Explore Learning Reviews 

2,433
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 290 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being amazing, welcoming, and genuinely caring, especially in making sessions interactive and supportive for children, including those with special educational needs. Many highlight the significant improvements in their children's confidence and academic performance in subjects like Maths and English, often attributing this to the tailored support and engaging learning environment. The service is frequently described as excellent, with people appreciating the professional yet friendly approach of the management and the helpfulness of the support team. However, some customers reported dissatisfaction with the service, citing issues such as inconsistent tutors, poor online connections, and unreliable punctuality. A few other people also felt that the complaints process was not independent and that sessions were sometimes inadequately managed, leading to children waiting for help or being placed in disruptive environments.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their welcoming, helpful, and supportive... See more

User experience

Clients share positive opinions on user experience, with many reporting satisfaction with the service,... See more

Service

Customers had positive experiences with service, often highlighting the personal touch, communication, and... See more

Customer service

People report positive experiences with customer service, highlighting excellent support and a helpful... See more

Product

Users describe positive interactions with the product, with many reporting significant improvements in their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The team here are absolutely amazing. I've gotten to know Sophie and Maya so well over the past year and a half and my little boy has come so far just by attending the sessions. They genuinely care ab... See more

Company replied

Rated 5 out of 5 stars

We came through Bright Horizons and so far (4 months) our experience has been good. There are aspects that I'm finding annoying (like the fact that BH customers cannot cancel lessons) but at least the... See more

Company replied

Rated 5 out of 5 stars

Hiba and Zehra are incredibly well organised, welcoming and accomodating to a whole host of different needs. We put our son through the 11+ tuition and not only did he really enjoy it, but Hiba went o... See more

Company replied

Rated 5 out of 5 stars

I don't have enough words to express my gratitude regarding my granddaughter school work. Explore staff noticed where she needed help to match her school year level. Now my granddaughter is m... See more

Company replied


Company details

  1. #18 of 24 best companies in Private Tutor
  2. #67 of 124 best companies in Educational institution
  3. #16 of 20 best companies in Tutor

About Explore Learning

Written by the company

Refer a friend

We offer all our members the opportunity to share the love of learning with their friends.

You will receive £25 off your next month of membership for every family that joins Explore Learning on your recommendation, and so will they!

Refer a friend - Save £25

Since 2001, our professional tutors have nurtured over 250,000 children aged 4 to 16 to achieve their potential, either in one of our vibrant learning centres, or through online tuition.

We are passionate about providing a service for all children to thrive throughout their education and beyond.

Our goal – to build confident, fearless learners who are hungry for knowledge.

Sign up and save £75!

Written by the company

This summer, give your child more than a break. Give them a stronger start in September. Just 2 hours of tuition a week, 7x more progress. The time to start is now! £75 off award-winning tuition. Only until 18th July.
Inspiring tutors
Our expert staff create 'light bulb' moments, and nurture long-lasting learning attitudes. Our people bring our offering to life, and make our service truly unique.
Engaging resources
Where you visit us online or in our learning centre, our tools are innovative, and mapped to the school curriculum, allowing every child to work at their own pace and record their progress.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2k reviews

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4.6

All reviews

(2,433)

277 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

We enrolled my daughter thinking…

We enrolled my daughter thinking it will be helpful for her learning , but we found that they park the children in front of the pc and let them do what ever .
The most annoying part was when they came to meeting with all the data from the pc which are manipulated as results are made or given .
Level of teaching is very arguably as the one we had to deal was just interested to how she appears rather than teaching . Obviously this is our feedback , I will recommend to try to proof me wrong .

3 December 2025
Rated 1 out of 5 stars

After using explore learning for my…

After using explore learning for my grandson to help with gcse, which he enjoyed the staff seemed friendly.we told them we only wanted the tuition up to June as that’s when gcse finished. Then I unfortunately forgot to cancel the direct debit,and in July that took another payment from my bank of £139 which they should not have taken as my grandson finished early June, when my daughter rung them to say what had happened they refused to refund but said of if he doesn’t pass his exams out of good will we will give him a months tuition, this is disgraceful to say that hopefully he passes and if he does we wouldn’t be needing them anyway so we would loose the money, but even if he don pass I would never use this company again I have contacted my bank who also said this was very bad management. Don’t not use this company I understand this decision comes from there head office very bad customer service.

9 July 2026
Unprompted review
Rated 5 out of 5 stars

Great experience!

From the start to current usage of the platform ,we are very happy and satisfied with the service, attitude and the personal touch. Communication, transparency and the level of teaching is amazing. We are very happy to be part of it all and to have found you. I would recommend to everyone, happily! Thank you!!🙏

20 June 2026
Unprompted review
Rated 4 out of 5 stars

Highest maths mock exam score!

My son (aged 15) has shown great improvement since starting his Saturday sessions. He recently told me he achieved the highest mock exam score in his year in Maths and I believe his time with Explore Learning has contributed to this. From my experience, the staff are extremely welcoming and helpful.
Value for money... YES

Kind regards, Proud parent :)

1 July 2026
Rated 4 out of 5 stars

The managers are exceptional

The managers are exceptional. Tge staff and tutors are professionals. Practical teaching is the key here!

30 June 2026
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Reply from Explore Learning

Hi Ade! This is wonderful to hear, thank you for sharing your feedback with us.

Rated 2 out of 5 stars

Standards have fallen a lot

Standards have fallen a lot. Employed a lot of inexperienced university students who are not committed.

26 June 2026
Unprompted review
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Reply from Explore Learning

We are sorry to hear that your recent experience did not meet your expectations.

We take feedback like yours seriously and are committed to maintaining the high standards of support and tuition that families expect from us. Our tutors receive comprehensive training and ongoing support, and we are continually reviewing our recruitment, training and staffing to ensure we deliver the best possible experience for every member.

We have requested some additional information via Trustpilot so that we can identify you as a member and investigate your concerns further. Once we have located your account, we'll be able to look into your experience in more detail and work towards resolving any issues you've raised.

Rated 5 out of 5 stars

The tutors at Exploring Learning…

The tutors at Exploring Learning Tuition are very nice, kind, and welcoming. They make children feel comfortable, confident, and happy while learning. The staff are always supportive and willing to help with anything parents need, creating a positive experience for both children and families. Highly recommended.

23 June 2026
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Reply from Explore Learning

Hi Petya! Thank you for taking the time to share your wonderful feedback!

We're delighted to hear that you've had such a positive experience with our team. Creating a welcoming, supportive environment where children feel comfortable, confident and happy to learn is at the heart of what we do, so it's fantastic to know this has made a difference to your family.

We'll be sure to share your kind words with the team. Thank you for your recommendation and for being part of the Explore Learning community!

Rated 5 out of 5 stars

The team here are absolutely amazing

The team here are absolutely amazing. I've gotten to know Sophie and Maya so well over the past year and a half and my little boy has come so far just by attending the sessions. They genuinely care about the children that attend their sessions and make it so interactive for the kids. My child has become more confident since attending the classes and it's all thanks to the team over at the Tesco Kingston Park branch. Another mention goes to Will who really connects with his kids, even though Will doesn't teach my child anymore, the atmosphere they bring collectively as a team is like no other I've seen before. When my youngest is old enough to start attending, I'll most definitely be signing her up.

20 June 2026
Unprompted review
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Reply from Explore Learning

We are so happy to hear about your wonderful experience with our team and the positive impact our sessions have had on your child's confidence in maths and English! Thank you for leaving your lovely feedback, it means a lot to our team.

Rated 5 out of 5 stars

My child started taking it more than…

My child started taking it more than two months ago, but it has benefited a lot. Thank you all.

20 June 2026
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Reply from Explore Learning

Hi Salma! We are so glad to hear your child is benefiting so much from our tuition. Thank you for sharing your feedback! It means a lot to our team.

Rated 5 out of 5 stars

Excellent and highly recommend

The teachers are fantastic and do amazingly well with my SEN son as well as my daughter. They cater to the kids abilities and learning styles very well. Regular parents consultations are so informative and valuable in terms of catching up and being on the same page with the staff. I highly recommend!

20 June 2026
Unprompted review
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Reply from Explore Learning

Hi Forhana! We're so glad to hear about the positive experience your children are having with our tutors! Thank you for sharing your feedback, it means a lot to our team.

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ Excellent Support and Learning…

⭐⭐⭐⭐⭐ Excellent Support and Learning Environment

We are very happy with Explore Learning. The tutors and staff are friendly, supportive, and always encourage children to do their best. The lessons are engaging and tailored to each child’s needs, which has helped improve confidence and understanding in both Maths and English.

The regular feedback and progress updates are very helpful, and the positive atmosphere makes learning enjoyable. We have seen great improvement and would highly recommend Explore Learning to parents looking for quality tuition and a supportive learning environment.

17 June 2026
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Reply from Explore Learning

Hi Suresh! What a lovely thing to read! Hearing that confidence has grown in both Maths and English is exactly what we're here for, and it's great to know the sessions feel engaging and the progress updates are hitting the mark.

Rated 5 out of 5 stars

Would definitely recommend!

What a great experience! The staff are amazing and my Son was really engaged with his tutor. Emma the Tutor and the backroom staff Sasha and Molly were faultless! Communication, value for money and the facilities available were very impressive. Thank you all!

17 June 2026
Unprompted review
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Reply from Explore Learning

Hi Warren and Alice! So glad your son had such a great time. Emma, Sasha, and Molly are a brilliant team, and it's lovely to hear they made such a great impression. Thank you for the kind words!

Rated 4 out of 5 stars

Seen improvements within weeks

My Son has only being going since April and really has seen a difference the online home support also works well for us as he can do 15 minutes a night and it doesn’t feel like a lot to him, the tutors listen and really do there best to support

14 June 2026
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Reply from Explore Learning

Hi Jose! This is such a lovely thing to read. Seeing a difference in just a couple of months is brilliant, and it's great to hear the home support is fitting so naturally into your evenings. Please pass on a big well done to your son!

Rated 5 out of 5 stars

Excellent Support and Teaching at Explore Learning

Fantastic experience with Explore Learning. The tutors are excellent, the support team is always helpful, and their collaborative approach keeps parents fully involved. My child has grown in confidence and skills. Truly a great learning centre.

3 June 2026
Unprompted review
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Reply from Explore Learning

Hi Sathiya! Such a lovely review, thank you! Really glad to hear your child has grown in confidence and that you've felt kept in the loop throughout. That means a lot to us.

Rated 1 out of 5 stars

Serious Concerns About the Quality of Tutoring

I completely agree with one of the other reviewers. In my experience, Explore Learning should reconsider promoting its services so heavily when the level of support delivered does not match the expectations created by its advertising.
We had a very disappointing long-term experience with the Ealing Broadway centre. While the staff are polite and appear to care, the actual quality of learning support has been extremely concerning.
My daughter was placed on comprehension and writing exercises and remained on the same type of work for almost two years. Eventually, I was told by her tutor that it was not their responsibility to teach her how to properly complete the tasks. There was little meaningful feedback, no clear progress tracking, and very limited guidance to help her improve. She was often left to struggle independently, only for her book to be closed at the end of the session and for her to be sent home.
As a result, her writing skills have declined significantly, and she has developed the impression that writing at a level below expectations is acceptable.
Children frequently sit with their hands raised waiting for help for long periods, while sessions often start late despite parents paying for a full tutoring session. At the end of the session, children are dismissed immediately, leaving no flexibility for completing tasks. I was even told that I was late for collection, despite explaining that I allowed a small buffer so my daughter could receive her full 60 minutes of learning time.
Another concern is that my daughter has repeatedly been placed among disruptive children, seemingly expected to tolerate and manage their behaviour rather than receive the focused support she needs. It feels the centre is taking on too many children to provide proper supervision and effective teaching or the management of the tutoring sessions is inadequate.
Overall, the quality of care and learning support has significantly declined since we joined a while ago. I have serious concerns about the experience my child has received and intend to raise these concerns further, including with Ofsted.

11 June 2026
Unprompted review
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Reply from Explore Learning

Thank you for taking the time to share this. We're really sorry to hear that this has been your experience. This is not the standard we hold ourselves to, and it's not the experience any child or parent should have with us.

We're committed to delivering the best possible support for every child we work with, and what you've described falls significantly short of that. Everything you've raised, the progress tracking, the feedback your daughter received, and the way sessions were managed, matters to us, and we want to understand it properly.

Members of our team have tried to contact you directly as we'd like to discuss your concerns further. We'd welcome that conversation, it's important to us that we make this right.

Rated 5 out of 5 stars

The content of study and how they…

The content of study and how they closely track kids progress and weak areas makes it a better place for extra studies.

6 June 2026
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Reply from Explore Learning

Thank you for your positive feedback, Rashmi!

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