I’ve purchased a few different items from them recently—a portable AC, a clothing iron, and a memory card—and everything has performed well so far. They offer great value for money across a wide range... See more
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See what reviewers are saying
It’s ridiculous if you place an order and you have to pick it up, they have no system and they ask you to wait in line after all the people who have multiple questions. Instead of just getting the pac... See more
Ordered Samsung Odyssey G5 monitor. Received Philips Sonicare toothbrush instead.For several days Elgiganten and Bring have been sending me in circles between each other. They keep giving wrong inf... See more
Company replied
Great advices given by 2 employees 1- for a computer upgrade with greatest price conditions. This is about following up on a discussion with this employe (Victor) some weeks back. 2- a new employ... See more
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Company details
About Elgiganten A/S
Written by the company
Uanset om du har spørgsmål om produkterne, din ordre eller andet, kan du altid fange os på Facebook. Vi har et stort hold bag, med specialister fra vores varehuse indenfor alle varegrupper - og ydermere håndplukkede ressourcer fra vores kundecenter - til at klare alle typer spørgsmål!
Så kom ind på Facebook og mød os!
Så kom ind på Facebook og mød os!
Elgiganten A/S
Written by the company
- WE HELP EVERYONE ENJOY AMAZING TECHNOLOGY
- Det vil vi gøre, ved at være den ledende, mest fleksible og mest effektive og bæredygtige udbyder af elektroniske produkter og services, der leverer varerne med værdi for pengene. Vi tror på, at vores vision lykkes, hvis vi lytter til vores kunder og til hinanden, og hvis vi hjælper, rådgiver og yder den bedste indsats. Vi vil ikke bare sælge dig det, vi tror du ønsker. Vi vil hjælpe dig med at give dig det, du vil have og drømmer om.
PRISMATCH, bare en af mange fordele
Hos os kan du være sikker på at få værdi for pengene og altid lave priser. Derfor tilbyder vi prismatch i købsøjeblikket
Vi lever af glade kunder, og vi er ikke bedre end vores seneste kundeoplevelse. Vi har store ambitioner og stræber efter at give dig den bedste oplevelse, hver gang du er i kontakt med os. Udover et kæmpe udvalg tilbyder vi, det vi mener er, markedets bedste kundefordele, og vi lover at gøre alt, hvad vi kan for, at du får en god oplevelse hos os!
Contact info
Arne Jacobsens Allé 16, 2 sal, 2300, København S, Denmark
- 70 80 70 70
- www.elgiganten.dk
3.5
Average
145k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It’s ridiculous if you place an order…
It’s ridiculous if you place an order and you have to pick it up, they have no system and they ask you to wait in line after all the people who have multiple questions. Instead of just getting the package right away, I had to wait 30 minutes for someone to hand me my order that I already paid for. Horrible service.
1 August 2026
Pleasant experience every time.
22 December 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Great advices given by 2 employees
Great advices given by 2 employees
1- for a computer upgrade with greatest price conditions. This is about following up on a discussion with this employe (Victor) some weeks back.
2- a new employee helped me for finding explanation about a reimbursement. Focus, dedication, kindness
1 August 2026
Reply from Elgiganten A/S
Hi Agnes,
Thank you very much for taking the time to review us on Trustpilot.
I'm delighted to hear that you received such fantastic service from our staff. It's wonderful to know that you were met with kindness, dedication, and some truly great prices.
We greatly appreciate your positive feedback, and I hope you enjoy your new product.
Have a wonderful day.
Kind regards,
Marcus
Elgiganten Customer Service Centre
Reply from Elgiganten A/S
Hello,
Thanks for taking time out of your day to give us a review on Trustpilot.
It's very nice to read, that the website was quick and easy to use in relation to your latest online order.
I hope, that you will enjoy your new Airpods!
Have a nice weekend!
Best regards
Tilla
Elgigantens Customer Care Center
Reply from Elgiganten A/S
Hi Saif,
Thank you very much for taking the time to leave us a review on Trustpilot.
I'm delighted to hear that you had a positive experience with our Click & Collect service.
We truly appreciate your kind feedback, and I hope you enjoy your new product.
Have a wonderful day!
Kind regards,
Slim
Elgiganten Customer Center
No stock, no apology.
No stock, no apology.
As is now becoming more and more the norm with Elgiganten, I see a particular device is in stock at a specific shop. Slightly more expensive than ordering it online, but I'm happy to pay a small premium for the luxury of having the thing I want immediately. I drive over, wait for 25 minutes for a salesperson to become available, give them the SKU, they go in the back for 10 minutes, and then come back to say "it's actually not available".
No "sorry you drove 20km for nothing", no "we'll order it and deliver it home for free because we messed up". I understand individual sales people can't take that burden on themselves, but the fact that this is a systematic problem across shops, and the employees are not empowered to actually improve customer satisfaction is staggering and mind boggling at this point.
No slight against the sales person; they were great, and I could see they felt bad.
My wife was browsing while I was waiting. She picked up a small decorative lamp. It said 249,- in the shop. We arrive at the till, and we're asked for 349,-. We tell the person it's listed as 249, she argues that we're wrong. She randomly asks for my name, as if that somehow unlocks a cheaper price? I tell her I'm happy to go take a picture and show her it's listed as 249. She says it doesn't matter, because the computer says it's 349. Giving my name didn't unlock a cheaper price.
It's cheaper online, we went home.
29 July 2026
Unprompted review
Reply from Elgiganten A/S
Hello Sebastian,
Thanks for taking time out of your day to give us a review on Trustpilot.
I apologize if you have experienced a pattern that we have stock error multiple times in our stores, and that the service level in store wasn't the greatest either.
If you want to make sure an item is in stock before going to a store, then we recommend you make a click and collect. Within an hour then the store will make the item ready for pick up. If there is a stock error, we will notify you within an hour, so you don't have to drive to the store.
I appreciate that you shared your experience with us.
I wish you a nice day.
Best regards
Tilla
Elgigantens Customer Care Center
Reply from Elgiganten A/S
Hello,
Thank you very much for taking the time to review us on Trustpilot.
I'm delighted to hear that you had such a positive experience with our staff in the store.
Have a wonderful day.
Kind regards,
Marcus
Elgiganten Customer Service Center
I’ve purchased a few different items…
I’ve purchased a few different items from them recently—a portable AC, a clothing iron, and a memory card—and everything has performed well so far. They offer great value for money across a wide range of products. In my experience, they generally stand behind their warranty, though support can vary a bit on a case-by-case basis. Overall, a reliable store with solid deals.
28 June 2026
Reply from Elgiganten A/S
Hi Naveed,
Thank you very much for taking the time to leave us a review on Trustpilot.
I'm pleased to hear that your overall experience with us has been positive.
We are constantly striving to improve, and we actively use feedback from our customers to help us do so.
We hope to earn that fifth star from you in the future, and I also hope you are getting great enjoyment from your products.
Wishing you a wonderful day.
Kind regards,
Slim
Elgiganten Customer Center
Reply from Elgiganten A/S
Hello Gudmundur,
Thank you for taking the time to leave a review on Trustpilot.
We are delighted to hear that you had a positive experience with our online store.
We wish you a great day.
Kind regards
Marcus
Elgiganten Customer Service
Good service, good price.
Great - really good ordering process, great service at pickup and a good price too. Coming from the UK, where this is only just getting as good and the brick and mortar shops are disappearing, it was really nice to have this option.
12 July 2026
Reply from Elgiganten A/S
Hello Nic,
Thank you for taking the time to leave a review on Trustpilot.
We are delighted to hear that you had a positive experience with both our store and our staff. It is great to know that our Click & Collect service contributed to making your experience a good one.
We wish you a great day.
Kind regards,
Marcus
Elgiganten Customer Service
I paid extra for a delivery that should…
I paid extra for a delivery that should have arrived today but never did. I stayed home all day waiting for it, and it never showed up. Terrible delivery service.
23 July 2026
Reply from Elgiganten A/S
Hello Thomas,
Thank you for taking the time to leave a review on Trustpilot.
First and foremost, we are sorry that your package was not delivered to your home as expected. We understand that this is disappointing, and as a gesture of goodwill, I have refunded your shipping costs.
We hope this helps improve your overall experience with us.
We wish you a great day.
Kind regards
Marcus
Elgiganten Customer Service
Fast and reliable
21 July 2026
Reply from Elgiganten A/S
Hi Daniel,
Thank you very much for taking the time to leave us a review on Trustpilot.
I am delighted to hear that you had a positive experience with us.
We truly appreciate your kind feedback, and I hope you will enjoy your new product for many years to come.
Have a wonderful day.
Kind regards,
Slim
Elgiganten Customer Center
Received toothbrush instead of ordered monitor – extremely poor service
Ordered Samsung Odyssey G5 monitor.
Received Philips Sonicare toothbrush instead.For several days Elgiganten and Bring have been sending me in circles between each other. They keep giving wrong information (claiming the package is still at pickup point even though I already received the wrong item at home).Very unprofessional handling of a clear warehouse mistake.
I just want my money back.Order number / tracking: 370727790062497187
(attaching screenshots)
21 July 2026
Unprompted review
Reply from Elgiganten A/S
Hello,
Thank you for taking the time to leave us a review here on Trustpilot.
I'm sorry to hear that you have received the wrong product.
I have taken a closer look at the case and can see that we contacted the store that shipped the item earlier today.
You can expect to hear back from them latest tomorrow, so for now I would kindly ask you to wait for their response.
If you do not receive any further updates, please feel free to contact us at social.ccc@elgiganten.dk.
Simply include your order number so that we can easily find your order.
I wish you a great day.
Kind regards
Ellen
Customer Care Center
Good service!
19 July 2026
Reply from Elgiganten A/S
Hej Luis,
Mange tak fordi at du tager dig tid til at anmelde os på Trustpilot.
Det glæder mig, at din oplevelse med os var god.
Vi sætter stor pris på din positive feedback, og jeg håber at du får stor glæde af dit nye produkt.
Du må have en dejlig dag.
Med venlig hilsen
Slim
Elgigantens Kundecenter
I needed a new computer after my old…
I needed a new computer after my old one broke suddenly and was able to pick one up in an hour. Service was organized and simple.
18 July 2026
Reply from Elgiganten A/S
Hi Kristina,
Thank you for taking the time to share your feedback.
We are glad to hear that we were able to provide the service you needed in your unfortunate situation. We look forward to support you again another time if needed.
Wishing you a great day!
Best regards
Benjamin
Elgiganten Customer Care Center
Reply from Elgiganten A/S
Hello,
Thank you for taking the time to leave us a review here on Trustpilot.
I’m happy to hear that you’re satisfied with your purchase at Elgiganten.
I hope your new product brings you plenty of joy and works perfectly for your needs.
I wish you a great weekend!
Kind regards
Ellen
Customer Care Center
A good experience
14 July 2026
Reply from Elgiganten A/S
Hi Carsten,
Thank you very much for taking the time to share your experience with us.
I am pleased to hear that you are satisfied with shopping at Elgiganten and that your experience has met your expectations. We hope you enjoy your new product!
Your positive feedback is greatly appreciated, and we truly value that you chose to share it with us.
I wish you a very pleasant day.
Kind regards,
Mikkel
Elgiganten Customer Service Centre
Best products, best prices and the greatest staff.
Unlike other stores, one can always find a sales assistant to help and they are always very knowledgeable, friendly and eager to spend as much time as needed to find the right product that one is looking for. I will shop no where else for electronics, appliances and/or whatever Elgiganten sells. Other competitors may sell the same brand name products but only this store has the staff to be there when needed. Best products, best prices and the greatest staff. You won't be disappointed. Randers Sø store best around.
14 July 2026
Reply from Elgiganten A/S
Hi Philip,
Thank you very much for taking the time to leave us a review on Trustpilot.
I'm delighted to hear that you have consistently had such positive experiences with us. That is exactly the kind of experience we strive to provide for all our customers.
We truly appreciate your positive feedback, and I hope you will enjoy your new product once it arrives.
Have a wonderful day!
Kind regards,
Slim
Elgiganten Customer Centre
Ordered a click and collect item which…
Ordered a click and collect item which was on stock in the shop. However, my order was cancelled because it was not on stock afterall. Might be a webside glitch or an employee who couldn't find the item.
14 July 2026
Reply from Elgiganten A/S
Hi Jonas,
Thank you very much for taking the time to leave us a review on Trustpilot.
I am very sorry to hear that you did not receive your order due to an inventory error. This was never our intention.
Unfortunately, on rare occasions, inventory discrepancies can occur despite our best efforts.
We are constantly striving to improve, and we actively use customer feedback to help us do so.
Despite this disappointing experience, I hope you have a good day.
Kind regards,
Slim
Elgiganten Customer Centre
Easy click and collect process- helpful staff
There was a great promotion on the vacuum I bought and the pick up was easy. The staff were very helpful seeing the device was too heavy and provided assistance :)
14 July 2026
Reply from Elgiganten A/S
Hi Sara,
Thank you very much for taking the time to leave us a review on Trustpilot.
I’m delighted to hear that you had a positive experience with us and that you received a warm welcome from our store staff.
We truly appreciate your kind feedback, and I hope you enjoy your new product for a long time to come.
Have a wonderful day!
Kind regards,
Slim
Elgiganten Customer Centre
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