F.Hinds The Jewellers Reviews 

13,502
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 3,189 reviews, reviewers overwhelmingly had a great experience with this company. People love visiting the store because the friendly and welcoming staff provide exceptionally helpful guidance when choosing items. Consumers also highlight the efficient service, fast battery replacements, and high-quality products available, making overall purchases very smooth and enjoyable. Shoppers appreciate the patient assistance received when selecting gifts and wedding bands during their trips. However, some reviewers were not happy with product durability when precious stones fell out of newly purchased rings shortly after being worn. A few other people also felt that customer support was unhelpful and dismissive when trying to resolve complaints or repair issues.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that team members are consistently welcoming,... See more

Service

Customers had positive experiences with service, highlighting friendly, polite, and professional staff who... See more

Product

Clients share positive opinions on product, highlighting the high quality of items available and the great... See more

Customer service

Customers consistently note positive experiences with customer service, praising helpful and friendly staff... See more

User experience

Reviewers highlight positive aspects of user experience, praising the professional, welcoming, and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had my two daughter’s ears pierced today in Huddersfield and was served by an incredibly polite gentleman. His customer service was amazing and he made them feel at such ease. We nearly went somewhe... See more

Rated 5 out of 5 stars

Your staff were very professional and welcoming which made my visit to your shop an enjoyable experience. I would like to thank them as these days it is not too often that you have real people to serv... See more

Rated 5 out of 5 stars

New battery for watch needed under Lifetime Guarantee scheme. Very polite staff. Receipt given to pick up watch at later time. On returning to collect watch the staff were very efficient, polite, and... See more

Rated 5 out of 5 stars

I came in with my daughter to buy some ear-rings, she had seen some in the window but wasn't too sure. The assistant showed her a couple of others but she still wasn't too sure and explained what she... See more


Company details

  1. Jewellery shop
  2. Jewellery Repair Service
  3. Watch shop

Written by the company

Perhaps you have noticed an F.Hinds on one of many high streets and shopping centres across England, Scotland and Wales - and we hope we have had the pleasure of serving you in one of our 120 jewellery stores. 2024 saw us crowned "Retail Team of the Year" at the UK Jewellery Awards, and we're proud to say that our independent, family owned and run jewellers is celebrating its 170th birthday in 2026.


Contact info

4.8

Excellent

TrustScore 5 out of 5

14k reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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4.8

All reviews

(13,502)

3,167 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
silver bracelet

Rated 5 out of 5 stars

Pleasant experience and lovely service.

Great customer service, I only wish I got the name of the lady who served us is the Dover store. Had the perfect bracelet which is just what we wanted for a gift for my partners 30th birthday. The lady who served us also made the experience very pleasant for my 6 year old daughter who was there with me too. We will definitely use again for when we return again for the next special occasion. Thank you.

30 January 2024
Unprompted review
Rated 1 out of 5 stars

Mis sold an item of jewellery

After purchasing a silver necklace a week ago it has snapped. I particularly expressed that I wanted a strong one and paid extra for a strong fastener. A weak link was used which gave way when put to the test. I have been told that I have to pay extra to have it soldered.

29 January 2024
Unprompted review
Rated 1 out of 5 stars

On Saturday 27th January 2024 I…

On Saturday 27th January 2024 I purchased silver earrings from Hinds in Huddersfield and in doing so asked the shop assistant to tighten the slot where the locking pin was to be seated because it was too loose (earrings horseshoe shape) she overtightened one earring that I could not open without perhaps breaking it, so I did not attempt to, and did nothing with the other one so it just flipped open without locking. I attempted to phone the shop the following Monday, to no avail as the number on the receipt was constantly engaged as was the Head Office in Uxbridge. The reviews on here are scary so I await with trepidation what my experience will be when I call into the shop on Tuesday. I'll let you know in due course. What has happened to honesty and good service these days!!

27 January 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Yesterday, we visited F.Hinds in Barnstaple, hoping to find a bracelet for my daughter’s 18th birthday. We were served by a nice helpful lady who found us the perfect gift!

The Barnstaple branch is always clean and tidy and a pleasure to shop in, which is why, I always choose F.Hinds.

23 January 2024
Unprompted review
Rated 5 out of 5 stars

I went in for some silver Huggy…

I went in for some silver Huggy sterling silver earrings to the ashford outlet store. The lady serving me was extremely helpful and allowed me to view several options. I came away very happy with a pair. Will definitely go there again.

23 January 2024
Unprompted review
Rated 5 out of 5 stars

Silver chain

Recieved on time but sadly it was to thin so took it to the shop and exchanged it for a thicker one service was very good would recommend

23 January 2024
Unprompted review
Rated 5 out of 5 stars

Wrist watch

My watch needed a new battery and some links removed from the bracelet. I was impressed by the attention to detail when assessing the number of links to remove then checking to ensure the adjustment was correct. Staff were very friendly and attentive.

17 January 2024
Unprompted review
Rated 5 out of 5 stars

very friendly helpful staff

staff are 10/10 very helpful even helped me get insurance on my bracelet after i forgot to buy it when i ordered the bracelet absolutely perfect customer care highly recommend

10 January 2024
Unprompted review
Rated 5 out of 5 stars

Excellent customer service.

I wished to replace a Citizen eco watch which had given excellent service for 20 years and I had compiled a shortlist with prices from other jewellers. The manager showed me three watches and discussed the benefits of each including best size for a small wrist and flexibility of steel bracelet. He told me which prices were eligible for price matching. I feel that I was able to make an informed choice and obtained an excellent product at a very competitive price.

6 January 2024
Unprompted review
Rated 5 out of 5 stars

Great Service

Great Service! Staff are so kind and helpful really going the extra mile to help.
My fiancée’s ankle bracelet fixed and going to make her so happy! Thank you!

6 January 2024
Unprompted review
Rated 5 out of 5 stars

Customer Service

Both ladies in the Hinckley branch were very helpful. I was buying a silver chain and also needed a necklace repaired. Very pleasant staff and I am 100% happy with the customer service that I received.

4 January 2024
Unprompted review
Rated 5 out of 5 stars

Great service, great prices!

The assistant who helped us choose a silver cross chain necklace was very attentive, friendly and so helpful, even though we spent just £20.00.

The cross is beautiful, well made and very pretty, just what my daughter wanted. She is very pleased and was with me when making the selection.

We are so surprised that the silver was very reasonably priced.

22 December 2023
Unprompted review
Rated 5 out of 5 stars

F.Hinds-sight's a wonderful thing!

Popped in F.Hinds bought two silver chains,
Glittering shop and relief from the rains.
Mine was a necklace need be robust,
Attendant delightful great care without fuss.

The other a bracelet for birthday for son,
Great choice and right fitting no sooner was done.
Quality jewelry survives wear and tear,
Affordable price for the beautiful pair.

You know the excitement you get from a gift,
Though one just for me both still gave me a lift,
When searching for special exquisite finds,
Start your quest at your nearest F.Hinds.

28 December 2023
Unprompted review
Rated 5 out of 5 stars

Very helpful staff

Very helpful staff, arranged to get a repair done to my bracelet and noticed another issue that needed fixing.
Repair completed faster than I expected.
Lovely repair and polished to look like new.

9 December 2023
Unprompted review

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