Unlike other stores, one can always find a sales assistant to help and they are always very knowledgeable, friendly and eager to spend as much time as needed to find the right product that one is look... See more
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The order itself was processed fairly quickly, but the staff’s attitude left much to be desired. They treated me rather dismissively; I even felt uncomfortable. Judging by the fact that I was speakin... See more
Company replied
Ordered a click and collect item which was on stock in the shop. However, my order was cancelled because it was not on stock afterall. Might be a webside glitch or an employee who couldn't find the it... See more
Company replied
Bought a vacuum machine marked as factory outlet piece or something in those lines. I thought it would be like an open-box, refurbished piece. However, I was greatly surprised to see a I received a hi... See more
Company replied
Company details
About Elgiganten A/S
Written by the company
Uanset om du har spørgsmål om produkterne, din ordre eller andet, kan du altid fange os på Facebook. Vi har et stort hold bag, med specialister fra vores varehuse indenfor alle varegrupper - og ydermere håndplukkede ressourcer fra vores kundecenter - til at klare alle typer spørgsmål!
Så kom ind på Facebook og mød os!
Så kom ind på Facebook og mød os!
Elgiganten A/S
Written by the company
- WE HELP EVERYONE ENJOY AMAZING TECHNOLOGY
- Det vil vi gøre, ved at være den ledende, mest fleksible og mest effektive og bæredygtige udbyder af elektroniske produkter og services, der leverer varerne med værdi for pengene. Vi tror på, at vores vision lykkes, hvis vi lytter til vores kunder og til hinanden, og hvis vi hjælper, rådgiver og yder den bedste indsats. Vi vil ikke bare sælge dig det, vi tror du ønsker. Vi vil hjælpe dig med at give dig det, du vil have og drømmer om.
PRISMATCH, bare en af mange fordele
Hos os kan du være sikker på at få værdi for pengene og altid lave priser. Derfor tilbyder vi prismatch i købsøjeblikket
Vi lever af glade kunder, og vi er ikke bedre end vores seneste kundeoplevelse. Vi har store ambitioner og stræber efter at give dig den bedste oplevelse, hver gang du er i kontakt med os. Udover et kæmpe udvalg tilbyder vi, det vi mener er, markedets bedste kundefordele, og vi lover at gøre alt, hvad vi kan for, at du får en god oplevelse hos os!
Contact info
Arne Jacobsens Allé 16, 2 sal, 2300, København S, Denmark
- 70 80 70 70
- www.elgiganten.dk
3.5
Average
145k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
A good experience
14 July 2026
Reply from Elgiganten A/S
Hi Carsten,
Thank you very much for taking the time to share your experience with us.
I am pleased to hear that you are satisfied with shopping at Elgiganten and that your experience has met your expectations. We hope you enjoy your new product!
Your positive feedback is greatly appreciated, and we truly value that you chose to share it with us.
I wish you a very pleasant day.
Kind regards,
Mikkel
Elgiganten Customer Service Centre
Best products, best prices and the greatest staff.
Unlike other stores, one can always find a sales assistant to help and they are always very knowledgeable, friendly and eager to spend as much time as needed to find the right product that one is looking for. I will shop no where else for electronics, appliances and/or whatever Elgiganten sells. Other competitors may sell the same brand name products but only this store has the staff to be there when needed. Best products, best prices and the greatest staff. You won't be disappointed. Randers Sø store best around.
14 July 2026
Reply from Elgiganten A/S
Hi Philip,
Thank you very much for taking the time to leave us a review on Trustpilot.
I'm delighted to hear that you have consistently had such positive experiences with us. That is exactly the kind of experience we strive to provide for all our customers.
We truly appreciate your positive feedback, and I hope you will enjoy your new product once it arrives.
Have a wonderful day!
Kind regards,
Slim
Elgiganten Customer Centre
Ordered a click and collect item which…
Ordered a click and collect item which was on stock in the shop. However, my order was cancelled because it was not on stock afterall. Might be a webside glitch or an employee who couldn't find the item.
14 July 2026
Reply from Elgiganten A/S
Hi Jonas,
Thank you very much for taking the time to leave us a review on Trustpilot.
I am very sorry to hear that you did not receive your order due to an inventory error. This was never our intention.
Unfortunately, on rare occasions, inventory discrepancies can occur despite our best efforts.
We are constantly striving to improve, and we actively use customer feedback to help us do so.
Despite this disappointing experience, I hope you have a good day.
Kind regards,
Slim
Elgiganten Customer Centre
Easy click and collect process- helpful staff
There was a great promotion on the vacuum I bought and the pick up was easy. The staff were very helpful seeing the device was too heavy and provided assistance :)
14 July 2026
Reply from Elgiganten A/S
Hi Sara,
Thank you very much for taking the time to leave us a review on Trustpilot.
I’m delighted to hear that you had a positive experience with us and that you received a warm welcome from our store staff.
We truly appreciate your kind feedback, and I hope you enjoy your new product for a long time to come.
Have a wonderful day!
Kind regards,
Slim
Elgiganten Customer Centre
One month delivery...maybe
One month delivery...maybe
I can see that its just one star review these days. So dont shop here. I ordered something and after agreed 3 weeks of delivery...lets wait another 2
So temu i guess.
Not the first lame experience though. Got a 15000 dkk laptop some 10 years ago and i saw that its not new when i opened and saw the scratches on the screws. Instead of an apology i got an attitude from some 12 years old "manager" using snappy voice to go with "well, what do you want me to do"
Just stay away from this shop. Go to power, spend 50 dkk more and have a happy life
25 June 2026
Reply from Elgiganten A/S
Hi Nick,
Thank you very much for taking the time to review us on Trustpilot.
I am very sorry that you have not received your order as planned. This is certainly not the experience we intended to provide.
I completely understand how frustrating this situation can be. However, the delay is due to the fact that we have not yet received the shipment from the manufacturer. When the manufacturer postpones the delivery, there is unfortunately little we can do beyond keeping you informed about the situation.
Despite this disappointing experience, I wish you a pleasant day.
Kind regards,
Slim
Elgiganten Customer Center
I had a very good experience buying…
I had a very good experience buying online! Now I'll wait for the order! It's the first time I'm buying from this online store! 😊
10 July 2026
Reply from Elgiganten A/S
Hi Daniel,
Thank you very much for taking the time to review us on Trustpilot.
I am delighted to hear that you had a positive experience with us.
We truly appreciate your kind feedback, and I hope you will enjoy your new product once it arrives.
Wishing you a wonderful day.
Kind regards,
Slim
Elgiganten Customer Center
Staff’s attitude left much to be desired
The order itself was processed fairly quickly, but the staff’s attitude left much to be desired.
They treated me rather dismissively; I even felt uncomfortable. Judging by the fact that I was speaking English, they didn’t treat me the same way they treated the woman in front of me, who was speaking Danish—they even smiled at her and wished her a good day. I guess I didn’t deserve that :)
11 July 2026
Reply from Elgiganten A/S
Hi Teo,
Thank you very much for taking the time to review us on Trustpilot.
I am very sorry to hear about the unpleasant experience you had in the store. That is certainly not acceptable.
We place great importance on providing the best possible service to all our customers, regardless of diversity or language barriers, and we continuously strive to meet that standard.
Naturally, this is not the kind of experience we want our customers to have, and we will use your feedback as an opportunity to improve.
Despite your disappointing experience, I wish you a pleasant day.
Kind regards,
Slim
Elgiganten Customer Center
Very good
Very good, i thought the product come later but they are so on time and packed very carefully
20 June 2026
Reply from Elgiganten A/S
Hi Quynh,
Thank you very much for taking the time to leave us a review on Trustpilot.
I’m delighted to hear that you had a positive experience with us.
We truly appreciate your kind feedback, and I hope you enjoy your new product for a long time to come.
Have a wonderful day!
Kind regards,
Slim
Elgiganten Customer Center
Great service and advice
Click and collect worked well. Staff in the Naestved branch were very well informed and very helpful
3 July 2026
Reply from Elgiganten A/S
Hello,
Thanks for taking time out of your day to give us a review on Trustpilot.
It's very nice to read, that our click and collect worked well, and that the staff in Næstved were very helpful and well-informed.
I hope, that you'll enjoy your new Macbook!
Your positive feedback is valued, and I appreciate that you shared it with all of us.
Have a nice day!
Best regards
Tilla
Elgigantens Customer Care Center
Good service
7 July 2026
Reply from Elgiganten A/S
Hej
Mange tak for at du har taget dig tid til at dele din oplevelse med os.
Det glæder mig at høre, at du er tilfreds med at handle I Elgiganten og at din oplevelse har levet op til dine forventninger. Vi håber at du bliver glad for dit nye produkt!
Din positive feedback er værdsat, og vi sætter stor pris på, at du har valgt at dele den med os.
Jeg ønsker dig en rigtig god dag.
Med venlig hilsen
Mikkel
Elgigantens Kundecenter
Service in the store
7 July 2026
Reply from Elgiganten A/S
Hello,
Thanks for taking time out of your day to give us a review on Trustpilot.
I'm very sorry to read, if you experienced bad service at the store regarding your latest collect at store ordrer.
If you have any feedback regarded to the store, then you're more than welcome to write to us on social.ccc@elgiganten.dk with an ordrer number and a link to this Trustpilot, then we can inform the store on how to improve ourselves.
I appreciate that you shared your experience with us.
Have a nice day!
Best regards
Tilla
Elgigantens Customer Care Center
Klik&Hent…
I ordered something with Klik&Hent yesterday that I was supposed to be able to pick up in an hour. 24 hours later my order still hasn't been processed and I have no information about when I will be able to pick it up. I wanted to make the process faster by using Klik&Hent service, but it did the opposite and that's really annoying.
6 July 2026
Reply from Elgiganten A/S
Hello,
Thank you for taking the time to leave us a review on Trustpilot.
I would like to apologize for the delay with your Click & Collect order. I completely understand how frustrating this can be.
We are currently experiencing technical issues affecting our Click & Collect service. Our teams are working to resolve the issue as quickly as possible, and we hope to have things running again soon.
We appreciate your patience and understanding.
Have a great day!
Kind regards,
Ellen
Customer Care Center
Good customer service
I have been always happy with the way they provide customer service.
4 July 2026
Reply from Elgiganten A/S
Hello,
Thank you for taking the time to leave us a review here on Trustpilot.
I’m happy to hear that you’re once again satisfied with your purchase from Elgiganten.
I hope your new products brings you plenty of joy.
I wish you a great day!
Kind regards
Ellen
Customer Care Center
They don't do price matches anymore
They don't do price matches anymore, and the staff in FRB Center are incredibly rude
5 July 2026
Unprompted review
Reply from Elgiganten A/S
Hi,
Thank you for your review.
We are sorry to hear that you left with this impression. We would like to clarify that we still offer price matching, although the terms and conditions have been updated.
We also sincerely apologize if you experienced rude or unhelpful behaviour from our team at Frederiksberg Center.
Providing friendly and professional service is something we take very seriously, and it is disappointing to hear that we did not meet your expectations during your visit.
Thank you for taking the time to share your feedback with us.
Wishing you a great day.
Best regards
Benjamin
Elgiganten Customer Care Center
Factory Outlet Vacuum Machine
Bought a vacuum machine marked as factory outlet piece or something in those lines. I thought it would be like an open-box, refurbished piece. However, I was greatly surprised to see a I received a highly used piece with the old full dust bag still inside and the dusting flying out when I opened the badly packed box. Very disappointed, but I see it’s a working piece, so I decided to keep it.
30 June 2026
Reply from Elgiganten A/S
Hello Danny,
Thanks for taking time out of your day to give us a review on Trustpilot.
I'm very sorry to read, that the outlet vacuum you received was filled with dust. That is not the service we wish to give our customers.
One of our stores had the responsibility to make sure everything was all right with this vacuum before sending it out. I have asked them to reach out to you with a solution with the dust. Be aware, the store will call you from an anonymous number either today or tomorrow.
If you need help with anything, then you're more than welcome to write to us on social.ccc@elgiganten.dk with your order number and a link to this Trustpilot review. Then we can follow up on your case.
I wish you a very nice weekend.
Best regards
Tilla
Elgigantens Customer Care Center
Keep piling costs on top
Ordered a fridge and they tried to deliver but it wouldn't fit in the elevator. As there was only 1 guy they took the fridge back to storage as they need 2 people for the stairs. I had to contact them to find out what next and they said they would need to add 1500 dkk as it is a special job to deliver that. I cancelled the order. They didn't even know about the elevator before but knew the size of the package and that it had to go up to a 3rd floor in Copenhagen (They should know what that means). If I woudl have known about that amount of extra cost I wouldn't have ordered in the first place. So had to go through some trouble and stay home for nothing. Not ordering with them anymore.
2 July 2026
Unprompted review
Reply from Elgiganten A/S
Hello,
Thanks for taking time out of your day to give us a review on Trustpilot.
I'm very sorry, that we couldn't deliver your fridge.
It's correct, that if a delivery is difficult, then we can at your home evaluate whether or not if we can deliver it, or if we need two men to carry the product up instead of our hand truck.
It's limited from what I can see on your case. You're therefore welcome to send your order number, a link to your Trustpilot and a short description of your experience to social.ccc@elgiganten.dk then we can follow up.
Thank you for sharing your experience.
Have a nice day!
Best regards
Tilla
Elgigantens Customer Care Center
Reply from Elgiganten A/S
Hello,
Thank you very much for taking the time to leave us a review on Trustpilot.
I’m delighted to hear that you had a positive experience with us.
We hope to earn that fifth star from you in the future, and I hope you will enjoy your new product for a long time to come.
Have a wonderful day and a great weekend.
Kind regards,
Slim
Elgiganten Customer Service
I went to the shop in Stroget today to…
I went to the shop in Stroget today to pick up Dyson I purchased online. I was declined to pick up because my digital passport was not enough even though I had the receipt of purchase with the same name. Very disappointing.
29 June 2026
Reply from Elgiganten A/S
Hello,
Thanks for taking time out of your day to give us a review on Trustpilot.
It's correct, that you need to show valid picture ID, when you collect a collect at store purchase.
If the store doesn't asses the ID as valid, then you can't pick up your purchase.
I appreciate, that you share your experience with us.
Have a nice day!
Best regards
Tilla
Elgigantens Customer Care Center
Super customer service by E mails
26 June 2026
Reply from Elgiganten A/S
Hi Anuradha,
Thank you very much for taking the time to review us on Trustpilot.
I’m pleased to hear that your experience with us was a positive one.
We greatly appreciate your kind feedback.
I wish you a wonderful day.
Kind regards,
Slim
Elgiganten Customer Center
Same convenience as used to be in…
Same convenience as used to be in Sweden when I lived there some time ago. I appreciate the level of service and knowledge among the employees. And the fact that I'm English-speaking rather than Danish wasn't an issue at all!
12 June 2026
Unprompted review
Reply from Elgiganten A/S
Hi Max,
Thank you for taking the time to share your feedback.
We are very happy to hear that you are satisfied with the services we provide.
Wishing you a great day!
Best regards
Benjamin
Elgiganten Customer Care Center
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