F.Hinds The Jewellers Reviews 

13,477
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 3,182 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff for being extremely helpful and knowledgeable when choosing jewellery and watches. Consumers note that store transactions are quick and efficient, with many mentioning fast watch battery replacements and seamless visits. People appreciate the welcoming atmosphere where staff go above and beyond to make every purchase feel special. Some reviewers were not happy with product defects, explaining that staff failed to properly resolve warranty claims, repair issues, or communication problems. A few other people also felt that encountering sticky clasps, broken items, and unhelpful after-sales support ruined their overall shopping experience.

What people talk about most

Staff

People report positive experiences with staff, highlighting their friendliness, helpfulness, and extensive... See more

Service

Consumers find service to be positive, highlighting friendly and helpful staff who make visits a pleasant... See more

Product

Reviewers highlight positive aspects of product quality, mentioning that items are very pretty and well-made.... See more

Customer service

Clients share positive opinions on customer service, highlighting very helpful and pleasant staff. Reviewers... See more

User experience

Users describe positive interactions with user experience, highlighting great overall satisfaction. Consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had my two daughter’s ears pierced today in Huddersfield and was served by an incredibly polite gentleman. His customer service was amazing and he made them feel at such ease. We nearly went somewhe... See more

Rated 5 out of 5 stars

I came in with my daughter to buy some ear-rings, she had seen some in the window but wasn't too sure. The assistant showed her a couple of others but she still wasn't too sure and explained what she... See more

Rated 5 out of 5 stars

Bought 2 watches from f.hinds now because they were both on for amazing prices, cheaper than other jewellers. Great customer service and lovely watches. Friendly helpful staff with great customer serv... See more

Rated 5 out of 5 stars

The lady that helped and served me was absolutely lovely and really knowledgeable! She recommended really good jewellery items and took them out of the display window and showed me which was really gr... See more


Company details

  1. Jewellery shop
  2. Jewellery Repair Service
  3. Watch shop

Written by the company

Perhaps you have noticed an F.Hinds on one of many high streets and shopping centres across England, Scotland and Wales - and we hope we have had the pleasure of serving you in one of our 120 jewellery stores. 2024 saw us crowned "Retail Team of the Year" at the UK Jewellery Awards, and we're proud to say that our independent, family owned and run jewellers is celebrating its 170th birthday in 2026.


Contact info

4.8

Excellent

TrustScore 5 out of 5

13k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(13,477)

3,145 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
silver bracelet

Rated 5 out of 5 stars

Good Service!!

I have been shopping in my local F Hinds for many years. I have always received the very best customer service. The staff are friendly, knowledgeable and always look good.
I have recently taken silver/gold in for cash/card and have received the best service.

23 May 2026
Unprompted review
Rated 5 out of 5 stars

I was wanting a silver bracelet/ bangle…

I was wanting a silver bracelet/ bangle for one of my nieces 40th birthday presents.
I decided on one from Radley collection. The assistant showed me how it opens, then she wrapped it for me. Great products and service as always

21 May 2026
Unprompted review
Rated 5 out of 5 stars

The lady who served me

The lady who served me, Natasha C, brought out a selection of silver chains for me to look at which was very helpful. I chose a chain with no pressure from Natasha

19 May 2026
Unprompted review
Rated 5 out of 5 stars

Buying and selling

Went in to buy a necklace for my granddaughter and sell some broken silver jewellery. Both members of staff who helped me were extremely kind and helpful. Great service.

18 May 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful staff member

I entered the store and asked for some advice regarding a purchase my niece for her 13th birthday. The young man was wonderful going through the silver necklaces and bracelets with me. He was patient an kind and we landed on a beautiful silver cross necklace, which she loved.

17 May 2026
Unprompted review
Rated 5 out of 5 stars

Becki was amazing

Becki was amazing, patient and very knowledgeable. She did not rush me at all and I felt a valued customer. I will definitely recommend her to anyone else who wants to sell gold and silver.

8 May 2026
Unprompted review
Rated 5 out of 5 stars

Heirloom Charm Bracelet

Staff were very knowledgeable about the vintage charm bracelet we took in for review and cleaning. Very pleasant team and turned around the cleaning process within an hour and came was better than expected and now is a nice heirloom for our Granddaughter. Well done!!

13 May 2026
Unprompted review
Rated 5 out of 5 stars

We were impressed with the staff and…

We were impressed with the staff and how helpful and friendly they were...
I bought a bracelet which needed to be shortened,and we were told the time limit for this to be sent off,
I would definitely buy from your store again.
Thankyou. Mrs M Anderson

30 March 2026
Unprompted review
Rated 5 out of 5 stars

Visited Walsall store

I went to the Walsall branch today looking for a new silver cross and chain. The lady was very friendly and helpful and I was happy with the large choice. I purchased a cross and chain and silver cleaner. Very satisfied and will visit again soon, as I now have my eye on a bangle I spotted.

13 May 2026
Unprompted review
Rated 5 out of 5 stars

My English is poor

My English is poor, but the lady with the blonde, curly hair didn't treat me indifferently; she always had a lovely smile. I bought an earring and a bracelet, and she was kind enough to ask if I wanted the silver cleaning cloths. She's very attentive. ❤️ The world could use more people like her.

29 April 2026
Unprompted review
Rated 5 out of 5 stars

I rang earlier in the morning to ask if…

I rang earlier in the morning to ask if a florelli bracelet was in stock,the staff member put it adidw for me until I could get into store once in store she was trying to locate the necklace and earrings but we're at another store very helpful staff I would go back.

26 April 2026
Unprompted review
Rated 1 out of 5 stars

Dishonest company

On 12th March 2026,I placed online order for 2 citizen men watches. The Order Number: 583105, delivered on time.
Unfortunately one of the watches (Citizen AW0110-82L Stainless Steel Eco-Drive Bracelet Watch - W38244), was not in brand new condition. It's used condition and delivered without a user manual nor a catalogue of the watch.
They also, did not publish the review I wrote on their website because I mentioned their poor service.
I will not be spending my money here again.
Please avoid this Bag of S*** for piece of mind

12 March 2026
Unprompted review
Rated 5 out of 5 stars

The staff are really friendly and…

The staff are really friendly and helpful and they have an excellent selection of jewellery to choose from. I was looking for silver rainbow studs for my niece and they had them! Would highly recommend them.

9 April 2026
Unprompted review
Rated 5 out of 5 stars

The perfect chain that gave my mum her independence back

I was looking for a chain for my 82-year-old mum and wanted something she could wear comfortably every day.

The team were incredibly helpful and genuinely took the time to understand what I needed. We chose a 24-inch silver chain that she can simply lift over her head — no fiddly clasps, no need to ask her carers for help.

I had visited four other shops locally, but this was by far the best option. The chain is fine and elegant, yet the link design feels much stronger and more durable than others I saw, which often looked prone to breaking.

Most importantly, my mum absolutely loves it. She can now wear her favourite pendants again with complete ease, and it’s made her feel very special.

A small gift, but a big difference — and far better than an Easter egg.

4 April 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look