Everlast Gyms Reviews 

1,209
•
TrustScore 2 out of 5

2.2

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Review summary

Created with AI, based on recent reviews

Evaluating 225 reviews, most reviewers were unhappy with their experience overall. Customers frequently complain that gym equipment is constantly broken, while vital amenities like steam rooms and air conditioning remain out of service for months without proper maintenance. People also struggle with rigid yearly contracts and unhelpful responses when trying to cancel memberships or resolve billing issues. The minority of people were satisfied with the business, mentioning that certain club locations feature clean swimming pools, nice changing rooms, and a welcoming atmosphere. Visitors frequently appreciate the supportive staff who greet members warmly, maintain a positive environment, and provide helpful assistance during training sessions.

What people talk about most

Facilities

People report negative experiences with facilities, frequently highlighting broken equipment and... See more

Staff

Customers had ambiguous experiences with staff, as some reviewers praised young employees and personal... See more

Customer service

Users describe negative interactions with customer service, highlighting widespread frustration over being... See more

Quality

Customers consistently note negative experiences with quality, pointing out that machines frequently break... See more

Subscription

Clients share profound dissatisfaction regarding subscription terms, frequently reporting that reviewers feel... See more

Reviews shaping this summary

Rated 2 out of 5 stars

If you are after classes-this is not the gym for you !!! Positives: -Large gym area, nice clean inside and outside pool, renovated changing rooms, spacious new steam room Negatives: -Poor quali... See more

Rated 2 out of 5 stars

It’s an ok gym. Most of the machines don’t work half the time, a few will be out of order for ages and once they’re fixed something else is broken. Steam room is constantly broken every other month. F... See more

Rated 2 out of 5 stars

In the past few years I have seen this gym deteriorate into the state it is now. The machines are the original ones when the gym first opened. It used to have two jacuzzi’s and a steam room, man... See more

Rated 2 out of 5 stars

Pros: Lots of open space and well lit. Lots of barbells, dumbbells and plates. Cons: Missing/broken equipment. Kettlebells and harnesses go missing and are never replaced. Seated row machine has ha... See more


Company details

  1. Gym
  2. also in
  3. Fitness centre

Written by the company

BORN IN THE BRONX IN 1910, EVERLAST IS SYNONYMOUS WITH GREATNESS. In 2021, the next exciting chapter in our rich history begins with the launch of Everlast Gyms. Ground-breaking gyms that incorporate a hybrid of boutique group training studios and a traditional gym floor, with extensive functional zones, and ground-breaking studios providing a wide range of fitness classes, and personal training services that set us apart as the new number one contender of the UK fitness industry. #GREATNESSISWITHIN


Contact info

2.2

Poor

TrustScore 2 out of 5

1k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.2

All reviews

(1,209)

222 reviews in the last 12 months

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Rated 5 out of 5 stars

Exceptional service from Hassan so glad I rejoined!

So happy I rejoined this gym ! At Chiswick Sports Ground, Hartington Rd W4, used to be Roko, but the new management is way better Hassan is an absolute star so helpful, professional, and always has a big smile. He sorted my welcome pack lock issue instantly and reminded me about my 6 weeks of free one to one coaching.
I train in the daytime and love it here. Time to
Time free coffee is great, the pool has zero issues, and the cold bath is amazing. It’s so much better than Virgin Active Riverside, where people just chat instead of exercising. This place is worth every penny and it’s walking distance from my house. Hassan needs a pay rise ASAP! Highly recommend try a day pass or week you won’t regret.

1 October 2026
Unprompted review
Rated 1 out of 5 stars

They are a scam

They are a scam. Everlast Sale had a promotion in july for us to enter a fixed term contract. The gym shut down in September. My contract was transfered to another gym without my consent. Avoid all gyms undereverlast.

17 October 2026
Unprompted review
Rated 4 out of 5 stars

Leadership advantage

Ewell Banstead Rd is SO much better since a personable and professional manager started systematically tackling all the issues on this recently partly refurbished club. The gym is great, well equipped, the pool area tired but clean and water quality is good… cleaning of showers and the exterior still needs attention …. Membership reasonable…. Standards going in the right direction …. Thank you James.

14 October 2026
Unprompted review
Rated 2 out of 5 stars

I swim weekly at Barnsley’s Everlast…

I swim weekly at Barnsley’s Everlast gym. I’ve repeatedly commented to staff about the poor facilities over the years. Nothing happens.
The ceiling is peeling off, showers need constant pressure to work, changing rooms are dirty, with ripped seating and damaged benches taped up. The lockers don’t have keys that work.
The management don’t respond or attend to reports from staff.

14 October 2026
Unprompted review
Rated 1 out of 5 stars

Given false information on sign up

When I signed up, I was persuaded to take the more expensive membership and was specifically told by a member of staff that I could downgrade at any time after trying the classes.

When I later tried to downgrade, I was told this wasn't possible due to the fixed-term contract. I raised this with both the club manager and customer service, explaining that I had chosen the higher membership based on what I was told, but was simply told there was nothing they could do and that I had to continue paying the higher rate.

Very disappointing customer service, particularly when the information given at sign-up directly influenced my decision to take the more expensive membership. It feels very scammy and I wouldn't recommend.

6 October 2026
Unprompted review
Rated 5 out of 5 stars

Friendly staff...The gym is always…

Friendly staff...The gym is always clean...The lighting is great for showing your muscle shapes....The weight machines are the best you can buy made by an old company called
Nautilus which have been around since the early days of body building.
I'm 67 now and have been training with weights since i was 17 years old.,And the Everlast Thurrock Gym has all the right equipment you will ever need to build a strong powerful body.
Paul Hinton.

6 October 2026
Unprompted review
Rated 5 out of 5 stars

Great Staff, Everlast

All the staff at Everlast, East Kilbride are always helpful and friendly. The gym is a nice size and well-equipped. It is always a pleasant experience to go! Joined my son up and now I go regularly too!

5 October 2026
Unprompted review
Rated 1 out of 5 stars

Website designed by a 5 year old

Website designed by a 5 year old. Impossible to change GYM - 4 different prices for the same membership - no way to delete account.

No way to register a new account because they keep your phone number on file.

If you want to move from 1 gym to another then good luck.

5 October 2026
Unprompted review
Rated 1 out of 5 stars

Pathetic company horrible customer…

Pathetic company horrible customer service. They like to ignore all complaints so they get another month of payments out of you and then answer your requests to then proceed to run you around more circles. They're hiring scam artists

2 October 2026
Unprompted review
Rated 1 out of 5 stars

Sham of a company

Sham of a company, advertised for £5 membership and as i signed up to a rolling monthly contract the contract sent read 12 months contract. I immediately called to cancel and stated that this was false advertising as there is no mention of a 12 months contract contract. The person on the phone said that he would cancel my contract and issue my refund. Nothing come about and I sent an email as I was still writhin 14 days and had not attended the gym (I joined a different one). I recieved an email stating I had to call my local gym to cancel, I wrote back stating that this is also not in the contract and as I had joined online I was in my right to a cancellation online (oh by the way they don’t even hold the phone at the local gym). As time has gone they keep delaying requesting more convoluted ways to stop my cancellation. I eventually stopped my direct debit and asked for a charge back to get my money from the bank.

Avoid this company obviously a sham if they have to use such underhanded tactics to sign people up.

29 September 2026
Unprompted review
Rated 1 out of 5 stars

I am the member in the Bromborough gym…

I am the member in the Bromborough gym for many years . I like the gym with the pool that is why I still stay at this gym. When I go to the gym the cross trainer is the only cardio I love to use . But unfortunately this machine (5 of them ) none of the one you can use it with program. It’s been like that for so many years and I had been reported that few times . They only will said that they will send someone to check or whatsoever. As a member their so many year you paid for the membership but this basic equipment is not available is just shame .

30 September 2026
Unprompted review

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