Warranty for mechanical failures within the first 30-days/1,500-miles. We also offer a 5-day Vehicle Return Policy, that allows our customers the opportunity to inspect and get comfortable with their purchase. If you have additional questions, please send us a DM or call our Customer Relations Department at (888) 290-0148.
The sales man Joe Franco
6 July 2026
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