F.Hinds The Jewellers Reviews 

13,497
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 3,182 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff for being extremely helpful and knowledgeable when choosing jewellery and watches. Consumers note that store transactions are quick and efficient, with many mentioning fast watch battery replacements and seamless visits. People appreciate the welcoming atmosphere where staff go above and beyond to make every purchase feel special. Some reviewers were not happy with product defects, explaining that staff failed to properly resolve warranty claims, repair issues, or communication problems. A few other people also felt that encountering sticky clasps, broken items, and unhelpful after-sales support ruined their overall shopping experience.

What people talk about most

Staff

People report positive experiences with staff, highlighting their friendliness, helpfulness, and extensive... See more

Service

Consumers find service to be positive, highlighting friendly and helpful staff who make visits a pleasant... See more

Product

Reviewers highlight positive aspects of product quality, mentioning that items are very pretty and well-made.... See more

Customer service

Clients share positive opinions on customer service, highlighting very helpful and pleasant staff. Reviewers... See more

User experience

Users describe positive interactions with user experience, highlighting great overall satisfaction. Consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had my two daughter’s ears pierced today in Huddersfield and was served by an incredibly polite gentleman. His customer service was amazing and he made them feel at such ease. We nearly went somewhe... See more

Rated 5 out of 5 stars

I came in with my daughter to buy some ear-rings, she had seen some in the window but wasn't too sure. The assistant showed her a couple of others but she still wasn't too sure and explained what she... See more

Rated 5 out of 5 stars

Bought 2 watches from f.hinds now because they were both on for amazing prices, cheaper than other jewellers. Great customer service and lovely watches. Friendly helpful staff with great customer serv... See more

Rated 5 out of 5 stars

The lady that helped and served me was absolutely lovely and really knowledgeable! She recommended really good jewellery items and took them out of the display window and showed me which was really gr... See more


Company details

  1. Jewellery shop
  2. Jewellery Repair Service
  3. Watch shop

Written by the company

Perhaps you have noticed an F.Hinds on one of many high streets and shopping centres across England, Scotland and Wales - and we hope we have had the pleasure of serving you in one of our 120 jewellery stores. 2024 saw us crowned "Retail Team of the Year" at the UK Jewellery Awards, and we're proud to say that our independent, family owned and run jewellers is celebrating its 170th birthday in 2026.


Contact info

4.8

Excellent

TrustScore 5 out of 5

13k reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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4.8

All reviews

(13,497)

3,163 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
silver bracelet

Rated 1 out of 5 stars

I ordered a 9ct (3xgold) bracelet

I ordered a 9ct (3xgold) bracelet, only had a week and it snapped and fell off, I’ve emailed today awaiting a response as hardly wore this bracelet and it’s soo flimsy! Cost £399 😳Do not buy! as although it’s very pretty on its Not worth the money!

21 February 2026
Unprompted review
Rated 1 out of 5 stars

I've had 3 silver chain clips go on me

I've had 3 silver chain clips go on me, each costing £10 to replace, they replaced the last one a week ago which literally fell off and was lost and refused to replace it without buying a new one... No thank you, I shall take my business some place else which will not provide a doggie and expensive rip off service. Very, very angry!

2 February 2026
Unprompted review
Rated 4 out of 5 stars

Try before you buy

i found a couple watches online that i may like. contacted the store to see if they had them in stock. one was the other was not. went online and filled out a form to reserve both items without a charge. i was able to visit the store when both items where available to view. i was able to view - try before i buy.
i bought one of the items after about 30 mins checking, having bracelet adjusted to my size. very happy with the staffs professionalism during my visit.

26 January 2026
Unprompted review
Rated 5 out of 5 stars

I went to buy a bracelet for a one year old boy.

I went to buy a bracelet for a one-year-old boy, the staff was very kind, they showed me several models in silver and gold, unfortunately I wasn't too sure what to get for him. Instead, I had two more gifts to buy, for two people dear to me and I found some gorgeous bracelets and a pair of earrings. I like how the store is arranged, the products and the kindness of the staff.

23 January 2026
Unprompted review
Rated 5 out of 5 stars

Spotted a lovely silver heart shaped…

Spotted a lovely silver heart shaped pendant on a silver chain in the window of your shop so i decided to purchase it for my wife's surprise Christmas present 🎁 the sales lady was exemplary with her knowledge of jewellery and new exactly what was required to accompany the chain...very friendly and helpful..thank you so much for all your help...would definitely recommend and will certainly be using F HINDS in the future 👍

19 November 2025
Unprompted review
Rated 5 out of 5 stars

I bought a Citizen watch for work

I bought a Citizen watch for work. J was served by a very nice young lady who was happy the size the bracelet. She was also quite into watches as I am. Overall a very nice experience.

15 November 2025
Unprompted review
Rated 5 out of 5 stars

Returning Customer – Very Satisfied Once Again

I visited F.Hinds Darlington today to purchase a new silver chain and, as a returning customer, I was once again very impressed with the level of service. The staff were friendly, professional, and took the time to help me find exactly what I was looking for. The quality of the jewellery and the attention to detail are always excellent, which is why I keep coming back. It’s always a pleasure shopping here, thank you for another great experience!

11 November 2025
Unprompted review
Rated 5 out of 5 stars

I asked a question about silver

I asked a question about silver, and the lady gave me a very good answer about silver properties, I was very impressed. The assistant was very polite and made me feel very welcome. A very good visit for me.

11 November 2025
Unprompted review
Rated 5 out of 5 stars

Great experience with Kim

Had a great experience shopping for a ring and bracelet for my birthday 🎂
I was treated like any other customer should be treated when putting money down on jewelry. It's not something people purchase everyday and it's a special moment to remember where you bought something special and who helped you make that choice. Kim made this experience memorable and took her time with me as I can be very particular when purchasing anything wearable to ensure he right fit and it's comfortable on me to wear every day.
Can't praise her enough. Would highly recommend giving them a visit and see if they have the right items for you as well.

10 November 2025
Unprompted review
Rated 5 out of 5 stars

Men’s Silver Chain

I went into the Hull store today to look for a Christmas present for my son & was served by Mel who was extremely polite & helpful & found me a lovely chain which was very good quality & price. I was also offered a very nice gift box & bag was a nice touch, I’m sure he will love it.

10 November 2025
Unprompted review
Rated 5 out of 5 stars

Diamanté the art oc glamour

I had taken a photo of the earrings and bracelet that I liked but my gentleman friend wanted to take me to the Basingstoke store who didn’t have what I was looking for but you guys did and they were very helpful and friendly

8 November 2025
Unprompted review
Rated 3 out of 5 stars

Would buy online next time.

I felt a little rushed, I had no budget nothing really in mind but ended up with 2 bracelet 2 bangles and a pair of ear rings! The young girl in the Hull store was great, she matched ear rings to the bracelet perfectly, she was great but seemed to be pushed in to hurrying up by older staff. Yes there was other people in but given the time I would have doubled my sale plus at almost 400£ to not be given a bag until after the transaction and to pay for it! It's not really the friendly welcoming store I want to rush back to.

8 November 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Lovely jewellery shop. I would thoroughly recommend F.Hinds for great customer service and expertise.The bracelet that I bought is for my husband and the gentleman that served me was lovely.Excellent service.

7 November 2025
Unprompted review
Rated 5 out of 5 stars

Ahmed - Best Customer Service

Absolutely outstanding customer service experienced from Ahmed in Coventry City centre branch. Ahmed provided excellent attention to detail and genuine care to my Seiko watch bracelet issue. Thank you for your support Ahmed. God bless you and your family 🙏🏻

4 November 2025
Unprompted review
Rated 5 out of 5 stars

They answered all me questions

They answered all me questions showed me all different types of charm bracelet so I could choice the right one very polite and good service good price I will be shopping with them again thank you

22 October 2025
Unprompted review

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