Eurocell plc Reviews 

9,045
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 2,348 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful and friendly staff members who provide expert advice, go above and beyond, and make every single interaction pleasant. People also mention that the website makes online ordering very easy, deliveries arrive remarkably quickly, and the items purchased are of wonderful overall quality. However, some reviewers were not happy with delivery communication, noting a frustrating lack of tracking information, advance notice, or timely updates regarding their order status. Consumers additionally mentioned difficulties when trying to track shipments or waiting extended periods without hearing back from local branches about scheduled drop-off times.

What people talk about most

Staff

Clients share profound appreciation for the staff, frequently highlighting their helpfulness, extensive... See more

Order

Users describe positive interactions with order, noting that the website makes it easy to find products and... See more

Delivery service

Consumers find delivery service to be highly satisfactory, frequently praising super fast turnaround times,... See more

Product

Customers consistently note positive experiences with product, highlighting a great selection of items,... See more

Service

Customers had overwhelmingly positive experiences with service, highlighting fast delivery, professional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Incredibly helpful and friendly staff I needed some upvc trim to cover around a corner shower base I'd tried everywhere. The staff member (didn't catch his name sorry) Helped me pick something suitabl... See more

Rated 5 out of 5 stars

Wanted 2 end caps. No local store had any in stock. No way to back order for collection, only delivery at £10 - for items valued at £2.71. Ouch! Julie Harrison, Eurocell Response Co Ordinator cam... See more

Rated 5 out of 5 stars

First class delivery service on our online order as it was free delivery due to amount spent on order Also order was delivered for 11 am so that was excellent Can’t fault this company as its fir... See more

Rated 5 out of 5 stars

It was a lot to do with product availability and also price of the items needed to do our DIY Project at a low cost without getting a reduction ie make / best item for good cost is important to us... See more



Company details

  1. #67 of 114 best companies in Building Materials Supplier
  2. #37 of 70 best companies in Garden building supplier
  3. #147 of 248 best companies in Home improvement shop
  4. #19 of 40 best companies in PVC windows supplier
  5. #20 of 40 best companies in Roofing Supply Shop
  6. #21 of 43 best companies in Window supplier

About Eurocell plc

Written by the company

Eurocell plc is the UK’s leading manufacturer, distributor and recycler of PVC-U window, door, conservatory and roofline systems, offering the widest product range of any single brand. SHOP ONLINE WINDOWS

Contact info


4.6

Excellent

TrustScore 4.5 out of 5

9k reviews

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Replied to 94% of negative reviews

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4.6

All reviews

(9,045)

2,303 reviews in the last 12 months

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Rated 5 out of 5 stars

Personalised service from start to finish

Decided to look at Eurocell for a bespoke Garden office with storage space. We got what felt like a very personalised service from the off with a great sales representative (Robin Iles) who comprehensively talked us through the options and was incredibly helpful both before and after we'd confirmed the sale. He was available at any time to answer the smallest question about the build. The pre-fitting delivery of the garden room parts was unbelievably smooth and professional. The delivery team got everything into place for the build with so little fuss I wouldn't have known they had just moved an entire building in bits if it wasn't for the neat pile in the garden. The groundsscrew fitting was highly professional and then the team had the building up and ready in no time. The attention to detail was very reassuring and I couldn't be more pleased with the final construction. All of this is an incredibly tight site with the only access through the house - I expected mess and chaos and the experience couldn't have been more different.

17 August 2026
Unprompted review
Rated 5 out of 5 stars

Garden room (Gym & Office)

Like all previous reviews that mention Robin Iles I have had a great experience. After moving in to a new house I wanted to add some additional space for a Gym and office. I contacted Eurocell and Robin came down from Bristol to Devon to look at our space and give us some ideas. He was fantastic, talked through options and we placed an order on the spot. After much faffing on my side we actually increased the size room and then had to put in for planning as we had no permitted development rights. Robin organised plans to help support this process and was happy to indulge my inability to make decisions. When planning came through the room was delivered and installed within a few weeks. The team from CS Lewis installations were brilliant from building the base to installing the room. After the plasterboard supplier let them down they drove 100 miles back a day later to fit it out inside not finishing until almost 8PM. Polite, friendly and worked like troopers.

I am also trying to have a garage built currently and after having 15 builders round to quote am yet to receive anything. If only every building type work could be as easy as this was with Eurocell and Robin.

The second fix electrics and plastering should be complete in the next few weeks and i'm looking forward to using the room.

24 September 2026
Unprompted review
Rated 5 out of 5 stars

We had a really good experience with Robin Iles and CS Lewis

We had a really good experience with Eurocell, especially thanks to Robin Iles, who was extremely helpful throughout the whole process of finalising our garden office. He was very transparent, always available when we had questions, and guided us really well from start to finish. A genuinely nice person to deal with and a real credit to Eurocell.

CS Lewis and his team were also fantastic. They were professional, friendly and clearly took pride in their work. They didn't just focus on getting the job done on time, but also made sure the quality of the work was excellent.

A big thank you to Robin and the whole team. We are really happy with our garden office and would definitely recommend them.

25 September 2026
Unprompted review
Rated 5 out of 5 stars

The Team was very helpful and went out…

The Team was very helpful and went out there way to order the correct amount as it was for cladding for a triangle Apex . No need to over order. Delivery next day on time . Could not be better and definitely recommend.

24 September 2026
Unprompted review
Rated 5 out of 5 stars

Ordered a garden room through Robin…

Ordered a garden room through Robin Lies and we aren’t disappointed, from the initial discussion with Robin through to the installation, everything was flawless, we are more than happy to recommend Eurocell and of course their regional garden room consultant Robin for South Wales at least. Fully insulated, plasterboarded out, external cladding in a choice of colours along with DG French doors and a rubber roofing system, oh’ and fist fix electrics. Follwed by a ten year warranty from a big player in the building plastics industry. Five stars from us.

17 September 2026
Unprompted review
Rated 5 out of 5 stars

I just love going to Eurocell Leamington

I just love going to Eurocell Leamington
Why?
1. The staff are so helpful, knowledgeable and courteous. Sean went " over and above " today. Much appreciated.
2. Competively priced.
3. Have a vast stock of everything you could think of.

What more can you want in a specialist?

25 September 2026
Unprompted review
Rated 5 out of 5 stars

I think Eurocell is very good because…

I think Eurocell is very good because the website is very easy to navigate, instantly shows if product is available for collection at our local branch. Orders ready in minutes & collection is seamless. Exceptionally good staff very friendly & helpful and productive quality is unbeatable

7 September 2026
Unprompted review

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