Bought a replacement link for gold St Christopher from them. After a few months the link simply broke, not yanked or anything, just broke while sitting down. Took back in, was sent away & informed the... See more
Company replied
Location
Switch locationUNIT E9B WHITELEY SHOPPING CENTRE, WHITELEY WAY, PO15 7PD FAREHAM, Whiteley, GB
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Expensive jewelery but cheaply made. Will guarantee to break on you. 5 necklaces later still paying insurence due to poor quality of gold and still being fobbed off with excuses to not refund me!
Company replied
Just been to Ernest Jones at Whitely and received excellent service from George, who re-set my watch which other people struggled with. He was very knowledgeable and polite, providing excellent tuiti... See more
Ladies in Whiteley store couldn't have been more helpful. Online service did exactly what it said it would.
Company details
About Ernest Jones - FAREHAM Unit
Written by the company
Whether you’re looking to mark that special milestone or choose a timeless gift that shows your loved ones how much you care, at Ernest Jones we’re here to help you turn those moments into memories.
Our welcoming team of experts will guide you through our carefully curated selection of prestige watches, sparkling diamonds, and desirable jewellery,
Whether you’re shopping in-store or online, we are at your service to help you find not just a gift, but THE gift. Our click and collect, by appointment, online consultations with an expert, live chat and virtual try on tools offer you the reassurance you need to feel confident in your purchase.
As watch experts, we are here to help you choose a timepiece. Browse our curated collection of prestige brands including Omega, Tag Heuer, Tudor, Breitling, Bremont, Cartier, and Chopard.
We understand that your luxury Swiss watch means a lot to you and that you’ll want to maintain it properly, and our after-care service will ensure your timepiece is properly maintained.
We know your purchase is just the start of the memory not the end. Our expert team offer restoration, cleaning and repairs to keep your precious diamond and other jewellery looking its best. Trusted and reliable, we’re always at your service, no matter when you need us.
From the moment you realise they’re ‘the one’ to your big day and beyond, we’re here to support your special day. As bridal experts, our teams can guide you with choosing the perfect engagement ring, to your wedding bands and gifting needs.
Our welcoming team of experts will guide you through our carefully curated selection of prestige watches, sparkling diamonds, and desirable jewellery,
Whether you’re shopping in-store or online, we are at your service to help you find not just a gift, but THE gift. Our click and collect, by appointment, online consultations with an expert, live chat and virtual try on tools offer you the reassurance you need to feel confident in your purchase.
The Watch Experts
As watch experts, we are here to help you choose a timepiece. Browse our curated collection of prestige brands including Omega, Tag Heuer, Tudor, Breitling, Bremont, Cartier, and Chopard.
We understand that your luxury Swiss watch means a lot to you and that you’ll want to maintain it properly, and our after-care service will ensure your timepiece is properly maintained.
At Your Service
We know your purchase is just the start of the memory not the end. Our expert team offer restoration, cleaning and repairs to keep your precious diamond and other jewellery looking its best. Trusted and reliable, we’re always at your service, no matter when you need us.
Here For You From ‘I Do’
From the moment you realise they’re ‘the one’ to your big day and beyond, we’re here to support your special day. As bridal experts, our teams can guide you with choosing the perfect engagement ring, to your wedding bands and gifting needs.
Contact info
UNIT E9B WHITELEY SHOPPING CENTRE, WHITELEY WAY, PO15 7PD, FAREHAM, Whiteley, United Kingdom
- 01489580941
2.3
Poor
8 reviews
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My wife's wedding ring needed resizing…
My wife's wedding ring needed resizing prior to our wedding.
That seemed to go quite smoothly. However, shortly after the wedding the ring split. We took it back to the store where they said they would get a workshop to do a repair. We were surprised to learn that the workshop decided my wife had damaged the ring herself despite the fact her engagement ring which was more delicate and sits adjacent on her finger to the wedding ring was not damaged.
After a bit of pressure, they agreed to do us a favour and make the repair for free. Despite the fact the rent is only 4 months old at most and completely ignoring the fact the ring has already undergone work when it was resized and that that was potentially more likely cause of the ring breaking.
That was 10 weeks ago. We've had very poor communication. The store have never rang us. We have always had to ring them. We finally
had a text to say the ring is ready. The company seem to not care a jot, that a wedding ring is probably the most important item that they sell to their customers. We've been on our honeymoon. Had our first Christmas and valentine's Day as a married couple without the ring.
They did not want to hear about a refund or compensation as they truly seem to believe they are doing us the favour.
Avoid avoid avoid.
26 February 2026
Unprompted review
Reply from Ernest Jones - FAREHAM Unit
Hi, We regret to hear about the issues with the ring repair and the poor communication you've experienced. We appreciate you bringing this to our attention. If you would like to discuss the matter further, please call customer service on 0800 458 1065 and choose option 3 and quote case number 2765645. Kind Regards Danielle
Expensive jewelery but cheaply made
Expensive jewelery but cheaply made. Will guarantee to break on you. 5 necklaces later still paying insurence due to poor quality of gold and still being fobbed off with excuses to not refund me!
15 September 2025
Unprompted review
Reply from Ernest Jones - FAREHAM Unit
Hi Mia, thanks for your feedback. Please give us a call on 08004581066 with your case reference 02693286 and we will assist. Kind regards Elaine
Bought a replacement link for gold St…
Bought a replacement link for gold St Christopher from them. After a few months the link simply broke, not yanked or anything, just broke while sitting down. Took back in, was sent away & informed they would not replace as analysis showed it had been yanked???I have bought wedding rings, had jewellery re-sized with them etc, etc in the past. Never had a problem. Will never use again, absolutely shoddy workmanship and non existent aftercare.
30 August 2025
Unprompted review
Reply from Ernest Jones - FAREHAM Unit
Hi Adie,
Thank you for getting in touch with us and I am disappointed to learn there is an issue with the St Christopher you had purchased.
To help us better understand what has happened, we would like the opportunity to discuss this further with you. When it is convenient, please call us on 0800 458 1066 (opt 3), your case number is CS2688001.
Kind regards,
Beck
Just been to Ernest Jones at Whitely…
Just been to Ernest Jones at Whitely and received excellent service from George, who re-set my watch which other people struggled with. He was very knowledgeable and polite, providing excellent tuition on how to re-programme my watch in the future.
17 August 2024
Unprompted review
Ladies in Whiteley store couldn't have…
Ladies in Whiteley store couldn't have been more helpful.
Online service did exactly what it said it would.
25 June 2021
Staff really helpful
3 June 2021
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