ElectronicFirst.com Reviews 

54,330
TrustScore 4 out of 5

3.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 2,753 reviews, reviewers had a great experience with this company. Consumers frequently praise the affordable prices across a wide range of games and software, alongside the remarkably fast delivery of digital codes. People often mention that the online support team is extremely helpful and friendly, providing quick and effective solutions when any installation questions arise. However, some people mentioned that certain product keys were invalid or failed to activate properly, requiring additional steps to resolve the issue. A few other people also felt that the unexpected request for personal identification and verification documents during the digital purchasing process was rather frustrating.

What people talk about most

Product

Consumers find product to be ambiguous, experiencing a mix of great savings and severe activation issues.... See more

Customer service

Customers had ambiguous experiences with customer service. While some reviewers praised support for being... See more

Price

Reviewers highlight positive aspects of price, noting that costs are extremely affordable and competitive... See more

Service

Reviewers mention positive feedback about service, highlighting fast assistance, reliability, and excellent... See more

Website

People report ambiguous experiences with website features, with many praising the clean design and easy... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The product key worked, but the office version downloaded form the link provided for downloading the actual product could not be installed due to an error, so I had to get it directly from Microsoft.... See more

Rated 4 out of 5 stars

I received the software quickly, and it was an excellent price. The installation, however, wasn't that smooth. The product key didn't work as I expected, but had to call the phone number provided and... See more

Rated 3 out of 5 stars

This used to be a solid choice for windows serial keys. But now it is getting worse and worse. I usally buy two or more keys, and at least one or more are not working now with every purchase. Custo... See more

Rated 5 out of 5 stars

I have purchased many keys from this site over several years. Never had any issues. I finally had what seemed like a problematic key. I contacted customer support and they were quick to respond with f... See more


Company details

  1. Gaming services

Written by the company

ElectronicFirst.com has proudly served consumers for nearly two decades, amassing over 50,000 reviews from satisfied customers. As an online retailer of digital products, we specialize in Xbox, PlayStation, Nintendo, PC games, software retail keys, and much more. Our mission is to provide the lowest prices and deliver the best possible customer service. We operate 24/7, 365 days a year, with dedicated customer support available at all times to assist you. Choose ElectronicFirst.com for unbeatable deals and round-the-clock service.


Contact info

3.8

Great

TrustScore 4 out of 5

54k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 94% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.8

All reviews

(54,330)

3,211 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great price

Great price, very fast delivery and awesome after sales help. I had Emma help me and was very swift and eager to help, which she did

19 September 2026
Unprompted review
Rated 5 out of 5 stars

easy

easy, straightforward process that worked (unlike an earlier purchase attempt through a different vendor) - would definitely buy again

30 July 2026
Unprompted review
Rated 5 out of 5 stars

I recently bought a Win11 Pro retail…

I recently bought a Win11 Pro retail license key (2+1 free). I received a quick response and working keys. I highly recommend them for their very good prices, products, and trustworthy service.

10 September 2026
Unprompted review
Rated 1 out of 5 stars

They made a mistake giving me Vouchers…

They made a mistake giving me Vouchers rather than a code for 12 months subscription to PS plus. They were completely unhelpful and the communication went in circles (intended) until I finally gave up.

30 August 2026
Unprompted review
ElectronicFirst.com logo

Reply from ElectronicFirst.com

Hello Philip, and thank you for your review.

Sorry to hear about the mix-up with your order. Could you send us your order ID or email through Trustpilot so we can look into this?

Kind regards,
EF Support

Rated 5 out of 5 stars

Great support and fast resolution!

I recently purchased Office LTSC 2024 from Electronic First and after some time the activation stopped working. The product started showing a KMS-related error and I couldn’t reactivate it, even after re‑entering the key.

I contacted Electronic First and they provided me with a new key that worked immediately. The issue was resolved quickly and professionally, and their support was helpful throughout the process.

Overall, I’m very satisfied with the service and how fast they handled the problem. Highly recommended!

6 September 2026
Unprompted review
Rated 1 out of 5 stars

They closed my account

They sell fake Bitdefender keys and falsely claimed it was my user error that turned the Family Pack key into a trial. However, Bitdefender official support has confirmed that they were lying. Then, just 2 days later, they went as far as shutting down my account.

30 August 2026
Unprompted review
ElectronicFirst.com logo

Reply from ElectronicFirst.com

Hello Elizabeth, and thank you for your review.

Purchases on the account were blocked following a PayPal claim, which is standard procedure and not specific to you. We're looking into the Bitdefender key issue separately and will update your ticket shortly. We appreciate your understanding.

Kind regards,
EF Support

Rated 1 out of 5 stars

Bought a key with them

Bought a key with them, the key wasn’t valid for me. Apparently the United Kingdom doesn’t count as rest of world.

26 August 2026
Unprompted review
ElectronicFirst.com logo

Reply from ElectronicFirst.com

Hello Lee, and thank you for your review. Sorry for the trouble here, the listing wasn't labelled correctly for your region. We've issued a full refund and reached out with the details.

Kind regards,
EF Support

Rated 1 out of 5 stars

Once again, another store with Sold Out... VIRTUAL Keys!!!

Once again, a website where VIRTUAL keys are sold out. How??? Also, their site claims that their TrustPilot score is 4.1. Not sure how 3.8 = 41. Anyhow, I am glad I am not purchasing anything from there.

27 August 2026
Unprompted review
ElectronicFirst.com logo

Reply from ElectronicFirst.com

Hello, and thank you for your feedback. Stock on digital keys can fluctuate with supplier availability. We're always happy to help if there's something specific you're looking for.

Kind regards,
EF Support

Rated 1 out of 5 stars

SCAM DO NOT USE

SCAM DO NOT USE. Code they sent me for a game didnt work said it had already been used. Went through customer support, wouldn't give me another code or give me a refund. Avoid at all costs

Order number 1969037

22 August 2026
Unprompted review
ElectronicFirst.com logo

Reply from ElectronicFirst.com

Hello Danny, and thank you for your review.

We'd like to help sort this out. Could you share the email address used at checkout or your order ID so we can locate your order and take a look?

Kind regards,
EF Support

Rated 1 out of 5 stars

i bought a eset nod32 key but when i…

i bought a eset nod32 key but when i want to activate it,it says its a 1year trial account and activation key is already in use! its a pure scam! i want a full refund! SCAM!!!

23 August 2026
Unprompted review
ElectronicFirst.com logo

Reply from ElectronicFirst.com

Hello, and thank you for your review.

We're sorry this wasn't a smooth experience from the start. We've reached out to you directly with a resolution.

Kind regards,
EF Support

Rated 1 out of 5 stars

Serial number for Nitro Pro 10

Ι purchased a serial number for Nitro Pro 10. But after my purchase, I found out that this program is no longer available. And the serial numbers are invalid. This is unacceptable! You allow people to buy something that is off the market?

The cost is not an issue, it's a matter of principle... I am not satisfied with your services...

22 August 2026
Unprompted review
ElectronicFirst.com logo

Reply from ElectronicFirst.com

Hello Iosif, and thank you for your review.

We're sorry the code turned out to be for a product that is no longer available, that shouldn't have made it through to purchase. We've reached out to you directly via email with a resolution.

Kind regards,
EF Support

Rated 1 out of 5 stars

Waste of time

Waste of time! Ordered PSN credits to then be put through a verification process that didn't work and went around the houses before cancelling my order. Use eneba or loaded instead, much simpler customer journeys!

23 August 2026
Unprompted review
ElectronicFirst.com logo

Reply from ElectronicFirst.com

Hello Dale, and thank you for your review.

We're sorry the verification process gave you trouble, that's standard for gift card orders and not specific to you. If you reach out to us through Trustpilot with your order details, we'll take a look.

Kind regards,
EF Support

Rated 5 out of 5 stars

Gave me a code that’s already been…

Gave me a code that’s already been redeemed by someone
*ISSUE RESOLVED BY SUPPORT*
Thank you so kuch

19 August 2026
Unprompted review
ElectronicFirst.com logo

Reply from ElectronicFirst.com

Hello Raymond, and thank you for your review.

We're sorry the code didn't work as it should have. A replacement has been issued, and we've updated your ticket with all the details. Let us know if you need any further support.

Kind regards,
EF Support

Rated 5 out of 5 stars

First I thought it may be a bit dodgy…

First I thought it may be a bit dodgy as I normally buy the game to get the free beta so I decided to give it a go gave me the code to redeem try to redeem it through PlayStation didn't work got in contact with their customer service which were brilliant I had to go to Activision to get the code and then to place station what a plonker would definitely recommend

21 August 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look