F.Hinds The Jewellers Reviews 

13,497
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 3,182 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff for being extremely helpful and knowledgeable when choosing jewellery and watches. Consumers note that store transactions are quick and efficient, with many mentioning fast watch battery replacements and seamless visits. People appreciate the welcoming atmosphere where staff go above and beyond to make every purchase feel special. Some reviewers were not happy with product defects, explaining that staff failed to properly resolve warranty claims, repair issues, or communication problems. A few other people also felt that encountering sticky clasps, broken items, and unhelpful after-sales support ruined their overall shopping experience.

What people talk about most

Staff

People report positive experiences with staff, highlighting their friendliness, helpfulness, and extensive... See more

Service

Consumers find service to be positive, highlighting friendly and helpful staff who make visits a pleasant... See more

Product

Reviewers highlight positive aspects of product quality, mentioning that items are very pretty and well-made.... See more

Customer service

Clients share positive opinions on customer service, highlighting very helpful and pleasant staff. Reviewers... See more

User experience

Users describe positive interactions with user experience, highlighting great overall satisfaction. Consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had my two daughter’s ears pierced today in Huddersfield and was served by an incredibly polite gentleman. His customer service was amazing and he made them feel at such ease. We nearly went somewhe... See more

Rated 5 out of 5 stars

I came in with my daughter to buy some ear-rings, she had seen some in the window but wasn't too sure. The assistant showed her a couple of others but she still wasn't too sure and explained what she... See more

Rated 5 out of 5 stars

Bought 2 watches from f.hinds now because they were both on for amazing prices, cheaper than other jewellers. Great customer service and lovely watches. Friendly helpful staff with great customer serv... See more

Rated 5 out of 5 stars

The lady that helped and served me was absolutely lovely and really knowledgeable! She recommended really good jewellery items and took them out of the display window and showed me which was really gr... See more


Company details

  1. Jewellery shop
  2. Jewellery Repair Service
  3. Watch shop

Written by the company

Perhaps you have noticed an F.Hinds on one of many high streets and shopping centres across England, Scotland and Wales - and we hope we have had the pleasure of serving you in one of our 120 jewellery stores. 2024 saw us crowned "Retail Team of the Year" at the UK Jewellery Awards, and we're proud to say that our independent, family owned and run jewellers is celebrating its 170th birthday in 2026.


Contact info

4.8

Excellent

TrustScore 5 out of 5

13k reviews

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No recent history of asking for reviews

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4.8

All reviews

(13,497)

3,163 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
silver bracelet

Rated 5 out of 5 stars

The perfect chain that gave my mum her independence back

I was looking for a chain for my 82-year-old mum and wanted something she could wear comfortably every day.

The team were incredibly helpful and genuinely took the time to understand what I needed. We chose a 24-inch silver chain that she can simply lift over her head — no fiddly clasps, no need to ask her carers for help.

I had visited four other shops locally, but this was by far the best option. The chain is fine and elegant, yet the link design feels much stronger and more durable than others I saw, which often looked prone to breaking.

Most importantly, my mum absolutely loves it. She can now wear her favourite pendants again with complete ease, and it’s made her feel very special.

A small gift, but a big difference — and far better than an Easter egg.

4 April 2026
Unprompted review
Rated 5 out of 5 stars

What great staff in great yarmouth

The lady called Vivi A served me today and was very patient, giving great advice. Due to a medical condition I had to have a watch with expanding bracelet.
I am very happy with my new watch and appreciate the service we had. I have bought from your shop before and have always been impressed with the service. Thank you so much Vivi for the great service with a smile.

2 April 2026
Unprompted review
Rated 5 out of 5 stars

Super attentive service from Hinds Jeweller.

We ordered an identity bracelet and asked for a particular engraving. The staff in Hinds were super attentive and interested in our request. The bracelet with a perfect engraving was completed in one week and ready to wear. We are very happy with the bracelet and the great service we received.

28 March 2026
Unprompted review
Rated 5 out of 5 stars

Online collection for Seiko Prospex Monster, Save the Antartica…

I had ordered my watch online for collection in shop
At first a woman assisted in showing me my new watch & setting the time, day & date for me. Then she went off to take some links out the bracelet, a man then went to assist her as the strap was rather dlfficult to adjust because of bars in the strap. After about an hour it was sorted....long time to wait, but no worries. They were both very helpful & polite from start to finish. I have & will use them again.

21 March 2026
Unprompted review
Rated 5 out of 5 stars

Hi Alexandru

Hi ! It was a nice experience in the shop. The people was verry nice and the girl who served me explain verry detailed the necklace, earrings and bracelet . A full set from brand POLICE made from steel.
It was the first time wen I come to that store . For my was good experience and I can't wait to come back next time.
A good team , thank you very much .

20 March 2026
Unprompted review
Rated 1 out of 5 stars

My husband bought me a bracelet in…

My husband bought me a bracelet in November but in February the safety chain broke, even though it hadn’t been worn more than a few times. I took it back to the shop but 3 weeks later was informed I had damaged the bracelet. Despite me insisting this wasn’t the case and the bracelet should have lasted longer than 4 months they wouldn’t repair it but offered me a 25% discount on a replacement. I refused their offer.

4 March 2026
Unprompted review
Rated 5 out of 5 stars

The store was very clean and tidy

The store was very clean and tidy, the lady I spoke to in the Dunstable store (Elizabeth) was very helpful in helping me to try the bracelet I was looking at for myself, very very happy with the service I received and would recommend them to my friends and family. Once again, thank you very much for helping me Choose my bracelet. Thank you.

16 March 2026
Unprompted review
Rated 1 out of 5 stars

STEER CLEAR

STEER CLEAR! I bought a ring in the shop and the assistant was lovely, very knowledgeable and great at her job. I then decided to buy a bracelet on line, again with the same company! Wow what a difference a firm makes when you try to return goods! I will never shop here again due to the ignorant after service! I had a fault with the bracelet it just fell off they are trying to say it’s accidental damage and avoid giving me a refund! I spent over £1000 on past few weeks and won’t be using them ever again! Which is a shame on the lovely accommodating shop staff! Reading reviews it seems an ongoing problem they don’t like to refund you!

28 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent assistance.

They helped me choose an excellent replacement bracelet for my watch,expertly fitted in 10 minutes!
All they staff were really friendly and helpful.

26 February 2026
Unprompted review
Rated 5 out of 5 stars

Silver Earings

Excellent service found exactly want I required.
Lady who helped me was very polite and helpful, really nice to deal with.

24 February 2026
Unprompted review
Rated 3 out of 5 stars

I herd the guys say under staff

I herd the guys say under staff , I waited 20 minutes to be served, to pick up my watch new battery,
Lady staff spent 20 minutes going through computer for a sale of a silver necklace about £16 gentlemen that's been there for years does his best but past it to much waffle, they are so slow sorry

24 February 2026
Unprompted review
Rated 5 out of 5 stars

Silver chain purchase

On entering the jewellers a ni e young man asked if I needed any help which I did he was very polite and helped me well in choosing a silver chain. Also there was a young lady sales assistant . At one time I was the only customer in the shop and they both made me feel the small amont that I spent was like big bucks if I had spent £100 they would have treated me the same .so thank you for making may experience a comfortable one

21 February 2026
Unprompted review

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